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The Gran Resort Elegante Shirahama

3.0 star property

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Photo gallery for The Gran Resort Elegante Shirahama

Exterior
Fitness facility
Hot springs
Japanese Style Bed Room, Non Smoking | Free WiFi, bed sheets
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

View in a map
1813-8 Nishimuro-gun, Shirahama, Wakayama Prefecture, 649-2211
  • Place, Shirahama Onsen
    ‪1 min walk‬
  • Place, Shirahama Undersea Observation Tower
    ‪1 min walk‬
  • Place, Shirahama Beach
    ‪13 min walk‬
  • Airport, Shirahama (SHM-Nanki - Shirahama)
    ‪6 min drive‬

Room options

View all photos for Japanese Style Room, Smoking

Free WiFi, bed sheets

Japanese Style Room, Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Japanese Western Style Room, Non Smoking

Japanese Western Style Room, Non Smoking | Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese Style Bed Room, Non Smoking

Japanese Style Bed Room, Non Smoking | Free WiFi, bed sheets

Japanese Style Bed Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

Japanese Western Style Room, Smoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Japanese Style Room, Non Smoking

  • Sleeps 5
  • 5 Single Futons

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The price is €110
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Nanki-Shirahama Marriott Hotel

About this property

The Gran Resort Elegante Shirahama

Hotel in Shirahama with sauna and seasonal outdoor pool
Along with a bar/lounge, this hotel has a sauna and a microwave in a common area. Self parking is free. Other amenities include a seasonal outdoor pool, dry cleaning and free newspapers. Housekeeping is available on request.
The Gran Resort Elegante Shirahama offers 60 air-conditioned accommodations with complimentary slippers and free toiletries. 50-cm flat-screen televisions come with satellite channels.

Bathrooms include bidets and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 6:00 AM and 11:00 PM.
During your stay at The Gran Resort Elegante Shirahama, you're just a quick walk from Shirahama Onsen. Free self-parking, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • On-site recreation includes hot springs and a sauna
  • Steps from Shirahama Onsen and Shirahama Undersea Observation Tower
The Gran Resort Elegante Shirahama offers its guests hot springs, a sauna, and a seasonal outdoor pool. You can enjoy a drink at the bar/lounge. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at The Gran Resort Elegante Shirahama. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Shirahama hotel.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • A bar/lounge

Things to do

  • Hot spring
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Spa

  • Hot spring
  • Hot springs open from 6:00 AM - 11:00 PM
  • Hot springs water temperature - 41 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-cm flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 10:00 AM) and Monday - Sunday (4:00 PM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Sunday: 7:30 AM - 10:00 AM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 和歌山県指令田保衛第21
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 6:00 AM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

The Gran Resort Shirahama
The Gran Elegante Shirahama
The Gran Resort Elegante Shirahama Hotel
The Gran Resort Elegante Shirahama Shirahama
The Gran Resort Elegante Shirahama Hotel Shirahama

The Gran Resort Elegante Shirahama Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 157 reviews
Rating 8 - Good. 61 out of 157 reviews
Rating 6 - Okay. 24 out of 157 reviews
Rating 4 - Poor. 1 out of 157 reviews
Rating 2 - Terrible. 2 out of 157 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Aug 2025

6/10 Okay

Natalie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was really displeased with this hotel overall. It looks much nicer in photos than it actually is. It is also not properly described in Expedia. I booked a Japanese Bedroom because it looked very pretty. I discovered that the room did not have a shower. On the Expedia info site there is clearly an icon for shower and it says bathroom. This was a huge problem and the staff was not willing to help at first. They also told me there was an additional fee to use the pool and it could only be used from 9am to 12pm! This was not mentioned anywhere on the Expedia booking page. I was very upset but the pool did not look nice. There are public showers in the Onsen but they require you to be naked in public which is not something I can or will do. Finally after we had already checked in unpacked in our room, a staff member told me they had a room with a shower become avaliable. He did not offer to help move my bags or anything so I got a cart, repacked my bags, and moved from the 10th floor to the 4th floor. The room was old, grungy, and there was obvious water damage and a foul smell in the bathroom. But at that point I was not going to complain. We were only there two nights so I decided to deal with the room. There was a balcony with a fantasitic view of the beach but no chairs. The breakfast was good. A few of the people working the desk were very kind, one arranged a taxi for me. Hotel is a long uphill walk from beach but there is a bus stop close. Not many restaurants close.
The pool which I was not permitted to use. Didn't look well maintained
There was a smell wafting up from the bay. Otherwise a nice view
Stayed 2 nights in Aug 2025

6/10 Okay

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room smelled like cigarette, likely because it's just above the smoking floor. They were eventually able to move us to a higher floor which didn't have the same problem
Stayed 1 night in Jul 2025

10/10 Excellent

Chun Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Akemi

Stayed 3 nights in Jan 2024

2/10 Terrible

Masazumi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very very bad service

There are no place to eat in the hotel also no restaurant in walking distance. Service was very poor. I have to call taxi myself. they dont call taxi for you. Hotel.com should take off this hotel from list. Hoitel itself are nice and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

SUET YAN

Stayed 1 night in Sep 2023

4/10 Poor

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Great views but depressing

There are onky 2 good things about this hotel, thr view, and that it's located opposite a good resort where we spent our time. The hotel felt vacant and while thr lobby was moderately impressive our room was dated with damaged fixures and had clearly been used by a smoker before us despite being assured it was non smoking. When we told the hotel staff they offered us a deoderizing spray and nothing more. The beds were hard and uncomfortable. We had a lovely balcony but no chairs to sit on. Asking abiut breakfast they told us that no spaces were available despite the hotel appearing absolutely vacant. Perhaps thr most insulting was asking to use the pool to be told it would cost approx 10 USD for an area that was substandard and no cover from thr sun. Ultimately very disappointing and not worthy of its rating
Stayed 3 nights in Aug 2023

8/10 Good

Finbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic experience and price and I recommend. Only caveat: A bit of a tiring walk up the hill each time from the beach or hot spring.
Stayed 3 nights in Aug 2023

8/10 Good

Renato

Travelled with partner
Liked: Amenities, property conditions & facilities
Large and comfortable room, but we were not allowed to control the air conditioner.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel with great onsen n breakfast

Wonderful stay. It wasn’t crowded when we stayed so it was quiet and peaceful. Great service. The breakfast buffet has sufficient variety and were delicious. The onsen is big with 3-4 pools including one outdoors. The quad room with 2 beds and 2 futons was a comfortable size. U You get to choose your own Yukata and drinks from the lobby.
Breakfast buffet
Stayed 1 night in Dec 2022

10/10 Excellent

Francesco, Sarconi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience in this hotel. Stunning landscape from balcony and tasty Breakfast. Only a little rigid on internal procedure (ex breakfast slot and flexibility on it if you must depart earlier but experience it was excellent.
Stayed 5 nights in Aug 2025

8/10 Good

HIROKO

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
スタッフの対応やお風呂は最高でしたが、プールにゴキブリが浮いていたのはがっかり😔 プールをもっと清潔にしてくれたら毎年利用したい。
Stayed 1 night in Aug 2025

8/10 Good

マキコ

Travelled with family
Disliked: Amenities
受付や従業員が外国人が多いと口コミにあり事前に把握してたので全く抵抗ありませんでした。 プールは古いし小さいし別料金なので利用しませんでした。 朝食がとても美味しかったです。お盆期間なのにお得に泊まれたし満足です。
Stayed 1 night in Aug 2025

8/10 Good

ナオミチ

Stayed 1 night in Aug 2025

6/10 Okay

サオリ

プールは追加料金かかります というか、会員制のホテルなので プールも遊ぶ感じのプールじゃないみたいです カラオケは一部屋だけあり、空いていたら借りれる感じです(別料金) フロントスタッフは外国人の方がほとんどですが 日本語も対応も丁寧でした
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
有露台,景觀靚 設施比較舊,但是可以使用 大浴池有幾個池,不錯 最後一日走時遇到海嘯警告,职員俾左两個電話叫自己打電話去明光巴士同的士公司,對於語言不通的,冇咩用。又冇房可以續住,最後book左另一間酒店,拖住行李步行過去,便利店冇開, 冇食物,又餓又攰。
Stayed 2 nights in Jul 2025

6/10 Okay

Hannah

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

??

Liked: Staff & service, property conditions & facilities
スタッフの方も親切で、すごく対応も良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

Fumiyo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
朝食ビッフェは海を眺めながらとても優雅なひと時で、大浴場も綺麗ですし日常から離れてゆっくりとした時間を満喫できました！ 　ありがとうございました😊
Stayed 1 night in Jun 2025

8/10 Good

KAORI

Liked: Staff & service, property conditions & facilities
温泉がとても良かったです
広くてゆっくりできました
Stayed 1 night in Jun 2025

10/10 Excellent

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋すごくキレイで、ベランダからの景色もすごく良かったです。お風呂もサウナや露天風呂大変満足でした。子供も大喜びでした。
Stayed 1 night in May 2025

6/10 Okay

ゆきえ

Liked: Staff & service
フロントの方が二人とも日本人ではなかったので、チェックイン時漢字が読めないらしく、なかなか確認がとれなかった。 大浴場使用時、スリッパの置き方の工夫がなく、他人のスリッパを履いてしまう人が散見され、自分のが無くなっていた。清潔感がないのでNo.付きのクリップ等で表示できるようにすると良いと思う。 朝食のバイキングは良かった。
Stayed 1 night in Apr 2025

10/10 Excellent

まりこ

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
白良浜に歩いてすぐに行ける立地で、部屋からの眺めも良好。海が見えます。大浴場もいくつか風呂の種類があって良かったです。朝ごはんは和歌山の食べ物が色々あって大満足でした。
Stayed 2 nights in Mar 2025