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The Heritage Hotel

3.0 star property

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Breakfast, lunch, dinner served; beach views
Superior Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi
Property grounds
Terrace/patio
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

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The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY
  • Place, Torre Abbey Sands
    ‪1 min walk‬
  • Place, Princess Theatre
    ‪5 min walk‬
  • Place, Torre Abbey
    ‪8 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪37 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Double or Twin Room

8.6 out of 10
Excellent
(22 reviews)
  • Beach view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • Sea view
  • 5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Desk, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Suite

  • Sea view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Triple Room

  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

The Heritage Hotel

An indoor pool, a restaurant and a bar/lounge are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, an arcade/games room and a TV in a common area are on-site.
The Heritage Hotel offers 24 accommodations with coffee/tea makers and a hairdryer. 20-inch flat-screen televisions come with premium cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Heritage Hotel. During your stay, you're just a quick walk from Princess Theatre. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at Appleby's
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, a terrace and TV in a common area
  • Within a 10-minute walk of Princess Theatre and Torquay Marina
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An indoor pool, a terrace, and an arcade/games room are also featured at the business-friendly The Heritage Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Torquay hotel.

Guests are served a free cooked-to-order breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Appleby's – This beachfront restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Appleby's

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 AM

Property is also known as

Heritage Hotel Torquay
Heritage Torquay
The Heritage Hotel Torquay, Devon
The Heritage Hotel Hotel
The Heritage Hotel Torquay
The Heritage Hotel Hotel Torquay

The Heritage Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 116 out of 277 reviews
Rating 8 - Good. 95 out of 277 reviews
Rating 6 - Okay. 38 out of 277 reviews
Rating 4 - Poor. 19 out of 277 reviews
Rating 2 - Terrible. 9 out of 277 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Luke

Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathy

Beautiful room very clean, everything working, staff very friendly and nothing too much trouble. We ate at the hotel and the food was delicious.
Hotel room
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Good clean, spacious room. Nice bar.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Large room with sea view. Staff friendly and attentive.
Stayed 6 nights in Oct 2025

10/10 Excellent

Graham

Stayed 1 night in Oct 2025

4/10 Poor

Carolyn

Travelled with group
Disliked: Property conditions & facilities
Room number 4 had an awful view of the car park and felt like you were in a goldfish bowl. If you closed the curtains the lighting was too dim to see anything. The floorboards above creaked all night until 3am then I could hear snoring and talking and toilet flushing as if I was in the same room with them! I had no sleep at all. Shouting started about 2am and to be honest I felt shaky and couldn’t sleep. I was alone so I found it intimidating. The shower tray wouldn’t drain away. The tv blocked the mirror. The bed squeaks everytime you move. The whole room is in need of a refurb, The location is quite good and the breakfast was nice. I’d never go back there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

4/10 Poor

Claire

Travelled with partner
The room was dirty, carpet & an extremely smelly blanket especially, a very make shift feeling about the room, with a very old window that would not close.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beryl

Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady
Stayed 7 nights in Oct 2025

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very last minute booking but did not disappoint. Beautiful room very spacious overlooking the bay. Plenty of coffee facilities and mini toiletries . Comfortable bed and excellent location, value for money with included breakfast
Stayed 1 night in Oct 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service
En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.
Stayed 3 nights in Aug 2025

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

6/10 Okay

Sonya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.
Stayed 1 night in Aug 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and bar nice views from bar over Torquay beach, breakfast was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Mason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and nice staff
Stayed 7 nights in Aug 2025

8/10 Good

Jaswant

Travelled with family
Liked: Cleanliness, property conditions & facilities

Stay in torquay

Double Bed sinking in the middle. Had a family room with 2 double and a single. Room was spaces and big, very lean, room cleaning also verry good.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service - Fab Location

Check in was quick and easy. Room was sooooo hot due to all glass fronted room which had been in direct sunlight all day with the curtains open. Asked for another room which was provided without fuss. 5 min walk (max) to beach & bars, harbour & marina about 10 mins away.
Stayed 1 night in Jul 2025