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Aloft Tulum

4.5 star property

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Photo gallery for Aloft Tulum

2 restaurants, breakfast served
2 outdoor pools, free pool cabanas, pool umbrellas
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min walk‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for aloft, Room, 2 Double Beds, View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, View

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, View

View from room

aloft, Room, 1 King Bed, View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, View (Terrace)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Non Smoking, View (Balcony)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, View (Terrace)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 1 King Bed, City View

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 Bedroom, View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Suite, 1 Bedroom, View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, City View

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (540)
The price is €63
for 1 room
includes taxes & fees
3 Jun - 4 Jun
Naala Tulum

About this property

Aloft Tulum

Luxury hotel with 2 restaurants and 2 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body scrubs.
Our customers tell us that they can't get enough of the helpful staff at Aloft Tulum. During your stay, you're just a quick walk from Tulum National Park. Free WiFi in public areas, 2 outdoor pools and 2 restaurants are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Just a 4-minute walk from Tulum National Park and a 5-minute drive from Gran Cenote
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Tulum offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2170 square feet (202 square metres) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Aloft Tulum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
W XYZ Restaurant – This restaurant only serves breakfast.
Ático Rooftop Bar & Loung – This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar – This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft – This coffee shop serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (119 centimetre high)
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 30 per pet, per stay
  • Weight limit: 40 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night.
  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 25 for adults and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (return), (up to 17 years old)
  • Covered self-parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Aloft Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 430 reviews
Rating 8 - Good. 94 out of 430 reviews
Rating 6 - Okay. 18 out of 430 reviews
Rating 4 - Poor. 13 out of 430 reviews
Rating 2 - Terrible. 15 out of 430 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FABIOLA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location in Tulum city area.
Stayed 3 nights in Feb 2025

2/10 Terrible

Luc-Armand

Disliked: Cleanliness, staff & service
Stayed 8 nights in Feb 2025

8/10 Good

shawnta

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel smelled really damp or mildewed. Front desk Staff not friendly at all. We had a car accident on the way to the hotel. No one from the hotel asked if we’re ok. I didn’t want to even asked questions. It was 2 guys at the front maybe working a 12 hour shift, not friendly at all! At one point maybe 2 ladies came to help still not a smile a hello a good bye a welcome…. Nothing… The security staff was very friendly. I didn’t like room service they brought the meal with no utensils to eat with. I love the area great walking distance to several stores and restaurants. Housekeeping was the best always friendly and helpful. I’ve stayed at several Alofts never felt so invisible. I loved my one bedroom with a terrace.
Stayed 5 nights in Feb 2025

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Staff & service, property conditions & facilities
Sheila the front desk person was terrific and took care of me
Stayed 1 night in Feb 2025

10/10 Excellent

Tajah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tania

Stayed 1 night in Jan 2025

6/10 Okay

Richard, Marysville

Liked: Cleanliness, property conditions & facilities
i was in Tulum on business and required Internet . I finally had to have the front desk log into their Internet for a one time use. The general wifi was not password protected .OOCH. im a Binvoy member but did not have my log in and password with me . in short no one cared to assist . in my numerous stays at the Hotel the facility was managed properly i may change Hotels next trip but assuming their Wifi is working and their is some help will return. in the past ive had no issues and enjoyed the Hotel . Richard S.
Stayed 1 night in Jan 2025

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício no centro de Tulum. Perto de tudo.
Stayed 3 nights in Jan 2025

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025

10/10 Excellent

Shaundila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

ENRIQUE

Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a gem! Thank you to Monica who has been incredible on all 3 trips to the hotel in 2 years! Rafael is a gem and will go out of his way to exceed your expectations Luis at the front desk is also amazing! Going above and beyond!c Clean new and well situated property! Beautiful roof top pool. Fairly priced and about a 25 minute bike ride to Downton Tulum! There is a Super Cheduri which is the equal whole foods in Mexico! This really is a no brainer! Book it You won't be sorry!
Stayed 9 nights in Dec 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Hector

Stayed 2 nights in Dec 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly perfect as far as everything I needed. Staff was wonderful. I do wish at least one of the pools was heated.
Stayed 9 nights in Dec 2024

2/10 Terrible

Oghenetejiri

Stayed 2 nights in Dec 2024

10/10 Excellent

Guerdy

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great , and it wasn’t too far restaurants or other activities! They let you do early check-in.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
There is no quiet place in this hotel. Music is always so loud, even at night. The walls are paper thin, I can hear the conversation in the next room. Check out took too long. The clerk was on the phone for 5 minutes and did not help me. The breakfast is nice and the rooms are big. The gym is too hot. The food is affordable. The facility is nice but the music is very distracting
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Keland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property in Tulum
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with pets
Liked: Amenities
Very good stay loved it
Stayed 7 nights in Dec 2024

10/10 Excellent

samanwaya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent
Stayed 2 nights in Dec 2024