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Telford Madeley Court

3.0 star property

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Photo gallery for Telford Madeley Court

Property entrance
Lobby
Interior detail
Garden
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Castlefields Way, Madeley, Shropshire, Telford, England, TF7 5DW
  • Place, Telford Snowboard and Ski Centre
    ‪1 min walk‬
  • Place, Ironbridge Gorge
    ‪2 min drive‬
  • Place, Telford Town Park
    ‪6 min drive‬

Room options

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Reception
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  • Breakfast included
  • Pet-friendly
  • Parking included
  • Bar
4.4 out of 5, Excellent, 1,000 reviews
The price is €81
includes taxes & fees
21 Jun - 22 Jun
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About this property

Telford Madeley Court

A restaurant, a bar/lounge and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Telford Madeley Court offers 49 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the room service at Telford Madeley Court. During your stay, you'll be within walking distance of Abraham Darby Leisure Centre. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Steps from Telford Snowboard and Ski Centre and a 3-minute drive from Abraham Darby Leisure Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3455 square feet (321 square metres) and includes conference space. The business-friendly Telford Madeley Court also features a terrace, a garden, and a picnic area. Self parking is free.

This 3-star Telford hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Telford Madeley Court has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 13.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • PRIORY RESTAURANT

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,455 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1600
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 12:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 30 August and 31 December.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 13.95 for adults and from GBP 7.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Telford
Hotel Telford
Madeley Court Hotel Telford
Mercure Madeley Court
Mercure Madeley Court Hotel
Mercure Madeley Court Hotel Telford
Mercure Madeley Court Telford
Mercure Telford Madeley Court
Mercure Telford Madeley Court Hotel
Telford Mercure
Telford Madeley Court Hotel
Telford Madeley Court Telford
Telford Madeley Court Hotel Telford
Mercure Telford Madeley Court Hotel

Telford Madeley Court Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 352 reviews
Rating 8 - Good. 145 out of 352 reviews
Rating 6 - Okay. 61 out of 352 reviews
Rating 4 - Poor. 49 out of 352 reviews
Rating 2 - Terrible. 15 out of 352 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort

Appalling room

We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room Never ever stayed anywhere so bad
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, staff very professional made us welcome
Stayed 1 night in Aug 2021
Verified

8/10 Good

florence

Liked: Cleanliness
Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing... Buffet ok but not Amazing...
Stayed 5 nights in Aug 2021
Verified

4/10 Poor

Justin

Disliked: Cleanliness, staff & service
At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly. Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast
Stayed 2 nights in Aug 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very tired hotel

Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning.
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Have stayed here a few times now, rooms are always clean and comfortable.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired and low star rating hotel

Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!!
No excuse leaving a chair in this state in the room!!
Dirty and rusty
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room was poor the shower was held together with duct tape Mould around the tiles We came for a nights stay for a family gathering in the area Thank goodness we only had to stay one night The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all I would not recommend this hotel and I certainly would never book again
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing for the price

My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three). The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building. Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay Clean plenty if room breakfast lovely Evening meal not so nice Frozen fish and chips Staff friendly and helpful Would stay again
Stayed 1 night in Jun 2021
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madeley Court Hotel

Excellent hotel, really good value for money. Loved the setting and the fact it is an old priory with much of the original building and artefacts still intact .
Stayed 1 night in Jun 2021
Verified

8/10 Good

Simone

Liked: Cleanliness, staff & service, room comfort
It is a beautiful building in a beautiful setting. The staff were great, the dinner excellent. Nothing was a problem. The only comment I would make, is that the company need to invest in the driveway. There are drops on either side of the narrow tarmac strip, which itself has several pot holes. One day someone will break a spring, and it will cost the hotel money!
Stayed 1 night in May 2021
Verified

6/10 Okay

Cynthia

Liked: Cleanliness

So wanted it to be great but sadly disappointing!

This hotel could be so fabulous. This is our second stay as its the most convenient to family living close by. After our first stay we said we'd never stay there again as we had a list of complaints. I spent a good hour going over these with a very lovely acting manager who promised to pass them on but never heard a word from anyone. Decided to give it another go thinking we may have just been unlucky. 1 towel on arrival so had to request more. Hairdryer literally blew up - flames/smoke - (presumably not PAT tested) so had to request a new one. Duvet about 30cm too small for the cover. Said it provided breakfast but this turned out to be a brown paper bag full of sachets/cartons etc. No explanation why restaurant was closed for breakfast when it was open later in the day. Damp smell in hallway. The whole place needs some tlc, some scented diffusers, some general maintenance and paint here and there to make it better. Staff need training in customer service as so half hearted. Mercure Management really need to visit as have stayed at several Mercure Hotels and this one is letting down the company name.
Stayed 2 nights in May 2021
Verified

8/10 Good

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peacful place to stay ...rooms are comfy and clean ....needed extra towels which were bought to our room ....i would stay again
Stayed 1 night in May 2021
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graham was there to cater for all our needs, very polite and friendly.
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and building warm rooms but the whole place needs money to upgrade
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Lovely Grounds and building

Although the location and the staff are lovely, room 36 was very disappointing. We smelled humidity from the corridor, and we felt and smelled it in the room. Moreover the mattress was either very just uncomfortable or very old. Other than these issues, dinner and the rest of the hotel and grounds were lovely.
Stayed 1 night in Sep 2020
Verified

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

We had 3 rooms in total one wasn’t cleaned, bin full toilet not flushed. Rooms very dated furniture tired or broken. The young receptionist guy was friendly but other staff miserable. Breakfast was cold. Table in bar broken.
Stayed 2 nights in Sep 2020
Verified

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dissappointing and Dilapidated

Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least.
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given.
Stayed 3 nights in Aug 2020