Shangri-La Sydney

5.0 star property

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Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Premier Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout curtains
2 restaurants, breakfast served
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪14 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Darling Harbour 1 King

9.2 out of 10
Wonderful
(116 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

9.0 out of 10
Wonderful
(29 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(117 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 1 King

9.0 out of 10
Wonderful
(58 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour 2 Twins

9.4 out of 10
Exceptional
(28 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(88 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

9.6 out of 10
Exceptional
(18 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(44 reviews)
  • 45 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

9.2 out of 10
Wonderful
(31 reviews)
  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 45 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

7.8 out of 10
Good
(6 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Suite, Club lounge access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club lounge access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club lounge access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 83 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Club Darling Harbour Room

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Darling Harbour King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Darling Harbour Twin Room

  • Sleeps 2

Deluxe Opera House City View King Room

  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour King Room

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

The Rocks Suite

  • Sleeps 2

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Digital televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Shangri-La Sydney. During your stay, you're just a quick walk from Circular Quay. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a meal at the buffet restaurant or drinks at the cocktail bar
  • Buffet breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, body treatments or detox wraps at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness, overall comfort, comfy beds and spaciousness
  • Steps from The Big Dig Archaeology Education Centre and 5 minutes on foot from Museum of Contemporary Art
Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee.

This Sydney hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Altitude Restaurant – This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 – On-site cocktail bar. Open daily.
Café Mix Restaurant – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from December 25 2025 to December 25 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults and AUD 25 to 25 for children
  • Valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1767 out of 2479 reviews
Rating 8 - Good. 409 out of 2479 reviews
Rating 6 - Okay. 169 out of 2479 reviews
Rating 4 - Poor. 77 out of 2479 reviews
Rating 2 - Terrible. 57 out of 2479 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully clean, staff ere incredibly attentive, friendly and a real highlight
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was immaculate, staff friendly and efficient. Was offered a complimentary upgrade at check-in which was very welcome indeed!
Stayed 1 night in Oct 2025

8/10 Good

Shannon

Travelled with family, Business traveller
Disliked: Staff & service
Breakfast was lovely but more atrention needs to be given to keeping the dining area clean at all times. Room service need a kick in the butt. Twice i had to ring down to get my room serviced, once at 5pm. Pool was chilly the whole time we were there.
Stayed 6 nights in Oct 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Young sam

Disliked: Staff & service, property conditions & facilities
Bathroom was not clean well
Stayed 2 nights in Oct 2025

8/10 Good

Kami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was lovely but breakfast let it down. The hostess was rude and took us to the table and didn’t say anything. Another hostess showed a couple after us to a table and explained the breakfast Breakfast area was also untidy
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful when there was an issue with the room Hotel as a whole is very nice, room is great, bed is incredibly comfortable
Stayed 3 nights in Oct 2025

10/10 Excellent

Leonard Eric

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 1 night in Oct 2025

8/10 Good

Konatsu

Stayed 1 night in Oct 2025

8/10 Good

Zulzaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Haresh, Mawson Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

4/10 Poor

Mohammad Essa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not wat i accept it
Stayed 3 nights in Oct 2025

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service. Room ready for remotely working. Hope next time I can stay longer and enjoy all what Shangrila has to offer
Stayed 1 night in Oct 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Yong Ping

Stayed 3 nights in Oct 2025

10/10 Excellent

Lyn, Trinity Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre cruise overnight stay close to the cruise terminal. Fabulous stay in a Horizon Room with a wonderful harbour view. The Horizon Lounge breakfast options were also outstanding. Staff were very professional and friendly. Recommend highly.
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities
Sensational
Stayed 1 night in Oct 2025

10/10 Excellent

Hartono

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

HARRY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing place to stay! When we arrived, we were greeted by Jake at front desk and his service was 10/10 - what a legend! The rooms are MASSIVE - clean, quiet and the views are amazing. This place is great!!!….. the only reason I’m not giving it 5-stars is because: 1. They randomly called the room at 5pm to “check on our stay” and woke us up. (Literally booked the trip to get more sleep due to a crying baby back home - so they ruined the experience) 2. It was my wife’s birthday - they promised us a cake, and then delivered nothing. (I don’t care about the cake, it’s just the fact that they set and expectation and didn’t meet it). I’d definitely come back, it was awesome. But just those little things killed out experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This property was excellent. Would definitely stay again.
Stayed 3 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Steps to and from the property when walking.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paul

Stayed 3 nights in Oct 2025

10/10 Excellent

Kerry

Stayed 1 night in Oct 2025