2/10 Terrible
Karen Ann
Travelled with partner
18 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE WORST EXPERIENCE EVER. After traveling for three hours, we arrived only to discover that we had accidentally booked the wrong night. To our dismay, we were informed that there were no rooms available, and we would need to contact Expedia for assistance. This situation was incredibly stressful, especially since all communication with Expedia had to be done via text. In my frustration, I approached a staff member to inquire about the availability of another room. When I learned that there were indeed rooms available, I was relieved and asked if we could pay the extra fee to stay. However, the manager on duty, Grace Nygeun, was incredibly rude. She interrupted the staff member while they were addressing my concern and was dismissive of my situation. Despite acknowledgment that it was an honest mistake, she showed no sympathy and insisted demanded we pay full price, with no possibility of a refund. I have never encountered such unhelpfulness in a hotel, particularly during such a stressful time, as we had a very early checkout scheduled for 5:30 am the next morning. As a result, we ended up paying $425 to stay at an BUDGET HOTEL. I hope that your hotel will take this feedback seriously, as it has left a lasting impression. I would advise potential guests to consider alternatives, such as the Stamford, Crown Plaza or Ibis, which are in close proximity. Expedia were misinterpreted and I believe that is due to the disrespectful manager on charge at the time Grace
Karen Ann
Stayed 1 night in Aug 2025