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Best Western Cades Cove Inn

2.5 star property

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Photo gallery for Best Western Cades Cove Inn

Reception
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Place, Townsend Visitor Center
    ‪3 min walk‬
  • Place, The Little River Railroad and Lumber Company Museum
    ‪6 min walk‬
  • Place, Dark Island Swinging Bridge
    ‪7 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(13 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(26 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Whirlpool, Fireplace

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

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About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has a business centre and a 24-hour front desk. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The free breakfast at Best Western Cades Cove Inn gets high marks from our customers. During your stay, you're just a quick walk from Shadows of the Past Hiking/Biking Trail. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre and a vending machine
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Shadows of the Past Hiking/Biking Trail and 3 minutes on foot from Townsend Visitor Center
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. A fitness centre and a vending machine are also featured at the business-friendly Best Western Cades Cove Inn. Free self parking is available.

This Townsend hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1005 reviews
Rating 8 - Good. 273 out of 1005 reviews
Rating 6 - Okay. 137 out of 1005 reviews
Rating 4 - Poor. 67 out of 1005 reviews
Rating 2 - Terrible. 52 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms are always clean. Little dated but clean, staff is always friendly. We always stay here when I’m Townsend. Would recommend. Prices are always great.
Stayed 1 night in Aug 2025

8/10 Good

Juliette

Travelled with family
Liked: Cleanliness, staff & service
Could use some updating as far as bathrooms are concerned. Also be aware that there isn’t a coffee maker in the rooms. Other than that bed was comfortable and room was clean. Also walking distance to many restaurants.
Stayed 1 night in Aug 2025

6/10 Okay

Mariea

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Stayed 4 nights in Aug 2025

4/10 Poor

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room appeared clean at first but the floors were filthy, in just a few minutes to bottoms of our feet were literally black. The bed was okay. Breakfast isn't served until 7 a.m. so we were not able to try that out because we left out early each morning, our choice on that though. My biggest issue was how dirty the floors were.
Stayed 3 nights in Jul 2025

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great value
Stayed 1 night in Aug 2025

10/10 Excellent

Bobbie

Liked: Amenities
It was very clean. I liked that they had rocking chairs to set in outside
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the mountains!
Stayed 1 night in Aug 2025

6/10 Okay

Caron

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty good stay

very nice people. Large room. decent breakfast. we were able to check in early, which is always a win. just found hair in the shower, so unfortunate and nasty. otherwise good stay. front desk was very apologetic.
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Holly

Liked: Cleanliness
Disliked: Staff & service, amenities
Quite hotel, clean except for a used bar of soap left in the shower which makes you question how clean the shower actually is. The tub did not drain. Asked to have it fixed and after chemicals poured into the drain it did not resolve the issue. It is extremely hard to understand any of the staff.
Stayed 2 nights in Aug 2025

6/10 Okay

Jamie

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They charged me $40/night pet fee but their website says the fee is only $30/night. Staff wasn’t very friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Price and it was clean
Stayed 2 nights in Aug 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The room i have. Room 201 is not the room i reserved. Misleading
Stayed 1 night in Aug 2025

2/10 Terrible

Dominique

Travelled with family
Disliked: Staff & service

poor management

They increase the fees advertised online at the check in and don t want to refund or cancel, the manager clearly don t care about customers and the lady at the desk was irrespectfull
Stayed 1 night in Aug 2025

2/10 Terrible

Shane

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Advertised a pool ...no pool! No coffee pot in the rooms Guy at the front desk was very rude! Charged 40.00 per dog per night x2 dogs Ended up staying our last 2 night in the Smokey Mountains at the La Quinta in Pigeon Forge ...much nicer people and place and they only charge 25.00 for both my animals. Will not book here again!
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Beds was hard. Room had strong smell, like air freshener. Breakfast was ok.
Stayed 4 nights in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Front desk and breakfast staff very nice and professional. Plenty of breakfast options. Room exceptionally clean and comfortable. The extra sink in the bathroom was great!! Looking forward to stay again next trip.
Stayed 1 night in Aug 2025

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVELY STAY

Lovely, clean, quiet. good breakfast. Comfortable beds. Only drawback was the exercise room. Very hot with no air conditioning or fan, no towels and the elliptical was broken on one side. Tread mill was fine. Don't let this deter you. It was a lovely stay. Quality breakfast!!
Stayed 1 night in Aug 2025

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening desk clerk at check in was rude but all the other staff was very friendly. Said they had a pool but did not. Turned it into a fenced play area on artificial turf with some games for kids. This also doubled as a dog park where they would use it as a bathroom, so the kids played in the same area with urine and feces. Room was fair but the floors were dirty. Air conditioner leaked water onto the floor inside of the room. Daily room service only consisted of taking out the trash and it was an inconvenience to get towels replaced. A friend who stayed there one night while we were there warned us to check our credit card payment because they attempted to charge him for two (2) nights. Will not stay here again!
Stayed 7 nights in Jul 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Best Western was enjoyable. The room was clean and was very spacious. Breakfast was well stocked and dining area was well taken care of. The location was very convenient and accessible to things in Townsend.
Stayed 1 night in Jul 2025

2/10 Terrible

Marion, Saulsbury

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival there was no one at front desk. Waited ten minutes for a rude man to show up and he was mad at the world. Not friendly at all. I have a service dog and at breakfast was asked by the person at the front desk to sit away from the food area because of my service dog. The young man bringing out the food followed me around making sure I closed the food and laid down the utensils in the right spot. Never been treated so rudely.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kim

Stayed 1 night in Jul 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025