Peppers The Hills Lodge

4.5 star property

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Room options

View all photos for Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony) | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room (Bath & Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, Multiple Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Lodge)

Suite (Lodge) | Premium bedding, pillow-top beds, in-room safe, desk

Suite (Lodge)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Peppers The Hills Lodge

Tudor hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and massage/treatment rooms.
Peppers The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and complimentary slippers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Peppers The Hills Lodge. During your stay, you're just a quick walk from Norwest Business Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to manicures and pedicures, facials or body treatments at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Steps from Norwest Business Park and 9 minutes on foot from Museums Discovery Centre
Peppers The Hills Lodge offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1938 square feet (180 square metres) and includes a conference centre. The luxury Peppers The Hills Lodge also features a terrace, a garden, and laundry facilities. Self parking is free.

This Tudor Sydney hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Nobles Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference centre (1,938 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Tudor architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 979 reviews
Rating 8 - Good. 253 out of 979 reviews
Rating 6 - Okay. 59 out of 979 reviews
Rating 4 - Poor. 7 out of 979 reviews
Rating 2 - Terrible. 10 out of 979 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

KIMBERLEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place. Great big carpark. My room was clean and very spacious. I was also very happy with the price of the stay. We only stayed one night as were were just passing through but i would be happy to stay again. The lodge was in a suprisingly location but it was nice and close to shopping complexes and lots of food options. 24hr reception. We had no problems.
Stayed 1 night in Sep 2025

6/10 Okay

Luke

Travelled with family
Disliked: Staff & service

Average stay

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money
Stayed 1 night in Sep 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In a nice place. well maintained.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Easy check in. Pleasent staff, under cover free parking, quiet room, comfy bed and pillows.
Stayed 1 night in Sep 2025

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, soft beds, staff, food and parking excellent. Would stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property ranks way higher than most of the hotels we stayed in on our recent overseas trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Steaven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the stay

It was great as always, staff are friendly and helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and lovely place to stay highly recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was made very enjoyable by friendly staff and excellent facilities. I would not hesitate to stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
No wi fi which was very disappointing
Stayed 1 night in Sep 2025

10/10 Excellent

Kerrie

Stayed 2 nights in Aug 2025

10/10 Excellent

mark

Stayed 1 night in Aug 2025

8/10 Good

Michelle

Travelled with partner
We always enjoy our stay at the Hills Lodge as the rooms are very well appointed, the staff are friendly and the surrounding gardens are well maintained. The position on a main road is the only downside
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable and the rooms were clean and spacious
Stayed 1 night in Aug 2025

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it very much
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Stayed 2 nights in Jul 2025

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable rooms and enjoyable breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not have a spa as advertised
Stayed 1 night in Aug 2025

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all extremely friendly and efficient. From the moment I checked in until I checked out, all staff I encountered were happy and obliging. The rooms are very clean and comfortable but I would have liked a bit more lighting as I found the room a bit dark. Apart from that, couldn't fault the property. Will definitely stay again in the future, thoroughly enjoyed my stay.
Stayed 3 nights in Jul 2025

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was unhappy that they did not transfer a breakfast that I had paid for to the additional day stay. Receptionist very unhelpful.
Stayed 1 night in Jul 2025

6/10 Okay

Martin

Stayed 5 nights in Jul 2025