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Sheraton Grande Tokyo Bay Hotel

4.5 star property

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Photo gallery for Sheraton Grande Tokyo Bay Hotel

Meeting facility
Bar (on property)
Meeting facility
Premium Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet-friendly
  • Room service

Explore the area

View in a map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    ‪1 min walk‬
  • Tokyo Disneyland®
    ‪12 min walk‬
  • Tokyo DisneySea®
    ‪13 min walk‬
  • Tokyo (HND-Haneda)
    ‪24 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 40 sq m
  • Sleeps 6
  • 6 Single Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room, Multiple Beds, Non Smoking, Bay View

Grand Room, Multiple Beds, Non Smoking, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, Multiple Beds, Non Smoking, Bay View

8.4 out of 10
Very good
(15 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 2 Double Beds, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, Bay View

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking, Bay View

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Grand Room, 2 Double Beds, Non Smoking, Bay View

Grand Room, 2 Double Beds, Non Smoking, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, 2 Double Beds, Non Smoking, Bay View

9.0 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, Multiple Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(49 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 2 Double Beds, Non Smoking, Bay View

Room, 2 Double Beds, Non Smoking, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, Bay View

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Dog Friendly)

Room, 2 Double Beds, Non Smoking (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking (Dog Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Club Suite, 1 Double Bed, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Double Bed, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 72 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Non Smoking

Premium Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • 56 sq m
  • Sleeps 5
  • 5 Single Beds

View all photos for Club Room, 3 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Park view
  • Sleeps 3
  • 3 Single Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, Multiple Beds

7.6 out of 10
Good
(5 reviews)
  • 40 sq m
  • Park view
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 38 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Grand Room, 3 Single Beds, Non Smoking, Bay View

Grand Room, 3 Single Beds, Non Smoking, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, 3 Single Beds, Non Smoking, Bay View

8.4 out of 10
Very good
(10 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Multiple Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 38 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking, Bay View

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking, Bay View

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 3 Single Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(39 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking (Dog Friendly)

Room, 3 Single Beds, Non Smoking (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking (Dog Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(71 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

Sheraton Grande Tokyo Bay Hotel

Luxury hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and 3 coffee shops/cafes are on-site. Change of bedsheets is available on request
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. The spa is open daily.
Sheraton Grande Tokyo Bay Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Tokyo Disney Resort®. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grand Café, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts, a 24-hour gym and a sauna
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Tokyo Disney Resort® and a 3-minute drive from Tokyo Disneyland®
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a 24-hour fitness centre are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Grand Café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Teppanyaki Restaurant – This steakhouse specialises in Japanese cuisine and only serves dinner. Open daily.
Galleria Café – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Toastina – This coffee shop only serves light fare. Open daily.
Asuka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Parking on site (JPY 3,100 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asuka
  • Galleria Café
  • Grand Café
  • Teppanyaki Restaurant
  • Toastina

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 17,567 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar in bathtub (71 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Centre, located next to JR Maihama Station, open 8 AM-3 PM.
Access to the pool is available by reservation only. The outdoor pool hours are 9 AM to 6 PM from June 1-30 and September 16-30, and 9 AM to 9 PM from July 1-September 15, 2025.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Renovations and closures

The following facilities or services will be unavailable from September 16 2025 to September 23 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from 16 September 2025 to 23 September 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (return)
  • Self-parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grande Tokyo Bay Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a fee for use of the outdoor garden pool (open during summer).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1184 out of 2089 reviews
Rating 8 - Good. 524 out of 2089 reviews
Rating 6 - Okay. 218 out of 2089 reviews
Rating 4 - Poor. 95 out of 2089 reviews
Rating 2 - Terrible. 68 out of 2089 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms we had a nice view of the ocean and the pool. Shower was really good. Staff was helpful and friendly. Down side no other restaurants around except on property. The buffet dinner price is too high.
Stayed 2 nights in Jun 2025

10/10 Excellent

Selma L

Loved to see wedding’s happening at the chapel. And the pool is just spectacular! Happy to stay here again.
Stayed 5 nights in May 2025

10/10 Excellent

Richard, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Elizabeth, compton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the comfort of the bed
Stayed 2 nights in Apr 2025

10/10 Excellent

Alllen

Stayed 3 nights in May 2025

6/10 Okay

Kevin, Highlands Ranch

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, great staff, but dated and run down accommodations. The carpets were threadbare, the TV old and lacking modern conveniences such as ability to be cast to or run aps like Netflix.
Stayed 3 nights in May 2025

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, super close to Disney and staff were super helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nallely G Mendoza

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
We were visiting Disney and also went into Tokyo by train. Location was great for both
Stayed 5 nights in May 2025

10/10 Excellent

Kristy

Stayed 3 nights in May 2025

8/10 Good

Kundy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Have you planning to go to Disneyland? This is a perfect location to stay with the family both easy access to the train station that connects you to both theme parks in addition to the restaurants. If you’re flying in from either airport internationally, they both have access which I will recommend shuttle service if you arrive early if not, there is bus transportation that will take you to this hotel. The staff at this hotel was friendly and professional, and was there to assist us to check in early hold onto our luggage and once the rooms were available, they were the ones that put the luggage in the room while we were at Disney once we got back from Disney we were able to go to the room directly. Overall easy access and great experience.
Stayed 2 nights in May 2025

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The lobby area is stunning and well kept. The breakfast buffet was good but very very expensive (£20 per person per day). The buses to the station and Bayside are handy and frequent which is excellent. The biggest area this hotel lets down is the condition of the bedrooms. We were on floor 11 in an apparently higher class room but the deco is very aged and old in both style and condition. Paintwork is chipped and wallpaper ripped or stained, especially in the bathroom. The fridge is too small to hold anything more than 2 bottles of water. There is no storage for clothing, no drawers. Carpets in the corridor were old and stained.
Stayed 9 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing breakfast buffet

It is an excellent hotel over all. I will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 Highly recommended. Clean, Awesome breakfast, Friendly staff, clean rooms with attention to detail when housekeeping cleans, conveniently close to Disneyland or Disney Sea and the Disney train stop.
Stayed 3 nights in May 2025

10/10 Excellent

Patronus

Stayed 1 night in May 2025

10/10 Excellent

Rob

Stayed 7 nights in May 2025

8/10 Good

Raleigh Louis Walker

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating. The front door people were very helpful with questions about using the taxi services. I would suggest that you make it very clear, both on the hotel website and when booking your stay, that you do not offer shuttle service from the airport to the hotel
Stayed 6 nights in May 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family holiday
Stayed 6 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Disney was great, an easy metro ride and this was the purpose of our trip.
Stayed 2 nights in May 2025

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‘
Stayed 3 nights in May 2025

10/10 Excellent

Allen Domulot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Tokyo and we had a great time. We got the buffet for our whole stay and it was fabulous. There was lots of stores at the mall near Disney train so lots of shopping for gifts were done. My only suggestion would be a late-night convenience store like the Hilton but other than that the service was absolutely fantastic! Thanks Sheraton.
Stayed 5 nights in May 2025

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 6, i highly recommend to any large family likes our to enjoy their stay with Sheraton. We used the shuttle bus to get to Maihama which has all one would need. Also 5min walk to Bayside Station to get yourself to Disneyland and Disney Sea. All staff here were lovely and accommodating
Stayed 7 nights in May 2025

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff, and even the corporate staff were very helpful. Excellent location for Tokyo Disney.
Stayed 3 nights in May 2025

4/10 Poor

Chantel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointing stay at a Sheraton hotel chain. The rooms are extremely outdated, there was mold in the showers. Also mold on the roof where the pool is and black filth around the pools edge. I expected much more for a Sheraton hotel. Especially for the price we paid. This hotel is not worth it.
Stayed 2 nights in May 2025

10/10 Excellent

Luong

Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent, clean, convenient. Hotel provides shuttle to and from the train station which is 5 min walk to the Tokyo Disneyland.
Stayed 1 night in May 2025