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Buckatree Hall Hotel

3.5 star property

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Photo gallery for Buckatree Hall Hotel

Restaurant
Exterior
Superior Twin Room | Premium bedding, in-room safe, desk, iron/ironing board
Point of interest
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
The Wrekin, Telford, England, TF6 5AL
  • Place, The Wrekin
    ‪29 min walk‬
  • Place, Telford Shopping Centre
    ‪6 min drive‬
  • Place, The International Centre
    ‪7 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, iron/ironing board

Superior Double Room

7.4 out of 10
Good
(6 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Premier Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Double Room, 1 Double Bed (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

Family Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Standard Twin Room, 2 Single Beds (Scenic View)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, iron/ironing board

Standard Double Room

7.0 out of 10
Good
(21 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Buckatree Hall Hotel

Hotel in Telford with 24-hour front desk and bar/lounge
Along with a bar/lounge, this hotel has WiFi in public areas and a business centre. Other amenities include conference space, concierge services and dry cleaning.
Buckatree Hall Hotel offers 62 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 36-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Buckatree Hall Hotel, you'll be within walking distance of Sunnycroft. A bar, a business centre and dry cleaning service are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • WiFi and wired Internet in some public areas for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Sunnycroft and a few minutes from New Bucks Head Stadium
  • Dogs welcome for a fee (restrictions apply)
WiFi and wired Internet are available in public spaces for a fee. A business centre and 6 meeting rooms are available. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Buckatree Hall Hotel. The hotel can provide concierge services and wedding services.

Smoking is allowed in designated areas at this 3.5-star Telford hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 581 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 36-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

OYO Buckatree Hall Hotel
Buckatree Hall Hotel Hotel
Buckatree Hall Hotel Telford
Buckatree Hall Hotel Hotel Telford

Buckatree Hall Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 260 out of 745 reviews
Rating 8 - Good. 261 out of 745 reviews
Rating 6 - Okay. 125 out of 745 reviews
Rating 4 - Poor. 57 out of 745 reviews
Rating 2 - Terrible. 42 out of 745 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

IAN

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Overnight stay

The hotel is very tired and has been neglected during the last year. Our twin room was clean and everything was okay. They do not provide meals, just a continental breakfast at £6-50. Alright for one night at the price, but probably wouldn't stay again.
Stayed 1 night in Aug 2025

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking

The hotel is shocking, unclean, messy, unexpected added costs, not the be stayed at again!
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Needs serious refurbishment

The first impression was good: seemed like a decent hotel, the room size was good, had a balcony that was facing the pond. Also, hood location for hikers. However, when had a closer look, we realised that this hotel needed a serious refurbishment: a light didn’t work, a face mirror was missing, the carpets and curtains should get an upgrade. Also, they gave us one bottle of shower gal and one bottle of shampoo for two adults and one child. However, we could go to the reception to ask for replenishment. Basically, the hotel has a potential to do well, but it seems that the management would rather spending minimal amount of money possible to ensure the basic function worked. I would be surprised if this hotel will last in the long run if this practice continues.
Stayed 2 nights in Jul 2025

8/10 Good

julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Josephine

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the Night Manager trying to enter my room with his pass key at 1:45am on Sunday morning!!! This spooked me and spoilt my trip, resulting in a nasty case of delayed shock, including migraine and vomiting. Fortunately before retiring I had taken the precaution of barricading the door with my musical instruments, overnight bags and a very noisy security device, which alerted me to the intruder. I phoned the police at that time, who are very interested in this individual.
Stayed 2 nights in Aug 2025

6/10 Okay

Jouline

Liked: Cleanliness, staff & service
Very relaxing atmosphere. Quiet and refreshing
Stayed 2 nights in Jul 2025

6/10 Okay

Dwayne

Disliked: Cleanliness, property conditions & facilities
It is nothing special. Needs some investment and modernising.
Stayed 1 night in Jul 2025

8/10 Good

daniel

Stayed 10 nights in Jul 2025

6/10 Okay

Caryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
In spite of several requests, we had no glasses for water or tooth cleaning and only one hand towel between us. Needs complete overhaul as everything looks tired(carpets stained, bedside lampshades and lamps non matching, bath stained etc). Breakfast ok but water for tea luke warm.. Bedroom cramped.
Stayed 1 night in Jul 2025

6/10 Okay

Stuart

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

JULIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid, council closed kitchen down.

Poor condition, very rundown. Restaurant not operating as council have closed kitchen down, receptionist had no idea when it might reopen. The bar is ‘open’ but they have no stock, only water, ice and wine. Breakfast was packets of cereals. Room had very few amenities. Nice views though. Avoid this hotel. Although weirdly it looked to be full capacity with foreign visitors.
Stayed 1 night in Jul 2025

4/10 Poor

Barry

booked two day break , shocked to find out no food , and bar only serve wine . this hotel are still showing food menu on line now . this spoiled the whole point of having a break at this hotel. we’ve have been in hotels all over the world , this the only one we couldn’t get a meal , i think this is false advertising . very disappointing
Stayed 2 nights in Jul 2025

10/10 Excellent

Abdullah

Stayed 1 night in Jul 2025

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
hotel caters for all, but some do not respect others drunken / load meeting throughout the night, i think the hotel is part of the immigrant hotel structure
Stayed 1 night in Jul 2025

8/10 Good

Kenroy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Russell

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is very tired with no hot food and no beer in the bar . room was dated and not very clean balcony looked like it needed a good cleaning Overall a very disappointing stay Shame as it could be a really nice hotel with a bit of care and attention. On a plus staff we’re all nice and friendly. Sadly would not book again and definitely not recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

CAROL

Buckatree

Stayed 1 night in Jul 2025

6/10 Okay

Richard

Disliked: Property conditions & facilities
Not a lot t like, No bar, no restaurant a1960 hotel that needs updating.
Stayed 1 night in Jul 2025

6/10 Okay

Claire

Liked: Room comfort
Disliked: Property conditions & facilities

Lacking basic amenities

We had 3 pillows in total for the 2 of us and these were flat as pancakes. No soap provided in bathroom. No hairdryer. Very run down and tired looking hotel
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Business traveller
Dated, hall way & staircase worn & smelly
Stayed 1 night in Jun 2025

2/10 Terrible

Monique

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property should not be open until it is ready and bought up to standards shown in the pictures or the pictures changed. A lot of the rooms are locked off due to their condition, so feels empty and unsafe. The room was dirty, and not cleaned properly, dirty socks found, the phone didn’t work, the furniture is falling apart, the beds are dirty and heavily soiled, the doors don’t lock properly, the lift is out of order to all 3 floors, and the staff don’t care, they even try to debit your payment card before you check in despite picking the pay at property option. I checked out immediately.
Soiled bed
Damp patches
Broken furniture
Bad repairs
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad at all

Room did not have air conditioning and bearing this in mind there was no fan to cool the room, otherwise everything ok
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most dirtiest and disgusting hotel ever

This is the most terrible and disgusting hotel I’ve ever been to and I thank God I never slept there for even for a minute with my family after booking for 3 nights.The lift in there is not working so imagine if your bags are heavy you will have to carry them by yourself by using stairs to your room, bird poo everywhere, spider webs everywhere, mouldy bathrooms, No proper ventilation, Stuffy rooms, no air condition and they cannot provide a basic fan in this hot weather, if you need air you have to open the balcony door so imagine the amount of flies that will come in and I’m sure they will not provide heaters during winter. Due to the condition of the place hotel.com and Buckatree have put this dodgy policy in the booking which is “no refund after paying for the booking”. They’ve posted nice pictures just to deceive people in booking the place and this is a scam, hotel.com is aware of the condition of the place and they a part of this. “Imagine paying for an expensive shoe online and being delivered a slipper”that is what you get when you book Buckatree. I saw people check in and check out right after seeing the rooms so imagine the number of people they’ve deceived in paying up and not getting a refund.I requested for a refund but hotel.com and buckatree refused to give me back my money and they both kept lying and tossing me around. I will not advise anyone to waste a Penny in booking this place and this hotel does not deserve even a 1 star 😡
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This hotel has a lot of potential and is in a lovely setting. My suspicion is the owners are new and haven't the money to invest or are the old owners still trying to sell the hotel without pouring more money in. We got what we paid for (which wasn't very much) but a bed and a clean bathroom. Breakfast was additional and we didn't partake. This hotel could be lovely and I hope someone can give it the love it deserves but don't go hear expecting any luxuries.
Stayed 1 night in Jun 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photos used on all booking websites are lies... Gone are the pristine manicured lawns, relaxed with a foot high wild meadow. The flower beds now filled with dead plants, weeds, and discarded beer bottles and cans. The lake that looks so tranquil and ornate is overgrown and untended. Balcony furniture covered in bird muck and unusable. The building itself is rundown and in need of some serious maintenance. The lift hasn't worked for months for a start. We were lucky and got a relatively clean room, but others we spoke to told of black mould in the bathroom, broken light fittings, damp beds, peeling wallpaper and broken furniture. There was even a report of bed bugs being seen. Needless to say both we and another couple checked in and out again within hours of arrival. This place is so bad we renamed it the Bucket of Fleas!
Stayed 2 nights in Jun 2025