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DoubleTree by Hilton Toluca

4.0 star property

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Photo gallery for DoubleTree by Hilton Toluca

Lobby
Fireplace
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
Industria Minera 503, Toluca, MEX, 50010
  • The Cosmovitral
    ‪5 min drive‬
  • Galerias Metepec Shopping Center
    ‪7 min drive‬
  • Nemesio Díez Stadium
    ‪7 min drive‬
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Toluca

Hotel with free parking, near Galerias Toluca
An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
DoubleTree by Hilton Toluca offers 145 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a safe. Beds feature Egyptian cotton sheets. Televisions come with premium cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Toluca hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at DoubleTree by Hilton Toluca, you'll be within walking distance of Galerias Toluca. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Just a 2-minute drive from Galerias Toluca and a few minutes from The Cosmovitral
DoubleTree by Hilton Toluca offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 8 meeting rooms are available. The business-friendly DoubleTree by Hilton Toluca also features multilingual staff, concierge services, and a fireplace in the lobby. You'll have access to the indoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Toluca hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Restaurante Patio – This family restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Cantina La Reforma Uno – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Secured valet parking on site (USD 6 per stay)
  • Wheelchair-accessible van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 13 to 13 for adults and USD 13 to 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Cantina La Reforma Uno
  • Restaurante Patio

Things to do

  • 24-hour gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (6,240 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 12:30 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 63
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at DoubleTree by Hilton Toluca

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13 to 13 for adults and USD 13 to 13 for children
  • Valet parking fee: USD 6 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 63 (subject to availability)
  • Facilities fee: USD 10.46 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Campanario Toluca
Hotel Campanario Toluca
DoubleTree Hilton Toluca Hotel
DoubleTree Hilton Toluca
DoubleTree by Hilton Toluca Hotel
DoubleTree by Hilton Toluca Toluca
DoubleTree by Hilton Toluca Hotel Toluca

DoubleTree by Hilton Toluca Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 336 reviews
Rating 8 - Good. 77 out of 336 reviews
Rating 6 - Okay. 32 out of 336 reviews
Rating 4 - Poor. 14 out of 336 reviews
Rating 2 - Terrible. 20 out of 336 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco Jr

Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

Stayed 1 night in Jan 2025

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Elia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front staff was rude
Stayed 1 night in Nov 2024

6/10 Okay

Felipe

Travelled with group
Liked: Staff & service
The inside of the property is in good condition but the outside is terrible. I stayed there because I was going to an event nearby. I was not satisfied overall with this hotel!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Araceli M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Pole, Long Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & neat in the inside!
Stayed 3 nights in Aug 2024

10/10 Excellent

esbeide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
m
Stayed 1 night in Jul 2024

6/10 Okay

Gabriela, BEDFORD

Dark and gloomy nothing like the pictures
Stayed 2 nights in Jul 2024

8/10 Good

maria, Chula Vista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toluca is not very safe
Stayed 2 nights in May 2024

10/10 Excellent

esbeide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

esbeide

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the address is wrong I had to pay a taxi to take me to the hotel besides that we loved the stay here
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Super Clean, Well kept. Will be rebooking in the future!
Stayed 1 night in Jan 2024

6/10 Okay

Majid

Business traveller
We stayed just one night. I had much more expecation. The room was old and less comfortable. The service and checking was not comfortable and friendly. Breakfast was fine.
Stayed 1 night in Dec 2023

2/10 Terrible

Dominique

Business traveller
Liked: Property conditions & facilities
They put me in a terrible room because I booked on Expedia. I asked for change and they took one hour to proceed. Also I had to shorten my stay due a customer request. I had originallly a 3 nights reservation and they refuse to reimburse me for one night . I will never return in that place. The service at the Lobby is terrible . In two days I was there I asked to meet a manager and they never showed up .
Stayed 3 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice hotel..unfortunately in an industrial area away from much of anything. Misleading as to airpot transfer, they do not provide one to mexico city airpot as a matter of fact not even to the localvairport as their transport seems to aways be in the shop...rooms are very clean and nice beds, no in room refrigerator , very bland...on ascale of 1 to ten i would rate it a 6. Food was good not great always served luke warm had to send back every time. Bar was beautiful but didnt have many selections....i would not return mostly due to location....
Stayed 3 nights in May 2023

8/10 Good

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we made the reservation with Expedia it said the breakfast was included and once we were there it wasn't.
Stayed 3 nights in Apr 2023

6/10 Okay

Armando

Stayed 1 night in Apr 2023

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Los espacios son muy amplios e iluminados. La habitación es cómoda. El hotel es bonito. La alberca a pesar de que se suponía que era climatizada, estaba muy fría, imposible entrar. Llamamos a recepción, fueron a ajustarla pero esperamos mas de una hora y nunca se calentó. me gustaría que hubiese minibar en la habitación, o al menos un refrigerador.
Stayed 1 night in Apr 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Nick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant for both breakfast and dinner was fantastic. Best steaks we have had in a while.

8/10 Good

Armando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the structure of the building. Also the waiters at the buffet. Didn't like that I was not explained correctly with the hours of the buffet.

6/10 Okay

Marcial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi habitación no estuvo lista cuando llegue..3 horas después...el hotel está limpio..no había secadora de pelo...experiencia regular ..