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Movenpick Surabaya City

4.5 star property

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Photo gallery for Movenpick Surabaya City

Outdoor pool
Exterior
Presidential Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated
Exterior
Daily buffet breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250
  • Place, Royal Plaza Surabaya
    ‪6 min walk‬
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    ‪9 min walk‬
  • Place, Surabaya Zoo
    ‪5 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪25 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, City View

Deluxe Double Room, 1 Double Bed, City View | Premium bedding, in-room safe, individually decorated

Deluxe Double Room, 1 Double Bed, City View

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View | Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, City View

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated

Superior Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, in-room safe, individually decorated

Superior Room, 2 Single Beds

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | Premium bedding, in-room safe, individually decorated

Executive Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Movenpick Surabaya City

A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Movenpick Surabaya City offers 243 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Movenpick Surabaya City, you're just a quick walk from Universitas Islam Negeri Sunan Ampel Surabaya. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • 13 minutes by foot from Royal Plaza Surabaya and a 4-minute drive from Surabaya Town Square
Movenpick Surabaya City offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 9 meeting rooms available. A children's pool, a sauna, and tour/ticket assistance are also featured at the luxury Movenpick Surabaya City. Self parking and valet parking are free.

This 4.5-star Surabaya hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Patita Restaurant – On-site restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 218,000 for adults and IDR 109,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Patita Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Children's pool
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Vegetable garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 17

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Movenpick Surabaya City

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 423500.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 218000 for adults and from IDR 109000 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 423500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Surabaya Hotel SURABAYA

Grand Mercure Surabaya Hotel

Grand Mercure Surabaya SURABAYA

Mercure Surabaya Surabaya

Grand Mercure Surabaya

Movenpick Surabaya City Hotel

Movenpick Surabaya City Surabaya

Movenpick Surabaya City Hotel Surabaya

Movenpick Surabaya City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 24 reviews
Rating 8 - Good. 9 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

j

Liked: Cleanliness, staff & service, amenities
Good new hotel, very clean and staff are very friendly
Stayed 1 night in Oct 2025
Verified

8/10 Good

JONGMIN

Liked: Cleanliness, staff & service, amenities
Good condition
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay in Surabaya

We were only there one night on business but the hotel was quite nice, rooms very comfortable, great bed and linens, nice restaurant and breakfast buffet. Will stay there again when we return.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Staff was wonderful and helpful. I would recommend it.
Stayed 9 nights in Aug 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, modern, classy hotel with very comfortable rooms and a great breakfast selection. For the price it's a steal.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and services are all good, but pls choose the quiet side rooms, else you will hearing the praying at 4am in the morning
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jan-Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

The hotel was very good. The greatest surprise was the room upgrade. Room was just fantastic, very new, clean and comfortable.
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Chung Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New business hotel in Surabaya

The hotel was new and the room is very clean, however seems not too mush experience to take care international customers;
Stayed 2 nights in Oct 2022
Verified

4/10 Poor

Alaa

Not so pleasant stay. Bad food quality at the hotel restaurant and very long service.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Jon Helge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Okey room.

Did not get hand towels in the room. The 2nd day they only leave one hand towel. Very annoying. Pillows are very thick, and uncomfortable. Gave us better ones, but the cover looked old and dirty. Also a train that goes passed the hotel frequently, also at night and always honks loudly. But overall the hotel is clean, nice and good staff. Fridge also took 1 day to get cold, in one room, and never got cold in the other.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 객실
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

CHIH JEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一般

早餐選擇多。面對教堂，早上4:30就聽得到禱告聲。酒店前的馬路容易堵車
Stayed 2 nights in Aug 2025
Verified

8/10 Good

KAORI

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
朝食だけでなく、夜ご飯もとてもおいしかった。ホテルも綺麗で、スタッフも新設です。タオルがバスタオルしか置いてなかったので、ハンドタオルやフェイスタオルを置いてほしい。
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

INTAN SETIATI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Stephen

Stayed 1 night in Jan 2025
Verified

8/10 Good

Chin Chin

Stayed 1 night in Dec 2024
Verified

8/10 Good

HIROHIDE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Andrew

Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Hirotoshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

JAEYEON

Stayed 2 nights in Jun 2024
Verified

4/10 Poor

youngtae

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Apr 2024
Verified

8/10 Good

Chi Kong

Stayed 1 night in Jan 2024
Verified

8/10 Good

Wiwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Verified

10/10 Excellent

Dony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020