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Hotel El Refugio

3.5 star property

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Photo gallery for Hotel El Refugio

Interior
Restaurant
Junior Studio Suite, Multiple Beds | Iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
Revolucion #4 Apizaco Texmelucan KM 23.3, La Trinidad Chimalpa, Totolac, Tlaxcala, TLAX, 90166
  • Place, Xicotencatl National Park
    ‪1 min walk‬
  • Place, Centro de Convenciones de Tlaxcala
    ‪7 min walk‬
  • Place, Xicotencatl Theater
    ‪2 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Iron/ironing board, free WiFi, bed sheets

Family Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Multiple Beds

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Studio Suite, Bathtub

Family Studio Suite, Bathtub | Iron/ironing board, free WiFi, bed sheets

Family Studio Suite, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, Multiple Beds

Junior Studio Suite, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Junior Studio Suite, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Studio Suite, Bathtub

Standard Studio Suite, Bathtub | Iron/ironing board, free WiFi, bed sheets

Standard Studio Suite, Bathtub

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel El Refugio

Hotel in Tlaxcala with 24-hour front desk and coffee shop/cafe
This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a microwave in a common area and a fridge in a common area.
Hotel El Refugio offers 20 accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

During your stay at Hotel El Refugio, you're just a quick walk from Xicotencatl National Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Xicotencatl National Park and Centro de Convenciones de Tlaxcala
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel El Refugio. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tlaxcala hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 12:30 PM.
Hotel El Refugio has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 12:30 PM for a fee: MXN 100 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Fan
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 100 for adults and from MXN 80 for children
  • Pet fee: MXN 150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel El Refugio Hotel
Hotel El Refugio Tlaxcala
Hotel El Refugio Hotel Tlaxcala

Reviews

Hotel El Refugio Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 5 out of 14 reviews
Rating 8 - Good. 3 out of 14 reviews
Rating 6 - Okay. 3 out of 14 reviews
Rating 4 - Poor. 2 out of 14 reviews
Rating 2 - Terrible. 1 out of 14 reviews

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort

Great view. Safe. Convenient.

Great view. Felt very safe. Very convenient location …. A few minutes walk to amazing bakery, street tacos, groceries, etc. overall excellent value for money.
Stayed 1 night in Feb 2022

4/10 Poor

cruz jair

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

XAVIER

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El peor hotel en el que me he quedado en mucho tiempo. No respwetaron el pago hecho por la plataforma por lo que me lo cobraron doble. La habitación no tiene agua caliente, no dan nisiquiera un jabon para baño en el lavabo, no hay ni una botella de agua, y el estacionamiento solo caben 5 vehoculos, tarde mas de 30 minutos para poder sacar mi camioneta porque no movian los vehiculos que estorbaban.
Stayed 1 night in Nov 2023

6/10 Okay

Aurelio

Travelled with family
Liked: Staff & service, room comfort
La limpieza no es muy buena, el desayuno muy limitado, la cabaña muy bonita, pero le faltan algunas cosas al baño.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Limpia y tiene excelente servicio.
Stayed 1 night in Jun 2023

6/10 Okay

David Aarón

Liked: Cleanliness
Disliked: Room comfort

Bueno para llegar a dormir.

Fuimos dos parejas, al llegar al hotel, la entrada está saliendo de una curva sobre la autopista, muy peligroso a mi parecer. La habitación estaba limpia, nos salió agua casi al tiempo y después en recepción nos dijeron que era calentador solar, pero nosotros no avisamos que no teníamos agua caliente en la regadera. Entra muchísima luz a la habitación, tuvimos que poner una cobija extra en la puerta para que pudiéramos dormir. En la noche se escucha mucho el ruido de los autos que pasan en la autopista. La cama se siente un poco viejita, pero limpia. Hay muchos enchufes en la habitación, yo conté como 12.
Stayed 1 night in May 2023

10/10 Excellent

Juan Fernando

Stayed 1 night in Jan 2023

10/10 Excellent

Annett Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es buena, son amables, la habitación muy limpia, por sus precios es accesible, la verdad es un buen hotel.
Stayed 1 night in Nov 2022

8/10 Good

Gabriela

Stayed 1 night in Aug 2022

8/10 Good

Mónica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar para pasar la noche, el personal excelente, está limpio Bastante sencillo pero suficiente para descansar. .
Stayed 1 night in Aug 2022

10/10 Excellent

DANIEL ISAAC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mirna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021