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Doubletree By Hilton Surabaya

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Photo gallery for Doubletree By Hilton Surabaya

Outdoor pool
Loft Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished
Presidential Suite, 1 King Bed | Living area | 43-inch Smart TV with cable channels, TV, toys
Exterior
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • Place, Tunjungan Plaza
    ‪7 min walk‬
  • Place, BG Junction
    ‪8 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite, 1 King Bed

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Loft Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • City view
  • 138 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3
  • Free Wi-Fi

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About this property

Doubletree By Hilton Surabaya

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Change of towels is available on request
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Doubletree By Hilton Surabaya, you're connected to the convention centre and just a quick walk from Tunjungan Plaza. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and bicycles to rent
  • Just a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Free shopping centre and local-area shuttle service
Doubletree By Hilton Surabaya offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 16 meeting rooms, and limo/town car service are available. A complimentary children's club, an arcade/games room, and multilingual staff are also featured at the luxury Doubletree By Hilton Surabaya. An area shuttle within 0 kilometres and A shopping centre shuttle are free. Free self parking is available.

This 5-star Surabaya hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
The Koffee Deli & More – On-site lobby lounge.
Cloud 22 Rooftop Bar – This rooftop bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open selected days.
Makan Kitchen – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
A hosted evening meal is available for a surcharge at weekends. Reservations are required.

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Doubletree By Hilton Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 544500.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Fee for in-room wireless Internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500.0 per night
  • Hosted evening meal: IDR 350000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Doubletree By Hilton Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Doubletree By Hilton Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 144 reviews
Rating 8 - Good. 19 out of 144 reviews
Rating 6 - Okay. 7 out of 144 reviews
Rating 4 - Poor. 4 out of 144 reviews
Rating 2 - Terrible. 4 out of 144 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

LOYD

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and Friendly Staff!
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

NI KADEK SINTA

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious
Verified

10/10 Excellent

Yee Fatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...
Stayed 1 night in Oct 2025
Verified

8/10 Good

shahab

Liked: Cleanliness, staff & service, amenities
Nice hotel... they even upgrade my room and pack me a breakfast in case i was leaving early morning.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karl Georg

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Good experience at hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Vanesha Yanestissia S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, super staff, good breakfast, kids friendly
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.
Verified

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely rooms.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,cleanliness, super helpful staff. The rooms were nice and bed wss comfy.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Bin Osman

Liked: Cleanliness, staff & service
The staff very friendly & breakfast is good.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025
Verified

10/10 Excellent

Juliana Commers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

NETY

Disliked: Cleanliness
There were hairs on the pillows left by the previous guests. We were too ti
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Cheuk Hing

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Sianto

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Meals were a bit expensive.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024