See all properties

Palace Hotel Tokyo

5.0 star property

Choose dates to view prices

Photo gallery for Palace Hotel Tokyo

Relax on the rooftop with a modern outdoor seating area, featuring a sofa, coffee table, and stools, surrounded by lush greenery and city views.
Enjoy a panoramic city view from the comfort of this stylish room, featuring a seating area with sofa and chair.
Stylish corridor with patterned floor, glass walls, and a dramatic chandelier.
Enjoy a panoramic view of the city and river from the spacious balcony, where you can relax with a glass railing offering unobstructed views.
Relax in style at our welcoming lobby, featuring a spacious reception area with a comfortable seating space and beautiful views.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Housekeeping

Explore the area

Map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005
  • Imperial Palace East Gardens
    ‪3 min walk‬
  • Tokyo Imperial Palace
    ‪12 min walk‬
  • Tokyo Dome
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 55 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Chiyoda Suite Room

Chiyoda Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Chiyoda Suite Room

  • 80 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe Twin Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe King Room with Balcony

Balcony view

Club Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite Room

Garden Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Garden Suite Room

  • 75 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room

Executive Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Executive Suite Room

  • 75 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite King

Premier Suite King | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite King

  • 90.1 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe Twin Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Twin Room with Balcony

9.8 out of 10
Exceptional
(8 reviews)
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite Twin

Premier Suite Twin | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite Twin

  • 90 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe King Room with Balcony

Balcony view

Deluxe King Room with Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room

9.6 out of 10
Exceptional
(15 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Park Suite | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Park Suite

  • 120 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Terrace Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Terrace Suite

  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite Twin

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Garden Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Garden Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Living area | LCD TV, DVD player, pay films

Park Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Room with Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Club Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Terrace Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Terrace Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Chiyoda Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Chiyoda Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite King

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Bathroom | Separate bathtub and shower, rainfall showerhead, free toiletries

Palace Suite

  • Sleeps 2
  • 2 Single Beds

Similar properties

Experience the hotel's sleek, contemporary design, featuring a glass facade and a serene plaza with a water feature.

The Okura Tokyo

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, (690)
The price is €694
for 1 room
4 Aug - 5 Aug
The Okura Tokyo

About this property

Palace Hotel Tokyo

Luxury hotel with full-service spa and bars/lounges
This hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include 3 bars/lounges, a 24-hour fitness centre and a sauna.
Palace Hotel Tokyo offers 284 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Evian Spa Tokyo has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Palace Hotel Tokyo. During your stay, you're just a quick walk from Imperial Palace East Gardens. Enjoy features like free WiFi in public areas, plus 3 bars and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy French cuisine while dining at ESTERRE
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, facials or body wraps at Evian Spa Tokyo
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and yoga classes
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Imperial Palace East Gardens and 3 minutes on foot from Wadakura Fountain Park
Palace Hotel Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Palace Hotel Tokyo. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.
ESTERRE – This restaurant specialises in French cuisine and serves lunch and dinner.
GRAND KITCHEN – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.
WADAKURA – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
TATSUMI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
GO – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Parking on site (JPY 3,300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: JPY 6,900 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ESTERRE
  • GO
  • GRAND KITCHEN
  • TATSUMI
  • WADAKURA

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6900 per person
  • Self-parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Palace Hotel Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 890 out of 1004 reviews
Rating 8 - Good. 84 out of 1004 reviews
Rating 6 - Okay. 15 out of 1004 reviews
Rating 4 - Poor. 7 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Could not ask for more.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sharen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Stayed 5 nights in Apr 2025

10/10 Excellent

Jean-Seok

Stayed 3 nights in Apr 2025

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place for a perfect Tokyo vacation. Thanks.
Stayed 6 nights in Mar 2025

10/10 Excellent

Joerg, Ashburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in the world
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The epitome of excellence!

The Palace Hotel is the epitome of excellence in terms of service, facilities and amenities. Whenever I have stayed here, I have been impressed in all ways and leave anticipating my next stay here. It truly is one of the best hotels that I have had the pleasure to stay in.
Stayed 1 night in Mar 2025

8/10 Good

Rick

Stayed 4 nights in Mar 2025

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ilinca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Hotel lives up to its 5-Star status

Palace Hotel lives up to its 5 Star status! From the moment we arrived to the moment we departed (5 days later) everything was first class. The room was impeccably clean and well-appointed, the breakfast was abundant with both western and japanese style options, the staff was attentive and helpful. And the location of the hotel across from the Palace Gardens and close to a subway and Tokyo station is unbeatable .
Stayed 5 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with multiple dining options, great location and excellent staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Loved the spacious room, location was excellent and staff terrific.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World-class hotel in the heart of Tokyo

Luxury accomodations, city/park views, delicious dining, premium spa/gym/pool amenities and, most memorably, 5-star service throughout our stay. We brought a family of four to cheer my wife through her sixth world major marathon and the Palace Hotel provided a welcoming and comfortable home during our stay. This was one of the best experiences we've had anywhere in the world. The attention to detail and care demonstrated throughout our stay was an incredible way of experiencing Japanese culture. Highly-recommended without hesitation.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicholas, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Kana

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for my parents and the hospitality / attention to details was amazing. My parents loved it.
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

6/10 Okay

Marco

Stayed 2 nights in Feb 2025

10/10 Excellent

Jacqueline, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 3 nights in Jan 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
I like a very quiet, clean, good nick hotel. This hotel clearly fits. I was pretty jet lagged and didn't appreciate someone banging on the door for turndown service right after I got to sleep. There was a do not disturb button I couldn't see in the dark but it worked once I found it. The Japanese restaurants were probably good but I couldn't get a reservation when I wanted and probably looked too shabby to get in without one. I'm pretty much a peasant and look like one. Next time I'll go back to the imperial. Rather than so much staff on the ground floor, I appreciated their floor ladies with whom I could more easily/personally interface. Not to dis the palace staff, they were all very nice and perfectly groomed, just all clustered on the ground floor. Views of the palace grounds were not to be beat and the room HVAC was perfect and quiet. Since I am a birdwatcher, proximity to the palace grounds was wonderful. Also nice having a metro station in the basement along with a 7/11. Easy walk to Tokyo station. There's an apothecary in a nearby building.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lawrence, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Annalise Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service beautiful hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed everything about the stay: The fitness center and the spa are of top quality and very clean. The breakfast buffet has a variety of food and beverage options. Most importantly, the service was exceptional throughout our stay. We would recommend the Palace Hotel to our friends.
Stayed 2 nights in Dec 2024