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Ana y Jose Tulum Hotel & Spa

4.5 star property
VIP Access

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Photo gallery for Ana y Jose Tulum Hotel & Spa

40-inch Smart TV with satellite channels, TV
Property video
Reception
Premium bedding, down duvets, minibar, in-room safe
Breakfast, lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪10 min walk‬
  • Place, Tulum Mayan Ruins
    ‪18 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪76 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Villa Coba

Premium bedding, down duvets, minibar, in-room safe

Villa Coba

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Superior Garden

Terrace/patio

Superior Garden

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Premium bedding, down duvets, minibar, in-room safe

2 Bedroom Suite

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Feelings OV

Premium bedding, down duvets, minibar, in-room safe

Feelings OV

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Charming OV

Beach/ocean view

Charming OV

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Charming Garden

Premium bedding, down duvets, minibar, in-room safe

Charming Garden

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Casa del Agua

Premium bedding, down duvets, minibar, in-room safe

Casa del Agua

  • Ocean view
  • 1 bedroom
  • Sleeps 10
  • 3 King Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for Manglar

Manglar | Premium bedding, down duvets, minibar, in-room safe

Manglar

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Ana y Jose Tulum Hotel & Spa

Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and massage/treatment rooms.
Ana y Jose Tulum Hotel & Spa offers 32 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach, an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
During your stay at Ana y Jose Tulum Hotel & Spa, you're just a quick walk from Tulum Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine and a beachfront location while dining at Ana’s Kitchen
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, reflexology or facials at Om Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach and a gym
  • Steps from Tulum Beach and a 4-minute drive from Sian Ka'an Biosphere Reserve
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Ana y Jose Tulum Hotel & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). After a day at the beach, enjoy amenities at Ana y Jose Tulum Hotel & Spa such as a complimentary children's club, an outdoor pool and a fitness centre.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. Self parking and valet parking are free.

This 4.5-star Tulum hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Ana’s Kitchen – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Ana y Jose Tulum Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ana’s Kitchen

Things to do

  • Beach club
  • Designer stores
  • Free children's club
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Family friendly

  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Built in 1984
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 700 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.
  • Resort fee: MXN 380 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 4940 per vehicle (return, maximum occupancy 7)
  • Pet fee: MXN 700 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Ana y Jose Tulum Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 02456748
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Ana y Jose Tulum Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 233 reviews
Rating 8 - Good. 49 out of 233 reviews
Rating 6 - Okay. 17 out of 233 reviews
Rating 4 - Poor. 7 out of 233 reviews
Rating 2 - Terrible. 8 out of 233 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Milton

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room. Clean and excellent staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean and friendly personal.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nawal

Liked: Cleanliness, property conditions & facilities
Beautiful place good service
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Sulagna

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious, clean rooms (not ocean view—those rooms are quite small). Friendly staff, but slow service and often inaccurate (food and beverage). Good value.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful stay thank you for everything
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful stay. Ana y José is a stunning resort with incredible design and décor — our room was perfect and felt both luxurious and relaxed. The staff were outstanding, warm, and attentive throughout our stay. Facilities were excellent, the food was fantastic, and the beachfront location is truly beautiful. The only minor drawbacks were that hot water was a bit hit-and-miss, and at night you could hear music from a nearby resort down the beach. That said, these were small issues in an otherwise amazing experience. We would absolutely love to return.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Danny

Liked: Cleanliness
Disliked: Property conditions & facilities
The beach in front of this hotel was super dirty with seaweed while the rest of hotels beach properties were clean.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

shahram

It was OK
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beachfront resort
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Domenic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay and service
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel next to the beach.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Dania Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Chamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Elios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great Rafael & Paulina are top class.
Stayed 5 nights in Aug 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place

We stayed there for 5 nights and 6 days. We had room Amancer facing the beach and could see the sea right from my bed when you open the door. Food was good and they have good beach chairs as well. The best part that we liked a lot was that it was located in the quite part of the beach and it was walking distance to other hotels/restaurants.
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again
Verified

10/10 Excellent

TAMIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Nov 2022