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Best Western Sur

3.0 star property

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Photo gallery for Best Western Sur

Relax by the pool surrounded by comfortable lounge chairs and a table.
Relax in a traditional setting with a long bench and table, surrounded by a stunning mountain view.
Relax in style with plush sofas, a wooden coffee table, and a large artwork, amidst traditional paneling and decorative elements.
Relax in our spacious lobby with comfortable seating areas and a unique wooden boat display.
Indulge in a diverse spread of international cuisine at our buffet, featuring multiple serving stations and a variety of dishes.

Popular amenities

  • Gym
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
23 Al Aise Street, Sur, Ash Sharqiyah South Governorate, 411
  • Bilad Sur Castle
    ‪2 min drive‬
  • Sunaysilah Fort
    ‪3 min drive‬
  • Al Ayjah Lighthouse
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking, City View

Family Suite, Multiple Beds, Non Smoking, City View | 1 bedroom, minibar, in-room safe, desk

Family Suite, Multiple Beds, Non Smoking, City View

  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Executive Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Sur

Boardwalk/promenade hotel with fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service and a business centre.
Best Western Sur offers 105 accommodations with minibars and a safe. 43-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Best Western Sur, you'll be within walking distance of Sunaysilah Fort. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Bilad Sur Castle and a few minutes from Sunaysilah Fort
  • Airport shuttle service available for a fee
Best Western Sur offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Sur. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Sur hotel is smoke free.

Guests can enjoy continental breakfast for a fee.
Best Western Sur has a restaurant on site.
24-hour room service is available.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee: OMR 4.50 for adults and OMR 2.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oysters Restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for OMR 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately OMR 4.5 for adults and from OMR 2.5 for children
  • Airport shuttle fee: OMR 75 per vehicle (one-way)
  • Airport shuttle fee per child: OMR 75.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: OMR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Best Western Sur offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Sur Plaza
Sur Plaza
Sur Plaza Hotel
Sur Plaza Hotel Oman
Sur Plaza Hotel
Best Western Sur Sur
Best Western Sur Hotel
Best Western Sur Hotel Sur

Best Western Sur Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 104 reviews
Rating 8 - Good. 61 out of 104 reviews
Rating 6 - Okay. 19 out of 104 reviews
Rating 4 - Poor. 8 out of 104 reviews
Rating 2 - Terrible. 0 out of 104 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

ali

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Nibras

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, friendly staff, clean room
Stayed 1 night in Mar 2024

8/10 Good

Réal, Dollard des Ormeaux

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality vs price, nothing to complain. We ate at the restaurant, service and food was excellent. We also took advantage of the their pool which was a plus for us.
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
The Sur Plaza hotel is a decent place to stay in Sur, Oman. It is easy to find when you drive into town. The restaurant has good food for breakfast and dinner. The staff was friendly.

8/10 Good

PETROS

Business traveller
value for money
Stayed 6 nights in Sep 2021

10/10 Excellent

Mahmood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel with perfect Swimming pool, i really enjoyed it
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice mistake

I actually booked this place by mistake, but it turned out well. The hotel was a very pleasant place for an overnight stay. The room was spacious ( actually a surprise upgrade on my original booking ) and well laid out. Staff were very helpful. The evening meal was delicious, and the breakfast was okay - though I arrived a little too late, I think. Having fresh, rather than processed cheese would have been nicer. All in all, a good place for a business stopover.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
Stayed 1 night in Jan 2021

8/10 Good

Sameea

Liked: Cleanliness, staff & service

Basic

One night stay. Clean and basic hotel. The furnishings are quite dated.
Stayed 1 night in Dec 2019

8/10 Good

Alice

Stayed 1 night in Nov 2019

10/10 Excellent

Seb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, spacious and clean rooms. Very good selection for breakfast. Dinner buffet also good, especially that you can get beer, wine or whisky with it. Would recommend it and would stay again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very comfortable stay in Sur

We had an excellent stay at the Sur Plaza Hotel - the staff were friendly and helpful, the room was modern and spotlessly clean, and we enjoyed a lovely dinner in the on-site restaurant. The location is perhaps not amazing - on the side of a highway into Sur - but you’d never know it sitting out by the pool. Would highly recommend this hotel.
Stayed 1 night in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but good

The hotel is in a good location for the wadi’s and turtles (if you have a car). It’s a basic accommodation but comfortable, clean and has the necessities. Staff were friendly and helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice rooms. A bit outside of the old town or city centre, but ok if you're on the go as it's already near the highway to go north or south.
Stayed 2 nights in Apr 2019

8/10 Good

Kayvan

Disliked: Cleanliness

Good for 1 night stay

both buffet and breakfast dinner was great. Try Tandoori and garlic Naan. the hotel is a 3 star and you cannot expect much but reasonably it is ok for 1 night stay while you are travelling from a city to the other.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the cost of the buffets, however the food was good, just over priced. Front desk staff very good and helpful.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

clean and consistent stay in Sur

Nice, clean simple stay here at Sur Plaza. Not by the water but close enough that it's relatively easy to reach. There was construction on the main road so getting to the hotel is a little inefficient (access through a side street). Bathroom shower was a bit outdated but it was clean and functional. Staff is really friendly and helpful. Restaurant on site has breakfast, lunch and dinner options which is convenient.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and the staff are very friendly and helpful. The room was fairly spacious and the bed was large and fairly comfortable. It is a bit out of town so having a car is necessary. The only issue really was the dinner - a buffet is really the only option. Although there is an a la carte it was not really an option as they said the food would take ages. I understand this when the hotel is full, but when there was only a few of us it seemed unnecessary to have a buffet.
Stayed 1 night in Nov 2018

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Sep 2018

4/10 Poor

HAMOOD

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Steven

Liked: Cleanliness

Decent hotel

Decent hotel, located close to main access to the town. No power points for charging phone near the bed is a disappointment.
Stayed 1 night in Jan 2018

8/10 Good

Georgina

Liked: Cleanliness, staff & service

Good value

Friendly staff, excellent food and a licensed bar. Not near the sea and a 10 minute drive to Sur.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

Needs maintenance

Alot of facilities need maintenance. Service was slow and not to the standard. Had to call for tissue in the room and toilet slippers. Also room key was wrong. Forgot my shorts on the floor in the toilet, came back later finding it soaking wet right where I left it.
Stayed 2 nights in Aug 2017

8/10 Good

Nigel, Muscat and UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for short stop

Well run and popular hotel with pool, gym and a evening buffet which changes daily. Quiet, comfortable and clean and not expensive.