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Hotel Comfact

2.5 star property

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Photo gallery for Hotel Comfact

Enjoy a city view from the large window, with two comfortable beds and a convenient workspace.
Guest rooms lead off this carpeted corridor with doors in a mix of wood and metal finishes.
Experience the sleek, contemporary design of this high-rise building, featuring a unique pattern of rectangular shapes and large, flat panels.
Enjoy meals in a spacious dining area with a long table and high-backed chairs, surrounded by large windows and a distinctive scalloped ceiling.
Relax on the rooftop terrace with ample seating and a lush vertical garden.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3-11, 1 Chome, Shitaya, Taito-ku, Tokyo, Tokyo, 110-0004
  • Sensoji Temple
    ‪18 min walk‬
  • Tokyo Skytree
    ‪4 min drive‬
  • Tokyo Dome
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪21 min drive‬

Room options

View all photos for Single Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Single Room, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Deluxe Twin Room, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Superior Double Room, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Double Room, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Comfact

Hotel with a rooftop terrace, near Sensoji Temple
This hotel features a restaurant, a rooftop terrace and a meeting room. WiFi in public areas is free. Additionally, a 24-hour front desk and a front desk safe are on-site.
Hotel Comfact offers 88 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Hotel Comfact, you're just a quick walk from Ueno Park. Enjoy features like free WiFi in public areas, plus a restaurant and a rooftop terrace.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-service breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and a lift
  • Just a 2-minute drive from Sensoji Temple and a few minutes from Tokyo Skytree
There's a restaurant on site. Public spaces have free WiFi. Hotel Comfact also features a rooftop terrace, a front desk safe, and a lift.

Smoking is allowed in designated areas at this Tokyo hotel.

For a fee, guests can enjoy a self-service breakfast daily from 7:00 AM to 9:00 AM.
Hotel Comfact has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,000 per person
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Comfact Tokyo
Comfact Tokyo
Hotel Comfact Hotel
Hotel Comfact Tokyo
Hotel Comfact Hotel Tokyo

Hotel Comfact Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 121 reviews
Rating 8 - Good. 41 out of 121 reviews
Rating 6 - Okay. 32 out of 121 reviews
Rating 4 - Poor. 15 out of 121 reviews
Rating 2 - Terrible. 8 out of 121 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Natchanon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
- ค่าพักค่อนข้างถูกให้ย่าน Ueno - พนักงานให้การต้อนรับดี ใส่ใจมาก - โรงแรมเชื่อมต่อกับร้านขายยา ค่อนข้างสะดวก - ที่พักห่างจากสถานีรถไฟไกลระดับหนึ่ง ประมาณ 800 ม. ถึง 1 กม. - ห้องพักค่อนข้างแคบ และฝุ่นในห้องค่อนข้างเยอะมาก คงเป็นเพราะพื้นห้องที่เป็นพรมทั้งห้องมันทำความสะอาดยาก
Stayed 3 nights in Mar 2025

8/10 Good

Itsuki, Takamatsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Dec 2024

2/10 Terrible

warod

Travelled with family
Liked: Amenities
Disliked: Cleanliness
My room is on 10th floor. There is a sound problem from restuarant on 11th floor. And room floor has a lot of dust.
Stayed 7 nights in Nov 2024

6/10 Okay

Eric

Disliked: Cleanliness
Stayed 7 nights in Nov 2024

10/10 Excellent

Antonio

Stayed 3 nights in Oct 2024

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Patrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

For a person that is there to just sleep and get up and travel. Then come back to sleep. This is the place.
Stayed 2 nights in Oct 2024

8/10 Good

Jmyr

Liked: Staff & service, amenities
Friendly and helpful staff
Stayed 2 nights in Oct 2024

4/10 Poor

Jonathan, Kapolei

Disliked: Cleanliness, amenities
Room smelled strange. Bathroom smelled of mildew entire three days of my stay. Left the fan on to make sure it exhausted out of the room and not into the bedroom area. Took a photo where it was growing in the area behind the basin
Stayed 3 nights in Oct 2024

6/10 Okay

Zach

Liked: Staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean
Stayed 2 nights in May 2024

6/10 Okay

Emilie

Liked: Property conditions & facilities, room comfort
Booked too fast and didn’t notice it was a smoking room which was not nice and very bad. The room carpet was dirty in between floor and wall, but everything else was okay. Receptionist wasn’t really bilingual and not rude but not friendly either.
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
First of all, THIS HOTEL USES FLAT SHEET UNDER THE QUILT instead of duvet cover! You can see stain, blood and lipstick on the quilt. This is really unacceptable for a hotel with this price tag. Second, THIS HOTEL LOCATES NEXT TO A FUNERAL PARLOUR, with corpse storage service inside the parlor. The society is abnormally quiet. The acoustic insulation is kinda poor with knocking and hammering sound at midnight. The air conditioning is great, however a noisy cracking sound often bursts out from false ceiling, probably from the refrigerant pipes, which makes sleeping quality poor. There is a window with translucent coating. Do not open it, because its facing to the adjacent funeral parlor. There is a blue LED feature light (cant turn off, can only dim) installed on window sill. Wonder oif the light portal is some sort of chinese "feng shui" setup. Overall, the atmosphere is really creepy, do not book this hotel if you have any worries. This hotel is run by a chinese corporation, targeting mainland customer. Dont expect the service is as polite as japanese. Therefore the service is kind of replusive for any other foreigners and domestic japanese visitors. However, apart from its creepyness, the room is nice, clean and functional. The amenities are okay but not comparable to other hotels in tokyo with same price tag.
Stayed 1 night in Sep 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was great value, the bed was very comfortable, the room was well appointed. The location was also good although further from the main Ueno station that I expected at around a 15 minute walk. It was also very quiet, the air conditioning and the water pressure in the shower was good. I did not think the cleaning was up to standard with stains on the bed cover, marks on the mirror and TV screen. Also hairs in the bathroom floor from the previous guest. The staff were friendly and helpful although their English was not very good.
Stayed 1 night in Jun 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New favorite for Ueno

Great hotel - nicer than many I have stayed at in the area.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy and with 2 stations within 5min walking distance
Stayed 1 night in Mar 2019

8/10 Good

Keanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

The room was very neat and nice. Very comfortable. The door must be a little thin, though, because it is a bit easy to hear the noise from outside. The breakfast lounge is lovely and cozy.
Stayed 2 nights in Feb 2019

6/10 Okay

えんどうみき

前日に宿泊した人の靴下が、ベッド下に転がっていた。スキンケアなどのアメニティなどは一切なく…残念でした。
Stayed 1 night in Mar 2025

4/10 Poor

さかたそうま

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

リサ

上の階やとなりの音がうるさかった
Stayed 1 night in Feb 2025

4/10 Poor

Tadashi

Disliked: Cleanliness
Stayed 1 night in Jan 2025