Mercure Surabaya Grand Miram

Choose dates to view prices

3 restaurants; breakfast, lunch, dinner and brunch served

Shower, eco-friendly toiletries, hair dryer, slippers

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Spa
Parking included
Free Wi-Fi
Restaurant
Air-conditioning

Explore the area

Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

Place, Taman Bungkul
‪7 min walk‬
Place, House of Sampoerna
‪11 min walk‬
Place, Surabaya Zoo
‪15 min walk‬
Airport, Surabaya (SUB-Juanda)
‪26 min drive‬

Room options

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

Very good

24 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Superior Room, 2 Single Beds, City View (Classic)

24 sq m
Sleeps 4
2 Single Beds
Free Wi-Fi

Deluxe Suite, 1 King Bed

48 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Privilege King Room, City View - 1 king size bed

30 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Privilege Luxe King, Ideal for Family - 1 king size bed

32 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Privilege Luxe Twin, Ideal for Family - 2 single beds

32 sq m
Sleeps 4
2 Single Beds
Free Wi-Fi

Classic Room, 2 Single Beds

24 sq m
Sleeps 4
2 Single Beds
Free Wi-Fi

Superior Room, 1 King Bed, City View (Classic)

24 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Privilege, Suite, 1 King Bed with Sofa bed

54 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Privilege, Twin Room, 2 Single Beds, City View

30 sq m
Sleeps 4
2 Single Beds
Free Wi-Fi

Studio Suite Room, Ideal for Family - 1 king size bed

48 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Similar properties

Pool
Spa
Kids’ pool
Parking included

includes taxes & fees

14 Jun - 15 Jun

About this property

Mercure Surabaya Grand Miram

3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request

Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room fridges and minibars. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vouse has 7 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

During your stay at Mercure Surabaya Grand Miram, you're just a quick walk from Korea Park. Free WiFi in public areas, free self-parking and a free manager's reception are available.

Free WiFi and wired Internet
Free self-parking
Enjoy international cuisine with pool views at Trimurti Restaurant, one of the property's 3 restaurants
Buffet breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the outdoor pool
Indulge with body treatments, reflexology or body scrubs at Vouse
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, a playground and bicycles to rent
Just a 3-minute drive from Tunjungan Plaza and 10 minutes from Pakuwon Mall
Airport shuttle service available for a fee

Mercure Surabaya Grand Miram offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a library are also featured at the family-friendly Mercure Surabaya Grand Miram. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Surabaya hotel is smoke free.

The hotel hosts a free manager's reception daily.

Trimurti Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.

Lan Hua Chinese Restoran – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Coffee Cafe – This café specialises in international cuisine and only serves dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Ebisu – This restaurant specialises in Japanese cuisine and only serves dinner. A children's menu is available. Open daily.

24-hour room service is available.

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site
Valet parking on site (IDR 50,000 per day)
RV/bus/lorry parking on site
Limited on-site self and valet parking

Food and drink

Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
3 restaurants
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Coffee Cafe
Ebisu
Lan Hua Chinese Restoran
Trimurti Restaurant

Things to do

Bicycle rentals
Children's pool
Free children's club
Full-service spa
Health club
Library
Outdoor pool
Playground
Shopping
TV in common areas

Family friendly

Children's pool
Free children's club
Grocery/convenience store
In-room cot
In-room refrigerator
Laundry facilities
Outdoor pool
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre
Meeting rooms

Outdoors

Barbecue grill
Free pool cabanas
Garden
Picnic area
Pool loungers
Terrace
Vegetable garden

Full-service spa

7 treatment rooms
Body scrubs
Couples treatment rooms
Facials
Hot stone massages
In-room massages
Reflexology
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Front entrance ramp
Handrails in stairways
Hardwood flooring in room
Lever door handles
Lift
Pool access ramp on site
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchairs on site

100% renewable energy
14 floors
2 buildings
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Fireplace in lobby
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free cot
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

LED TV with cable channels

Food and drink

24-hour room service
Chef service
Electric kettle
Free bottled water
Free stocked minibar
Refrigerator
Restaurant dining guides
Tea bags/instant coffee

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Fireplace
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Mercure Surabaya Grand Miram

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for IDR 350000.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately IDR 158000 for adults and from IDR 79000 for children
Airport shuttle fee: IDR 220000 per vehicle (one way)
Valet parking fee: IDR 50000 per day
Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Mercure Surabaya Grand Miram offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Surabaya

Mercure Surabaya

Surabaya Mercure

Mercure Surabaya Hotel

Mercure Surabaya Hotel Surabaya

Mercure Surabaya Java

Mercure Surabaya

Mercure Surabaya Grand Miram Hotel

Mercure Surabaya Grand Miram Surabaya

Mercure Surabaya Grand Miram Hotel Surabaya

Mercure Surabaya Grand Miram Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Verified

8/10 Good

Kit

16 Oct 2025

Liked: Cleanliness, staff & service, amenities

Okay for what you pay for

Stayed 1 night in Oct 2025

Verified

8/10 Good

Simon

30 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.

Stayed 3 nights in Jul 2023

Verified

8/10 Good

marijke

13 Mar 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Was oké

Stayed 2 nights in Mar 2024

Verified

10/10 Excellent

Simon

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.

Stayed 3 nights in Oct 2024

Verified

8/10 Good

David

11 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.

Stayed 2 nights in Apr 2024

Verified

6/10 Okay

Dennis

9 Mar 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!

Stayed 4 nights in Mar 2024

Verified

8/10 Good

Antonius

17 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.

Stayed 7 nights in Aug 2024

Verified

6/10 Okay

Michael

5 Aug 2023

Liked: Amenities

Disliked: Property conditions & facilities

The TV was not working and couldnt get a usb charger / was pretty dark in the room

Stayed 1 night in Jul 2023

Verified

4/10 Poor

yoshio

7 Nov 2025

Disliked: Cleanliness, amenities, property conditions & facilities

名称はミラムではなくみラマｄす設備が古くなってきており清掃が追いついていない

Stayed 2 nights in Oct 2025

Verified

10/10 Excellent

Ina

4 Jun 2025

Liked: Cleanliness

Gut

Stayed 1 night in Jun 2025

Verified

10/10 Excellent

Verified traveller

27 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tidak disediakan sikat gigi spt hotel lain

Stayed 1 night in Mar 2024

Verified

8/10 Good

CHUN-WEI

14 Jul 2023

Liked: Cleanliness, property conditions & facilities, room comfort

平價優質的飯店

地點：可。交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。服務：優，員工訓練有素也積極處理問題。周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。網路：可，有提供免費wifi ，速度不錯。停車場：有。早餐：豐盛，可選擇是否加早餐。價格：便宜，CP值高。

Stayed 3 nights in Jul 2023

Verified

6/10 Okay

Verified traveller

8 Oct 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.

Stayed 1 night in Oct 2021

Verified

4/10 Poor

shingo

22 Feb 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

あまり対応よくない

Stayed 2 nights in Feb 2021

Verified

6/10 Okay

Verified traveller

5 May 2019

Disliked: Cleanliness, property conditions & facilities

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.

Stayed 5 nights in Apr 2019

Verified

8/10 Good

Verified traveller

14 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist

Stayed 3 nights in Mar 2019

Verified

8/10 Good

Wielanda

9 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.

Stayed 6 nights in Feb 2019

Verified

8/10 Good

KEKWEE

25 Jan 2019

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants

Stayed 2 nights in Jan 2019

Verified

10/10 Excellent

Verified traveller

24 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, decent price, close to downtown, friendly staffs.

Stayed 5 nights in Oct 2018

Verified

8/10 Good

Verified traveller

9 Sept 2018

Liked: Cleanliness, staff & service, room comfort

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。

Stayed 2 nights in Sep 2018

Verified

4/10 Poor

weija

12 Mar 2018

Disliked: Cleanliness, staff & service, room comfort

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。

Stayed 1 night in Mar 2018

Verified

8/10 Good

mohamed

28 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.

Stayed 1 night in Dec 2017

Verified

8/10 Good

John

13 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling

Stayed 1 night in Nov 2017

Verified

8/10 Good

Eko

30 Jun 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner

Stayed 1 night in Jun 2017

Verified

6/10 Okay

Verified traveller

18 Apr 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good.. the room view is not city view ..but a rusty wall

Mercure Surabaya Grand Miram

Choose dates to view prices

Photo gallery for Mercure Surabaya Grand Miram

Reviews

Popular amenities

Explore the area

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Superior Room, 2 Single Beds, City View (Classic)

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Privilege King Room, City View - 1 king size bed

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Privilege Luxe Twin, Ideal for Family - 2 single beds

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View (Classic)

Superior Room, 1 King Bed, City View (Classic)

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

Privilege, Suite, 1 King Bed with Sofa bed

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Privilege, Twin Room, 2 Single Beds, City View

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

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Fairfield by Marriott Surabaya

About this property

Mercure Surabaya Grand Miram

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Mercure Surabaya Grand Miram Reviews

Reviews

Good

7.8/10

8.0/10

6.6/10

7.2/10

Reviews

8/10 Good

Kit

Kit

8/10 Good

Simon

SURABAYA JULY 2023