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Aparthotel

Oaks Townsville Hotel

4.5 star property

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Photo gallery for Oaks Townsville Hotel

Meeting facility
Lunch, dinner served; local and international cuisine, sea views
View from room
Property amenity
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Housekeeping
  • Parking included

Explore the area

View in a map
81 Palmer Street, South Townsville, QLD, 4810
  • Place, Magnetic Island Ferry Terminal
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪18 min walk‬
  • Place, Castle Hill
    ‪20 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

Mount Stuart Studio Apartment

  • Sleeps 2

View all photos for Two Bedroom Dual Key

Desk, iron/ironing board, cots/infant beds, free WiFi

Two Bedroom Dual Key

  • 94 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

View all photos for Studio Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

Studio Apartment

  • Sleeps 2

View all photos for Studio

Desk, iron/ironing board, cots/infant beds, free WiFi

Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Mt Stuart Studio

Desk, iron/ironing board, cots/infant beds, free WiFi

Mt Stuart Studio

  • 47 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for City Studio

Desk, iron/ironing board, cots/infant beds, free WiFi

City Studio

8.6 out of 10
Excellent
(4 reviews)
  • 47 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Mt Stuart Studio-No Housekeeping

  • Sleeps 2

View all photos for City Scape Studio Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

City Scape Studio Apartment

  • Sleeps 2

View all photos for Two-Bedroom Dual Key Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

Two-Bedroom Dual Key Apartment

  • Sleeps 4

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About this property

Oaks Townsville Hotel

Luxury aparthotel with fitness centre and outdoor pool
This smoke-free aparthotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning and laundry facilities. Each apartment provides a kitchenette with a fridge, a stovetop, a microwave and a dishwasher. Guests will appreciate conveniences, such as a washer/dryer and an electric kettle, while a TV with cable channels and a DVD player provide a bit of entertainment.
Oaks Townsville Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Oaks Townsville Hotel. During your stay, you're just a quick walk from Maritime Museum of Townsville. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2008, this luxury aparthotel has 104 apartments over 11 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a washer/dryer and a balcony
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine at Metropole Hotel, a bistro with ocean views
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from Maritime Museum of Townsville and 12 minutes on foot from Perc Tucker Regional Gallery
There's a restaurant on site. WiFi and wired Internet are free in public spaces. Oaks Townsville Hotel offers its guests an outdoor pool and a fitness centre. An arcade/games room, tour/ticket assistance, and laundry facilities are also featured at the luxury Oaks Townsville Hotel. Self parking is free.

This 4.5-star Townsville aparthotel is smoke free.

Metropole Hotel – Overlooking the ocean, this bistro specialises in local and international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Cot: AUD 20 per night

Restaurants on site

  • Metropole Hotel

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Gym
  • Boat tours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 104 units
  • 11 floors
  • Built in 2008
  • Double-glazed windows

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Oaks M
Oaks M Palmer
Oaks M Palmer Hotel
Oaks M Palmer Hotel South Townsville
Oaks M Palmer South Townsville
Oaks M Palmer Apartment South Townsville
Oaks M Palmer Apartment
Oaks Metropole Hotel South Townsville
Oaks Metropole South Townsville
Oaks Metropole
Oaks Metropole Townsville
Oaks Metropole Hotel
Oaks Townsville Metropole
Oaks Townsville Metropole Hotel Aparthotel
Oaks Townsville Metropole Hotel South Townsville
Oaks Townsville Metropole Hotel Aparthotel South Townsville

Oaks Townsville Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 812 out of 1550 reviews
Rating 8 - Good. 528 out of 1550 reviews
Rating 6 - Okay. 132 out of 1550 reviews
Rating 4 - Poor. 52 out of 1550 reviews
Rating 2 - Terrible. 26 out of 1550 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

VIVIENNE TIOMAI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and lovely set up with kitchenette washer and dryer, also a balcony which is a plus had all the features we love including Foxtel, no need for soap they have all the dispenser solutions available even lotion it smells amazing. I will be back
Stayed 2 nights in Jul 2025

8/10 Good

Phillip

Liked: Amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Narelle, Booral

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jannine

Stayed 1 night in Jun 2025

6/10 Okay

Brian

Travelled with group
Disliked: Cleanliness, amenities
Not easy to find the reception on arrival as it is’ hidden’ at the back of the Metropole Pub, the room could have been cleaned properly, the balcony and its very basic furniture were covered in dust. The range hood doesn’t work and needs a good cleaning as well. The unit has a bathroom which is purposed built for people with a disability or mobility issues which makes it a little unpractical for people without disability.
Stayed 2 nights in Jun 2025

6/10 Okay

Ian, Dawes Point

Business traveller, Travelled with partner
Liked: Cleanliness
Nice view
Stayed 1 night in Jun 2025

10/10 Excellent

olivia

Liked: Cleanliness, property conditions & facilities
I liked the property because its quite and private love staying there
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, room comfort
All was great
Stayed 2 nights in May 2025

8/10 Good

Micheal

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If you stay two nights on two separate bookings that is told on check in and second night paid for at counter .on arrival . you shouldn’t recieve a knock at door at 910 am asking if your checking out .. and you are not .. but shown list that I was .. office communication poor .. a request was made on second booking but … paid premium price .. stayed here several times .. last two times have not been great service ..
Stayed 1 night in Jun 2025

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
The room i had was excellent it had everything you needed in it inwould stay there again i would love a river view next time i had the view of the car park which was boring but the room was lovely.
Stayed 2 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , well appointed units
Stayed 2 nights in May 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities
Clean, quiet. Table and bedside table definitely in need of replacing.
Stayed 2 nights in May 2025

10/10 Excellent

leanne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kirsten

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, Quite and great location
Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robin

Liked: Cleanliness, room comfort

Great location and good value for money.

Really friendly and helpful staff from both receptionists and woman who serviced the room. Great location in Townsville and food at Metropole also good. Decided to extend for an extra night as so good. Great value for money
Stayed 1 night in Apr 2025

8/10 Good

Shelby

Liked: Cleanliness, room comfort

Comfortable and decent value

Was comfortable and good value for money comparatively. Interior is looking a bit dated. Only given one key card I realised when I got to the room, however there was two of us staying. Yeah I could have asked for another one, but if you book for two, I feel like you should be offered two.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort

Perfect Room!

Amazing place. Everything we needed was in the room. Especially appreciated the washer & dryer, even supplied a detergent packet. Wow!
Stayed 1 night in Mar 2025

8/10 Good

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025