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Surabaya Suites Hotel Powered by Archipelago

4.0 star property

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Photo gallery for Surabaya Suites Hotel Powered by Archipelago

Bar (on property)
Reception
Front of property – evening/night
Outdoor pool
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java, 60271
  • Place, Surabaya Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Grand City Surabaya
    ‪3 min walk‬
  • Place, Tunjungan Plaza
    ‪14 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Business Suite King

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite King

  • 48 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite King Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Suite King Non Smoking

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite Twin

Business Suite Twin | In-room safe, desk, blackout curtains, iron/ironing board

Business Suite Twin

  • City view
  • 48 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior King Suite

In-room safe, desk, blackout curtains, iron/ironing board

Junior King Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Twin Suite

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Business Suite

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Business Suite Historical King

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite Historical King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite Historical Twin

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite Historical Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite Historical King

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite Historical King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Historical Twin

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite Historical Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite Historical Non Smoking

Deluxe Suite Historical Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Suite Historical Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite King

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite King

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Surabaya Suites Hotel Powered by Archipelago

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Surabaya Suites Hotel Powered by Archipelago offers 230 air-conditioned accommodations with a safe and free newspapers. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Children aged under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Surabaya Suites Hotel Powered by Archipelago, you're connected to a shopping centre and just a quick walk from Surabaya Plaza Shopping Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with body treatments, body scrubs or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and fitness classes
  • Just a 3-minute drive from Tunjungan Plaza and 13 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Surabaya Suites Hotel Powered by Archipelago offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A children's pool, a steam room, and spa services are also featured at the family-friendly Surabaya Suites Hotel Powered by Archipelago. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Surabaya hotel is smoke free.

Surabaya Suites Hotel Powered by Archipelago has a restaurant on site.
Cafe Taman – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Coffee Bar – This coffee shop serves brunch, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Taman
  • Coffee Bar

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,292 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Surabaya Suites Hotel Powered by Archipelago

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 48.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 (one-way)
  • Rollaway bed fee: USD 48.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Surabaya Suites Hotel Powered by Archipelago offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Surabaya Plaza
Surabaya Plaza
Surabaya Plaza Hotel
Surabaya Plaza Hotel Java
Surabaya Suite Hotel
Surabaya Suite
Horison Suites Surabaya Hotel
Surabaya Suites Hotel
Surabaya Suites
Horison Suites Hotel
Horison Suites Surabaya
Surabaya Suites Hotel
Surabaya Suites Hotel Powered by Archipelago Hotel
Surabaya Suites Hotel Powered by Archipelago Surabaya
Surabaya Suites Hotel Powered by Archipelago Hotel Surabaya

Surabaya Suites Hotel Powered by Archipelago Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 124 reviews
Rating 8 - Good. 51 out of 124 reviews
Rating 6 - Okay. 39 out of 124 reviews
Rating 4 - Poor. 6 out of 124 reviews
Rating 2 - Terrible. 4 out of 124 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Riana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because the location close to güveni station and beside mall easy to find food and room it’s very big
Stayed 1 night in Aug 2024
Verified

8/10 Good

Sando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, nice location, It is absolutely no problem for coming back next time!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Marcus

Liked: Amenities
Nice, convenient
Stayed 5 nights in Aug 2025
Verified

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
The staff are friendly and helpful. The place is clean but the building needs painting and some repairs.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Kok Poh

Liked: Cleanliness, staff & service, amenities
Value for money. Surabaya plaza next door with lots of food and shopping. Other shoppings grab only cost less than $2.00. A convenient place to stay.
Stayed 3 nights in May 2024
Verified

8/10 Good

Verified traveller

Not really
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

LOMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 2 nights in Dec 2025
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Nice, well-maintained older hotel. Three big malls are very close by (two of them are right next to the hotel.) Also, conveniently located to the Kali Mas river, whose banks are nice for strolls and just general hanging out. From what I saw, this area is probably the best in the city for tourist interests. Historical sites, restaurants, etc. The hotel is big, rooms are big. Just kind of old, but for me that was the cool part. It’s nice to see how much better things used to be just a few decades ago.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Bakhtiar

Liked: Staff & service
It was ik
Stayed 1 night in Jun 2023
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
As far as value for money, this is a great choice. The facilities are old so a bit more difficult to keep super clean. Also could use some additional electrical outlets so customers do not have to unplug the lamps to plug in chargers, etc. They do have a pool that is clean but old. It took me 2 days of occasional walks to find the pool and the pool can be crowded in early morning. I like the mix of clientele which is national and international. I would stay here again.
Stayed 5 nights in Jul 2024
Verified

8/10 Good

Wolfgang Helmut

Liked: Cleanliness, staff & service
Lobby und Empfang sehr schön. Zimmer und Bad sind sauber. Die Einrichtung im Zimmer entspricht inonesischem Standard.In der Nähe eine Mall zum Shoppen und Essen. Kann man gut zu Fuss erreichen.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Natsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物は少し古い印象でしたが、スタッフはみなさんとても親切で、快適に滞在することができました。 ホテルの目の前には遅くまで開いているカフェなどもあり、夜も多少遅い時間でも安心して出歩ける環境でした。
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located next to a mall. Room is spacious too
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Beside surabaya plaza. Breakfast however not much variety
Stayed 1 night in Aug 2019
Verified

6/10 Okay

daniel

Liked: Staff & service, room comfort

Can be improve

Good location pool off for 2 days poor food at restaurant for breakfast ( catering staff have liimited English) rooms need to be refurbished excellent service of front desk
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent stay

I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
Stayed 5 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Jackmond

Liked: Staff & service
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
Stayed 3 nights in Jul 2019
Verified

6/10 Okay

Hei Tung

Liked: Staff & service

Book if the price stay low

Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
Stayed 2 nights in Jun 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Satoshi

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

施設が古いがコスパは良い

ホテルの自体が古いので、快適さを求めるなら、他の新しいホテルを探した方が良い。スタッフは親切なスタッフで好感が持てる。昔はとても良いホテルだったと思う。コスパは良い。
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Erni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Bukan sperti hotel bintang 4

Tidak sesuai dgn kelasnya, hotel bintang 4 tpi tdk wangi, kamar luas tpi tmpat tdur kecil, kelebihannya cuma dkt dgn pusat kota dan mall dan jg ada bath up..slebihnya tdk sperti yg diharapkan..
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Mene käymään Indonesiassa

Hotelli on peruskorjauksen tarpeessa ja uima-allas oli poissa käytöstä putsauksen takia. Indonesia on ihana maa ja ihmiset ovat ystävällisiä!
Stayed 5 nights in Dec 2018