See all properties

Sheraton Grande Tokyo Bay Hotel

4.5 star property

Choose dates to view prices

Photo gallery for Sheraton Grande Tokyo Bay Hotel

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Premium Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe
Meeting facility
Breakfast, lunch, dinner served; international cuisine
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet-friendly

Explore the area

View in a map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Place, Tokyo Disney Resort®
    ‪1 min walk‬
  • Place, Tokyo Disneyland®
    ‪12 min walk‬
  • Place, Tokyo DisneySea®
    ‪13 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Standard Room, 2 Double Beds, Non Smoking, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Non Smoking, Balcony

8.8 out of 10
Excellent
(73 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, Multiple Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(52 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(16 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(15 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 40 sq m
  • Sleeps 6
  • 6 Single Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Lobby

Club Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 40 sq m
  • Park view
  • Sleeps 4
  • 4 Single Beds

View all photos for Club Room, 3 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Park view
  • Sleeps 3
  • 3 Single Beds

View all photos for Club Suite, 1 Double Bed, Non Smoking, Balcony

Club Suite, 1 Double Bed, Non Smoking, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Double Bed, Non Smoking, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Non Smoking, Balcony

Club Suite, 2 Double Beds, Non Smoking, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 2 Double Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Dog Friendly)

Room, 2 Double Beds, Non Smoking (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking (Dog Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Non Smoking

Premium Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, Multiple Beds, Non Smoking

7.8 out of 10
Good
(22 reviews)
  • 56 sq m
  • Sleeps 5
  • 5 Single Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 3 Single Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking (Dog Friendly)

Room, 3 Single Beds, Non Smoking (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking (Dog Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(10 reviews)
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Multiple Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 38 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 38 sq m
  • Sleeps 3
  • 3 Single Beds

Similar properties

5 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Hilton Tokyo Bay
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, 2,034 reviews
The price is €174
1 Dec - 2 Dec
Hilton Tokyo Bay

About this property

Sheraton Grande Tokyo Bay Hotel

Luxury hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and 3 coffee shops/cafes are on-site. Change of bedsheets is available on request
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. The spa is open daily.
Sheraton Grande Tokyo Bay Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Tokyo Disney Resort®. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grand Café, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and mini golf
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Tokyo Disney Resort® and a 3-minute drive from Tokyo Disneyland®
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Grand Café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Teppanyaki Restaurant – This steakhouse specialises in Japanese cuisine and only serves dinner. Open daily.
Galleria Café – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Toastina – This coffee shop only serves light fare. Open daily.
Asuka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Parking on site (JPY 3,100 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asuka
  • Galleria Café
  • Grand Café
  • Teppanyaki Restaurant
  • Toastina

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 17,567 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar in bathtub (71 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Centre, located next to JR Maihama Station, open 8 AM-3 PM.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (return)
  • Self-parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grande Tokyo Bay Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a fee for use of the outdoor garden pool (open during summer).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Reviews

Sheraton Grande Tokyo Bay Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1232 out of 2158 reviews
Rating 8 - Good. 545 out of 2158 reviews
Rating 6 - Okay. 217 out of 2158 reviews
Rating 4 - Poor. 94 out of 2158 reviews
Rating 2 - Terrible. 70 out of 2158 reviews

Reviews

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and no e
Stayed 4 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional!
Stayed 3 nights in Jul 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely sensational hotel. Couldn’t fault it. Stunning room, great central location, train stations directly underneath. Excellent breakfast. Exceptional service. Loved it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Zhiwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the melon in the breakfast buffet, which is unique among all buffets I ate in Japan.
Stayed 3 nights in Aug 2025

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel and room (for Japanese size). Very nice hotel overall. Only issue was the laundry facilities. Terrible size room for the size of the hotel. Also the dryers were useless. Clothes still wet after an hour of trying to dry them. Finally gave up.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kayrnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually moved to the Sheraton after a horrible experience in another hotel. The Sheraton ended up being cheaper. Cleaner much better Staff it was brilliant.
Stayed 3 nights in Jul 2025

6/10 Okay

Barbara

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Both beds were dirty when we checked in. Large stains and a ton of hair on both beds. Asked 2x and waited hours to be fixed. When fixed still had some hairs and small stain. Next day they cleaned room but did not change bedding. Same stain was visible after cleaning confirming they didn’t change sheets. Both my daughter and I ended up with rashes next day.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family and kids
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Jeffery

Travelled with family
Liked: Cleanliness
The hotel itself and rooms are dated. Think 1990’s decor. Breakfast is average. Many activities that seem included aren’t. The garden pool is not included and costs extra to swim in. I do not have an issue with this has if it was free it would be jampacked the whole day. I don’t mind paying for the relaxing environment. There is also a grotto bar at the garden pool that serves food and drinks. Hotel is very average and only thing benefiting it would be the location to Disney. Next time we will try the Hilton.
Stayed 5 nights in Jul 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Tokyo Disney. There was a small patch of carpet that needed repair but not a big deal. Overall amazing experience
Stayed 5 nights in Jul 2025

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room/hotel for our family of four. Frequent shuttles to the resort or nearest subway station were available. Friendly staff. Food at the hotel is more expensive than if you venture out but it was good. We ordered in room service once and tried the buffet and they were both good.
Stayed 5 nights in Jul 2025

6/10 Okay

Angelica

Liked: Staff & service, property conditions & facilities
Amenities Seems everything need to pay.
Stayed 1 night in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sayed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were the BEST
Stayed 4 nights in Jul 2025

8/10 Good

santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great , excellent food and and was very friendly convenience to Disney and shopping easy access to train stations
Stayed 1 night in Jul 2025

4/10 Poor

Melissa

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff are friendly. Very closed to Tokyo disneyland. However the room is old. Are Air-conditioning was not working, moving to a different room was not offered, the person that they send to check the Air-conditioning said our air-conditioning was find. He come in back with electric fun instead, for 3 days we used electric fun. Upon check out I found out the air-conditioning inside our was mark not working but still kept us and never offer to move with different room.
Stayed 3 nights in Jul 2025

6/10 Okay

Gabriel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is very out dated. They charge to use the pool. They stand by the 3pm check in time ans do not allow early check in. They didnt offer any water or anything upon arriving the first time. There was mold in the shower. This hotel is ok for a short stay to disneyland since you will not be in the room for long periods of time. There is a shuttle to disneyland which was nice. Other than that very old and outdated hotel.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were dated and smelt of mould. Had to book and pay to use the pool ($50 Aud for three hours per adult).
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed the outdoor pool access was extra £25 per person per 3 hour slots
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 2 nights in Jul 2025