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Peppers The Hills Lodge

4.5 star property

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Photo gallery for Peppers The Hills Lodge

Outdoor banquet area
Garden view
Exterior
Banquet hall
Front of property – evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking included
  • Breakfast available
  • Room service

Explore the area

View in a map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
  • Place, Norwest Business Park
    ‪2 min walk‬
  • Place, Hillsong Church
    ‪16 min walk‬
  • Place, Norwest Private Hospital
    ‪3 min drive‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony) | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room (Bath & Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 Queen Bed

9.8 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, Multiple Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Lodge)

Suite (Lodge) | Premium bedding, pillow-top beds, in-room safe, desk

Suite (Lodge)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Peppers The Hills Lodge

Tudor hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and massage/treatment rooms.
Peppers The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and complimentary slippers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Peppers The Hills Lodge. During your stay, you're just a quick walk from Norwest Business Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to deep-tissue massages, body scrubs or facials at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Steps from Norwest Business Park and 9 minutes on foot from Museums Discovery Centre
Peppers The Hills Lodge offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1938 square feet (180 square metres) and includes a conference centre. The luxury Peppers The Hills Lodge also features a terrace, a garden, and laundry facilities. Self parking is free.

This Tudor Sydney hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Nobles Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference centre (1,938 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Tudor architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 968 reviews
Rating 8 - Good. 250 out of 968 reviews
Rating 6 - Okay. 59 out of 968 reviews
Rating 4 - Poor. 7 out of 968 reviews
Rating 2 - Terrible. 10 out of 968 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable rooms and enjoyable breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not have a spa as advertised
Stayed 1 night in Aug 2025

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all extremely friendly and efficient. From the moment I checked in until I checked out, all staff I encountered were happy and obliging. The rooms are very clean and comfortable but I would have liked a bit more lighting as I found the room a bit dark. Apart from that, couldn't fault the property. Will definitely stay again in the future, thoroughly enjoyed my stay.
Stayed 3 nights in Jul 2025

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was unhappy that they did not transfer a breakfast that I had paid for to the additional day stay. Receptionist very unhelpful.
Stayed 1 night in Jul 2025

6/10 Okay

Martin

Stayed 5 nights in Jul 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and staff
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and had some lovely food in the restaurant and a great night's sleep. Great value for the price we paid. Regretted not going for the breakfast buffet for $25
Stayed 1 night in Jul 2025

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All around a lovely place, but there's a few things you can improve. We arrive at the hotel after 9pm from a conference and couldn't order room service, since the restaurant close early, maybe something you should consider. Also was not lights around the property at the entrance to our room and we are on our seventies and wasn't that save for us, and due to my mobility was closer for us to go through the back as it was few steps to the room, but we love the place and planning to go back, will be good to see improvements on our return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Farris, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice country club feel and a high quality breakfast that you pay for.
Stayed 3 nights in Feb 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable with specious rooms. Breakfast was delicious and plenty of parking
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a lovely stay. Friendly helpful staff, lovely linen, comfortable.
Stayed 4 nights in May 2025

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Disappointed

Thermostat not working in room, no breakfast menu in room to order overnight, 2 single beds pushed together rather than king mattress. Room service dinner was delicious.
Stayed 1 night in May 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean modern facilities with a lovely Tudor style architecture. well located, easy to find and lovely gardens. Rooms modern. But would love a king-sized bed
Stayed 1 night in May 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and quiet spot. Absolutely comfortable beds! Spacious room, too. Couldn’t fault the place on presentation. Enjoyed excellent sleep.
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Apr 2025

10/10 Excellent

Brett, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only reason I rated average overall instead of good was because I was disappointed with the television - it was not a smart tv connected to the internet meaning I could not use any streaming services. My wife and I were looking forward to streaming a movie and instead were reliant on free to air television with not so great reception. I was a bit surprised that this establishment was a bit behind the times in this regard.
Stayed 1 night in Apr 2025

10/10 Excellent

John Kwabena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always find the property well maintained Staff are helpful and friendly Rooms are lovely and plenty of space clean and tidy. Thankyou
Stayed 3 nights in Mar 2025