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Axkan Tulum

3.0 star property

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Photo gallery for Axkan Tulum

Outdoor pool, pool loungers
Family Room, 2 Double Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated
Porch
Family Room, 2 Double Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
CALLE CHAN CHEN MZ 6 LT 1, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Cenote Calavera
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 1 King Bed, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Standard Room, 1 King Bed, Balcony, Pool View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds, Balcony, Pool View

Family Room, 2 Double Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Family Room, 2 Double Beds, Balcony, Pool View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds, Balcony, Pool View

Superior Room, Multiple Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Superior Room, Multiple Beds, Balcony, Pool View

  • 32 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Axkan Tulum

Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
Axkan Tulum offers 28 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Axkan Tulum, you'll be within walking distance of Dos Aguas Park. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 5-minute drive from Gran Cenote and 7 minutes from Tulum Mayan Ruins
There's a restaurant on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Axkan Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

The hotel hosts a free manager's reception daily.
Axkan Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10:30 AM for a fee: MXN 120 per person
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 120 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Axkan Tulum Hotel
Axkan Hotel
Axkan
Axkan Tulum Hotel
Axkan Tulum Tulum
Axkan Tulum Hotel Tulum

Axkan Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 80 reviews
Rating 8 - Good. 26 out of 80 reviews
Rating 6 - Okay. 10 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pool

It is a little far from downtown, but the pool makes up for that. It was clean, the employees were all very nice and the beds were comfortable.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viajé con mi familia para celebrar el cumpleaños de mi hermano y la graduación de mi sobrina y fuimos los mas felices! la habitación super cómoda, con lo necesario para esta cómodos, El A/A enfría super bien por lo que no tendrán calor, la piscina bien, con un area aparte con banquitos y un barra, Los chicos de la recepción los chicos bastante amables, las instalaciones limpias y amplias; la vista de las habitaciones a la piscina y el mural de noche son muy muy relajantes!! El unico pero que le pongo es la zona del pueblo donde esta localizado, pero te rentan bicis y cerquita hay un food truck park y un centro deportivo donde puedes ir y dar la vuelta
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort

Couple trip

We visited in November and it rained a lot. Streets were flooded. The hotel was nice and the pool was comfortable but the room was nothing special. Kind of cool though that food delivery to restaurants was all the way to the hotel.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

ALEJANDRO RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel muy bien. La ubicación no muy buena pero de fácil acceso a la avenida principal. El servicio de los dependientes muy bueno
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Personal amable, instalaciones nuevas. Bonita alberca.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

MARIADELPILARGU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy bien de distacia del centro y sus cuartos limpios. que no me gusto que las cerrojos de las puertas no son buenas y cuando me iba a bañar a la alberca entro un perro a nadar, falta de control.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
L'hotel et la piscine sont bien, mais pas de petit frigo dans la chambre et l'emplacement de l'hôtel est loin de tout, ce qui n'en fait pas un endroit pratique. À noter que leur déjeuner continental inclu seulement une toast par personne, je laissais ma toast à mes enfants pour qu'ils mangent à leur faim... En arrivant, j'ai voulu annuler ma 3e nuitée (donc un bon 2 jours avant la 3e nuit) et ils n'ont jamais voulu me rembourser.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans une zone calme, ce qui est appréciable à Tulum. Propre, accueil et personnel agréable et souriant. Piscine appréciée des enfants. Un bémol : le petit déjeuner servi seulement à partir de 8h (voire un peu plus), alors que le site archéologique ouvre tôt => perte du petit déjeuner inclus si l'on souhaite comme nous visiter le site à la fraîche, et avant la masse énorme de touriste affluant après 9h30. A noter auss un défaut d'entretien de la douche de notre chambre, complètement entartrée, qui coulait très très faiblement. Résolu en démontant et grattant le pommeau de douche...
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel chitzen is actually in the town of piste.

Drove to this town to see ruins. Not much going on in this town. The hotel may have also had the nicest restaurant in town. Not much night life but the ruins were amazing. Good clean hotel with a/c and hot water and tv and internet. Whole town shuts down alcohol at 10pm.
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Walter

Disliked: Cleanliness, staff & service

Der schlechteste Service ever

Wir kamen um 13.00 Uhr an der Rezeption sagte man uns,ohne nachzuschauen, dass Check in erst um 15.00Uhr sei. Später stellte sich heraus,dass die Masse der Zimmer frei war. Obwohl wir ein 32 qm großes Zimmer mit 2 Betten gebucht hatten wurde uns ein Zimmer von der Grösse eines Abstellraums zu gewiesen und behauptet es gäbe kein anders.Erst als ich sah,dass es auch größere Zimmer gab, und Druck machte, könnten wir umziehen. Das Zimmer wurde nie gereinigt
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Okay, but water is important

The people were nice, but we didn’t get any hot water for the shower.... and the water was really weak.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great little hotel close to the Main Street in town
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near enough to bars, restaurants and a short drive to the beach. Great value for the location
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Very quiet. Staff friendly. A bit of a walk to town but great
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel..confortable beds..polite staff..available parking...and beautiful pool..thank you
Stayed 1 night in Jan 2019
Verified

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel

Schönes Hotel sauberes Zimmer und die Leute sind sehr nett
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Axkan

Nice and very friendly staff!
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Dave

Liked: Staff & service
Disliked: Room comfort
Nice pool, rooms very basic i.e no glasses, coffe maker no cups or coffee, space for fridge but no fridge. Breakfast very basic and like everything else, no information in any language. Hard to find also as no sign on road leading to hotel. Reception staff were friendly and tried to help.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
muy tranquilo,linda pileta ,habitaciones comodas y la gente muy servicila
Stayed 1 night in Dec 2018
Verified

6/10 Okay

S

Liked: Staff & service

Wouldn’t stay again!

Located about 10 minutes from the centre. Could have been cleaner - towels were disgusting! Very uncomfortable beds and too small for two people. Pool was quite nice although cold. Only stayed two nights which was enough!
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
todo muy bien, solo que deberian tener a alguién que apoyara a subir y bajar maletas el hotel es de 3 pisos y no hay elevador,
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
The staff was happy to help in anyway possible. Location was close to ADO bus, taxis, collectivos and Tulum Avenue. Everyone was very friendly and the pool was very nice.
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and all of the employees were very helpful
Stayed 5 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto mucho y excelente su personal a excepción de la recepcionista de la mañana. Creo que. Debería cambiar su actitud El chico del restaurante muyyyy. Bien
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and bathroom, nice quiet location off the main street, but skipped breakfast because really overpriced.
Stayed 2 nights in Nov 2018