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Shangri-La Toronto

5.0 star property
VIP Access

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Photo gallery for Shangri-La Toronto

Exterior
Ballroom
Turkish bath/hammam, body treatments, hydrotherapy, aromatherapy
Premium bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

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188 University Avenue, Toronto, ON, M5H 0A3
  • Place, Queen Street West
    ‪2 min walk‬
  • Place, Royal Alexandra Theatre
    ‪2 min walk‬
  • Place, Metro Toronto Convention Centre
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(30 reviews)
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.4 out of 10
Exceptional
(3 reviews)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

8.8 out of 10
Excellent
(12 reviews)
  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Owner)

Premium bedding, minibar, in-room safe, desk

Suite (Owner)

  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Premium bedding, minibar, in-room safe, desk

Premium Suite

  • 87 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk

Suite (Shangri-La)

  • 204 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (View)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
Fairmont Royal York
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4.5 out of 5, Wonderful, 7,448 reviews
The price is €210
includes taxes & fees
16 Dec - 17 Dec
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About this property

Shangri-La Toronto

Luxury hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a sauna.
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Toronto. During your stay, you're just a quick walk from The Path. Free WiFi in public areas, 2 restaurants and 2 bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to facials, hot stone massages or body scrubs at Miraj Hammam Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of CF Toronto Eaton Centre and Rogers Centre
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Toronto hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
Bosk – This restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Lobby Lounge – This lobby lounge only serves breakfast. Open daily.
Giovane Caffe – On-site coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 July to 28 July:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 56 for adults and from CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (return)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Toronto offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 942 out of 1101 reviews
Rating 8 - Good. 91 out of 1101 reviews
Rating 6 - Okay. 43 out of 1101 reviews
Rating 4 - Poor. 8 out of 1101 reviews
Rating 2 - Terrible. 17 out of 1101 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Tak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good and the room was clean but for some reason we found the food a bit below what we experienced the last time we stayed here - almost 10 years ago.
Stayed 4 nights in Aug 2025

10/10 Excellent

Zoltan

Stayed 3 nights in Aug 2025

10/10 Excellent

Rhydeem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i enjoyed Everything and the culture. Thank you so much for making my Girlfriend Birthday Amazing she loved it. Worth every penny 🙂
Stayed 3 nights in Aug 2025

10/10 Excellent

Arthur Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 3 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with a very upscale feel and all the amenities you could want. The fitness center is top notch along with the room service. The only problems we encountered were being skipped for cleaning (quick phone call took care of that), not receiving the pillows requested (no I wonder if the pillow menu is just a legend) and receiving an accessible room without being notified (also after a quick call they gave us an extra credit to use in restaurants or in room dining). Overall, it has the special touch and feel you expect from the Shangri-La. The area is safe, clean and easily accessible to all of Toronto. We did not use the hotel valet, but used Spot Hero to park in the building next door. It was very secure, clean, safe and very inexpensive. So many bakeries and coffee shops nearby! Great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicest hotel ever!
Stayed 1 night in Jul 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Aizhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Stayed 3 nights in Aug 2025

10/10 Excellent

Shmuel

Liked: Amenities
All good
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel with terrific service.

I love this hotel - the service is really unparalleled. We had an amazingly thoughtful kids welcome amenity and the app is terrific for adding sundries and ordering food. Room was well appointed and spacious (we got small suite for the family and it was about 800 sq ft with two full baths). Bathrooms were large and well stocked (toothbrushes, combs, nail file etc.). Love the room service breakfast - tip: the kids French Toast is phenomenal for adults. Finally, a terrific, fairly big pool and nice gym. Kids loved the swimming and view of CN tower at night.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ranjan

Stayed 2 nights in Aug 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent staff
Stayed 1 night in Aug 2025

10/10 Excellent

carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Everything about this hotel is amazing. Friendly staff very courteous and helpful. Fast check in and out process. Room was beautiful, clean, comfortable. Pool area is great. We only ate breakfast at the property and was delicious. Coffee shop at lobby is also great. 5 stars. Highly recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Banvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Firouzeh, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have been to.
Stayed 3 nights in Aug 2025

10/10 Excellent

ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it ! Great location and love that my daughter got to feed the fish at the lobby !
Stayed 1 night in Aug 2025

10/10 Excellent

Annie

Travelled with family
Liked: Amenities
The location is convenient and service is excellent !
Stayed 3 nights in Aug 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Lamis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort

A great 4 star hotel. Not a 5 but a great 4 star

The Shangri-La is an impressive hotel at first glance. The lobby especially is terrific with a great vibe all day. I should also add that the staff at all levels are fantastic. From the front desk to the turn down service, the teams are professional, hugely polite - absolutely top. Once you are off the lobby floor you begin to see the hotels age though. It’s time for a substantial makeover. The carpets need a little love, the pool - which I assume is a fitness centre for the building residents and also the hotel - honestly has an Embassy Suites vibe. Few towels, little room and chairs, kinda noisy and full of kids at one of our visits - and aged. The cushions in the seats were worn, it all looked like it gets the high use of a big condo tower. The hotel room itself was lovely but had the signs of age - like only a single standard plug on each side of the bed that could only be accessed by pulling the side tables out from the wall and unplugging a hotel amenity like the table light. There was a desk across the room with USB and plugs - but your phone goes beside your bed, your watch, your CPAP - no matter what you almost always need one plug near the bed. We went two blocks over to the St Regis for a drink and the difference is quite remarkable - including their arrival staff. It was a nice stay with great people. It just is getting tired and it shows in a few places. If you travel a lot, you’ll see it.
Stayed 1 night in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, comfortable. Great stay.
Stayed 3 nights in Aug 2025