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Pan Pacific Suzhou

4.5 star property

Choose dates to view prices

Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe King | 2 bedrooms, down duvets, minibar, in-room safe
Café
Property amenity
Lobby

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Shantang Street
    ‪5 min drive‬
  • Suzhou Museum
    ‪6 min drive‬
  • Humble Administrator's Garden
    ‪6 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪34 min drive‬

Room options

View all photos for Premier Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Two Bedroom Executive Suite

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Premier King

Premier King | 2 bedrooms, down duvets, minibar, in-room safe

Premier King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View Twin

Premier View Twin | 2 bedrooms, down duvets, minibar, in-room safe

Premier View Twin

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms | 2 bedrooms, down duvets, minibar, in-room safe

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King | 2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony King

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | 2 bedrooms, down duvets, minibar, in-room safe

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | 2 bedrooms, down duvets, minibar, in-room safe

Deluxe Twin

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier King Grande

Premier King Grande | 2 bedrooms, down duvets, minibar, in-room safe

Premier King Grande

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • 36 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier View King

Premier View King | 2 bedrooms, down duvets, minibar, in-room safe

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room

Family King Room | 2 bedrooms, down duvets, minibar, in-room safe

Family King Room

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite | 2 bedrooms, down duvets, minibar, in-room safe

Family Suite

  • 64 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Suite

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Pagpda Suite

2 bedrooms, down duvets, minibar, in-room safe

Executive Pagpda Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier View King

2 bedrooms, down duvets, minibar, in-room safe

Premier View King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony King

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

2 bedrooms, down duvets, minibar, in-room safe

Family Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Two Bedroom Executive Suite

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Twin

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Twin

2 bedrooms, down duvets, minibar, in-room safe

Premier Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Two Bedrooms

2 bedrooms, down duvets, minibar, in-room safe

Family Two Bedrooms

  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room (2 beds)

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Room (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard 2-bed Room

2 bedrooms, down duvets, minibar, in-room safe

Standard 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier King

2 bedrooms, down duvets, minibar, in-room safe

Premier King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

2 bedrooms, down duvets, minibar, in-room safe

Family Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room (Double Bed)

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony Suite

2 bedrooms, down duvets, minibar, in-room safe

Premier Balcony Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Bedroom Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Triple Bedroom Executive Suite

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

View all photos for Executive Suite

2 bedrooms, down duvets, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for Deluxe King

2 bedrooms, down duvets, minibar, in-room safe

Deluxe King

  • Sleeps 2
  • 1 Queen Bed

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About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and fitness centre
This smoke-free hotel features 4 restaurants, an indoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a sauna, an outdoor tennis court and spa services.
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Pan Pacific Suzhou, you're just a quick walk from Panmen Scenic Area. Free WiFi in public areas, 4 restaurants and an indoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine with garden views at 萃英园全日餐厅, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
萃英园全日餐厅 – This poolside buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
海天楼中餐厅 – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 – This restaurant specialises in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 9:30 PM
  • Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 252 out of 415 reviews
Rating 8 - Good. 110 out of 415 reviews
Rating 6 - Okay. 37 out of 415 reviews
Rating 4 - Poor. 14 out of 415 reviews
Rating 2 - Terrible. 2 out of 415 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wang Da Ansley

Stayed 2 nights in Apr 2025

10/10 Excellent

S H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Hiu-Man

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.
Stayed 3 nights in Apr 2025

8/10 Good

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and services, serene atmosphere surrounded by the garden
Stayed 2 nights in Apr 2025

10/10 Excellent

Daiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good and convenient.
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.
Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town
Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Cleanliness
Hotel look old and not well maintains.

6/10 Okay

Verified traveller

Liked: Cleanliness
Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment
Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

Stayed 2 nights in Dec 2024

10/10 Excellent

Heow Sian

Travelled with family
Both front counter and cleaners are very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff, neat room and great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Siang Hwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall
Stayed 3 nights in Dec 2024

10/10 Excellent

Dayeon

Stayed 1 night in Nov 2024

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel infrastructure and surrounding is very photoworthy.
Stayed 2 nights in Nov 2024

8/10 Good

Hong Ngoc, Petaling Jaya

Stayed 2 nights in Oct 2024

8/10 Good

Derek Khoi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Gangmun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality with unbelievable location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Frances, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.
Stayed 3 nights in Oct 2024