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Gatotkaca Hotels

2.0 star property

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Exterior
Restaurant
Business centre
Basic Studio, Balcony, Bay View | Premium bedding, desk, laptop workspace, WiFi
Outdoor pool

Reviews

2.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
Jl. Puncak Indah Lontar, 2, Surabaya, Jawa Timur, 60123
  • Place, Pakuwon Mall
    ‪1 min walk‬
  • Place, Pakuwon Trade Center
    ‪12 min walk‬
  • Place, Tunjungan Plaza
    ‪14 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪34 min drive‬

Room options

View all photos for Basic Studio, Balcony, Bay View

Basic Studio, Balcony, Bay View | Premium bedding, desk, laptop workspace, WiFi

Basic Studio, Balcony, Bay View

  • Bay view
  • 1 bedroom
  • Sleeps 16
  • 1 Queen Bed

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About this property

Gatotkaca Hotels

An outdoor pool, a fitness centre and a 24-hour business centre are available at this hotel. Other amenities include a conference centre, WiFi in public areas and valet parking. Housekeeping is available on request.
Gatotkaca Hotels offers 5 air-conditioned accommodations, with free toiletries. Beds feature premium bedding. A pillow menu is available. This Surabaya hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Kitchens offer separate dining areas and rice cookers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Gatotkaca Hotels, you're connected to the convention centre and just a quick walk from Pakuwon Mall. An outdoor pool, a gym and a 24-hour business centre are available.
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Steps from Pakuwon Mall and 7 minutes on foot from Pakuwon Trade Center
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Gatotkaca Hotels offers its guests a kids' pool, an outdoor pool, and a fitness centre. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre, meeting rooms, and coworking spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Gatotkaca Hotels also features ski storage, a garden, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this Surabaya hotel.

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 1 per minute)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (IDR 1 per minute)

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Secured, covered parking on site (IDR 1 per day)
  • Secured, covered valet parking on site (IDR 1,000,000 per day)
  • Limited number of on-site valet and self parking spaces per unit
  • Wheelchair-accessible parking available

Things to do

  • Art gallery
  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Designer stores
  • Gym
  • Outdoor pool
  • Shopping centre
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • ATM
  • Grocery/convenience store

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request) (for a fee)

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV

Food and drink

  • Cleaning supplies
  • Freezer
  • Ice maker
  • Kitchen
  • Mini-fridge
  • Rice cooker
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • Pets: IDR 1000000 per pet, per day, plus a one-time cleaning fee of IDR 1 and a deposit of IDR 1000000 per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 600000000 per accommodation, per stay
  • Club card: IDR 1 per person, per night.
  • Child's club card: IDR 1 per night, (up to 18 years old).
  • 1 per cent destination fee will be charged.
  • 1 per cent cleaning fee will be charged (varies based on unit and length of stay)
  • Administrative fee: IDR 1 per person, per night
  • Bed sheets fee: IDR 1 per person, per night
  • Electricity fee: IDR 1 per person, per night
  • Gas fee: IDR 1 per person, per night
  • Heating fee: IDR 1 per person, per night
  • Management fee: IDR 1 per person, per night
  • Service fee: 1 per cent
  • Water fee: IDR 1 per person, per night
  • Utility fee: IDR 1 per person, per night
  • Resort fee: 1 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: IDR 1 per minute (rates may vary)
  • Fee for wireless Internet in public areas: IDR 1 per minute (rates may vary)
  • Airport shuttle fee: IDR 300000 per person (one-way)
  • Covered self-parking fee: IDR 1 per day (in/out privileges)
  • Valet parking fee: IDR 1000000 per day
  • Pet deposit: IDR 1000000 per day
  • Pet fee: IDR 1000000 per pet, per day plus a one-off IDR 1 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: IDR 475000 per day
  • Air conditioning fee: IDR 1 per day
  • Administrative fee: IDR 1 per day
  • Electricity fee: IDR 1 per day
  • Equipment fee: IDR 1 per day
  • Gas fee: IDR 1 per day
  • Heating fee: IDR 1 per day
  • Heated pool maintenance fee: IDR 1 per person per day
  • High chair fee: IDR 1 per day
  • Management fee: IDR 1 per day
  • Oil fee: IDR 1 per day
  • Pool fee: IDR 1 per person per day
  • Service fee: 1 per cent
  • Spa fee: IDR 1 per person per day
  • Hot tub fee: IDR 1 per person per day
  • Towels fee: IDR 1 per person, per night (or guests may bring their own)
  • Water fee: IDR 1 per day
  • Facilities fee: IDR 1 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property only accepts cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Gatotkaca Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation on arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Gatotkaca Hotels Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 2 out of 2 reviews

2.0/10

Cleanliness

2.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

NJEB

Disliked: Cleanliness, amenities, property conditions & facilities
Every thing was bad .
Stayed 1 night in Feb 2026

2/10 Terrible

NJEB

Disliked: Cleanliness, amenities, property conditions & facilities
I'm sorry, but my booking experience with you was very bad. The hotel's address is incorrect. I spent more than an hour and a half searching for the address, and around 12 pm I entered the room. I stayed in the lobby for more than four hours, and I didn't find anyone at reception who spoke English. Everyone at reception kept telling me for three hours that the address was wrong . Even the customer service phone number was not answered. I received the correct address details at 11:30 pm .
Stayed 1 night in Feb 2026