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HARRIS Hotel & Conventions Gubeng Surabaya

4.0 star property

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Photo gallery for HARRIS Hotel & Conventions Gubeng Surabaya

Reception
Lobby lounge
Interior
Interior
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jl. Bangka 8-18, Surabaya, East Java, 60281
  • Place, Surabaya Plaza Shopping Mall
    ‪14 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Place, Tunjungan Plaza
    ‪5 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪28 min drive‬

Room options

View all photos for Executive Room

Minibar, in-room safe, desk, soundproofing

Executive Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite

Living area | 42-inch Smart TV with digital channels

Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Room, 1 Double or 2 Single Beds

Executive Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Executive Room, 1 Double or 2 Single Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, soundproofing

Premium Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Room (SMART)

Economy Room (SMART) | Minibar, in-room safe, desk, soundproofing

Economy Room (SMART)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 Double Bed

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

HARRIS Hotel & Conventions Gubeng Surabaya

2 outdoor pools, a full-service spa and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a snack bar/deli and a sauna are on-site.
HARRIS Hotel & Conventions Gubeng Surabaya offers 152 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch Smart televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

H'Spa has 6 treatment rooms, including rooms for couples. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.
During your stay at HARRIS Hotel & Conventions Gubeng Surabaya, you'll be within walking distance of Tunjungan Plaza. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Harris Cafe
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with reflexology, body treatments or massages at H'Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Train station pick-up shuttle service available for a fee
HARRIS Hotel & Conventions Gubeng Surabaya offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 7104 square feet (660 square metres) and includes conference space. A children's pool, spa services, and a terrace are also featured at the family-friendly HARRIS Hotel & Conventions Gubeng Surabaya. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Harris Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 175,000 for adults and IDR 82,500 for children
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Harris Cafe

Things to do

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 7,104 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (198 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 17 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HARRIS Hotel & Conventions Gubeng Surabaya

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 175000 for adults and from IDR 82500 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
HARRIS Hotel & Conventions Gubeng Surabaya offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9120106543414, 55110
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HARRIS Hotel Conventions Gubeng Surabaya
HARRIS Hotel Conventions Gubeng
HARRIS Conventions Gubeng Surabaya
HARRIS Conventions Gubeng
HARRIS Hotel & Conventions Gubeng Surabaya Java
HARRIS Hotel Conventions Gubeng Surabaya
HARRIS Hotel & Conventions Gubeng Surabaya Hotel
HARRIS Hotel & Conventions Gubeng Surabaya Surabaya
HARRIS Hotel & Conventions Gubeng Surabaya Hotel Surabaya

HARRIS Hotel & Conventions Gubeng Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 54 reviews
Rating 8 - Good. 23 out of 54 reviews
Rating 6 - Okay. 3 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of nowhere
Stayed 1 night in Jun 2025
Verified

8/10 Good

Petra

Liked: Staff & service, room comfort

Anmeldelse Harris Hotel Gubeng

Fellesområdene er veldig flotte, men selve rommet var nedslitt med vond lukt på badet og bærer preg av fuktskader. Det kom stadig små fluer ut av slukene. Sengtøyet var rent, men hadde masse gamle flekker på seg. Og man får ikke utdelt små håndklær til å tørke hendene på. Kun et stort til dusjen. Frokostbuffeten var stor og flott, og en god opplevelse! Fint bassengområdet, men med få solsenger og solen kommer bare på terrassen noen få timer pr dag. Vannet var uvanlig kaldt i bassenget. Ok trimrom, men det var for varmt der inne.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Shuchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

明亮乾淨的旅館

旅館明亮色彩活潑、服務人員主動且友善。房間乾淨且冷氣夠冷。浴室花灑無法使用，洗手台有點阻塞。 清晨四點須前往機場，飯店門口隨時都有blue bird Taxi，很方便。
Stayed 1 night in May 2017
Verified

8/10 Good

Henny

Liked: Cleanliness, staff & service, room comfort

Nice and new hotel, bright colors and modern

Stayed one night at suite room on 28-Jan-2013. Overall experience was OK.
Verified

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place to stay, rich variety of cuisine

my third time, looking forward to next time
Verified

8/10 Good

Urs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near Gubeng station

Clean and nice hotel, ideal to stay if you booked a train trip from the Gubeng railway station.
Verified

8/10 Good

Mama

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Happy Family Hotel

It is morden and bright. Staff are happy. Room seems not sound proof, next door big noise disturb my sleep till 3am. Drainage was bad, shower water overflow to bathroom floor. Good impressions apart from that.
Verified

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel très agréable

Très bon rapport qualité prix pour cet hôtel tout confort. Il est également à proximité de la gare, ce qui est un avantage quand on doit prendre un train tôt le matin. Je recommande cet hôtel.
Verified

8/10 Good

yeonkyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

모던한호텔

위치빼곤다좋았어요 깔끔하고,조식도괜찮았구요 직원들도친절했고 수영장도꽤나괜찮았어요
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico! Fotos no hacen justicia

Increíble hotel. Las fotos no le hacen justicia en absoluto. La piscina es espectacular, con camas-lounge, bar, restaurante, Ping-pong... Y un campo de golf en las inmediaciones. Zona súper segura, con acceso con control de seguridad. Habitaciones espectaculares, grandes, fantástico lavabo... Te sientes como en una película. El desayuno súper bien, muy variado, y con café decente. Eso sí, al igual que en casi toda la isla, el wifi no es muy bueno, y el agua en el baño sale algo amarillenta (aunque todos aseguran que no hay ningún problema)
Verified

8/10 Good

Elena Andreea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ok

good hotel with good breakfast
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Prima hotel, beste ontbijt van Java

Goed hotel. Schone kamer, fantastisch ontbijt, leuk zwembad. Personeel spreekt alleen niet zo goed engels, heb 3x moeten vragen of ze de slaapbank op wilden dekken voor onze zoon.
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Not so good for tired climbers in Ramadan period

The hotel looked new and modern. However, the spa was closed during the Ramadan period so it wouldn't be good for tired climbers of Mt Ijen and Mt Bromo who were looking forward to a spa. The spa nearby was also closed for Ramadan period. The swimming pool was also closed earlier at 4 pm during Ramadan. So, if you may want to reconsider if you are booking during Ramadan period (I think they should have stated it in their website so that we can make well-informed choices as we book it because of its spa service.) The room is spacious with an extra sofa bed (too small and hard for an adult to sleep for more than 1 day). The colour of the rooms are bright and cheerful with kettle and fridge. The staff of the hotel were generally friendly and helpful. They even helped us to get the driver to drive us to the local goodies shop (on our way to the airport) so that we could shop for some local goodies as our souvenirs. There is a Boncafe restaurant near the hotel. The taxis are easily available to the customers. There is a nice motorcycle accessories shop nearby with great staff and service. The hotel offers shuttle service to the major malls and also provide an airport transfer service at a reasonable price.
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Nice hotel rooms with lots of TV channel

My Husband and Son went there for business trip. They were very satisfied with the rooms once they entered. The room are clean and the drinking area are good too. Breakfast and local food are good only the western food need to improve
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Business stay in Harris Surabaya

The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator). The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center. While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe. However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise. On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.
Verified

8/10 Good

Boedi Desi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business trip

nice, near centre city
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with wonderful food.

Great place to relax. And the pool has very nice chairs to just sit back, eat, and take in the atmosphere. The enchiladas are great as well.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quite neighbourhood
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will surely comeback for next stay at Harris .

It was my first time at Harris, it was as expected. I am satisfied. Service was very good, car valley was really helpfull, as i was arrived at night.
Verified

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New, clean, friendly hotel at Surabaya

We were stay for 8 nights at this new hotel, very satisfied with everything in this hotel. Very clean and tidy, super friendly staffs from the doorman-receptionist-cleaner-waitress ... everyone. And they're very helpful with any requests from us. Only 1 day that we've got a bit 'shock' with the room cleaner but the rest was superb. The price was affordable and the location was good. Will stay again in this hotel if we come to visit Surabaya and will recommend this hotel to our friends.
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Pas de charme particulier mais bon rapport qualité

Nous ne nous attendions pas à une chaîne de type Ibis très prisé par les chinois. Le style et la décoration de l'hôtel sont standards sans touche indonésienne. En gros, il manque de charme. Toutefois, le personnel est extrêmement serviable et gentil, souriant. Le SPA vaut le détour avec accès jacuzzi et sauna gratuit. Le petit déjeuner est un très grand buffet copieux et le restaurant au 17ème étage est très bon.
Verified

10/10 Excellent

john a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

jaand a from brisb aust

this hotel was staffed by young people a delite to deal with amazing service nothing was any trouble.monday is buffet night had a great meal .bfst buffet style great food and amazing service included was entire staff singing and dancing beat that.would recommend hotel to all as value plus for your money
Verified

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anytime again

Worth for money, smart service, great breakfast
Verified

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel baru, lokasi strategis, harga terjangkau

Hotel ini relatif masih baru, jadi kondisinya masih bersih, rapi dan bagus, kami sekeluarga besar (dengan 2 anak balita, dll) menginap di 3 kamar, yg 2 kamar connected. Lokasi di Jl. Bangka dekat Biliton (Raya Gubeng) mau cari makan dekat sana mudah, mau ke mall juga dekat ke Delta Plaza. Kolam renang, kids club juga ada, anak2 senang menginap disini, untuk remaja dan orang tua juga ada sauna dan Jacuzzi untuk relax sejenak. Staff nya ramah, kecepatan pelayanan lumayan, keamanan juga cukup baik, harus pake access card untuk naik ke lantai tertentu.
Verified

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel great pool

Had a great stay the manager Harry was very good went out of his way to make us happy when any issues occurred he fixed everything promptly a swift smooth manager thanks harry