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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
VIP Access

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Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Family Suite, Pool View | Blackout curtains, free WiFi, bed sheets
Superior Quadruple Room, 2 Double Beds, Pool View | View from room
Superior Suite, Pool View | Bathroom | Shower, hair dryer, towels, soap
Family Suite, Pool View | Blackout curtains, free WiFi, bed sheets
Superior Quadruple Room, 2 Double Beds, Pool View | Blackout curtains, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
  • Place, LabnaHa Ecopark Adventures
    ‪3 min walk‬
  • Place, Dos Ojos Cenote
    ‪13 min drive‬
  • Place, Tulum Beach
    ‪20 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪75 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room, 1 King Bed, Pool View

Classic Double Room, 1 King Bed, Pool View | Blackout curtains, free WiFi, bed sheets

Classic Double Room, 1 King Bed, Pool View

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Studio

Basic Studio | Blackout curtains, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed

Blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Double Room, 1 King Bed, Pool View

Blackout curtains, free WiFi, bed sheets

Classic Double Room, 1 King Bed, Pool View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Double Beds, Pool View

Blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds, Pool View

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Double Beds, Pool View

Blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed, Pool View

Blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, Pool View

Blackout curtains, free WiFi, bed sheets

Superior Suite, Pool View

  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, Pool View

Family Suite, Pool View | Blackout curtains, free WiFi, bed sheets

Family Suite, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

This smoke-free hotel features 2 outdoor pools, free water park access and a restaurant. Self parking is free. Other amenities include a bar/lounge, 2 coffee shops/cafes and a garden. Housekeeping is available once per stay.
Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers 25 air-conditioned accommodations, which are accessible via exterior corridors, and features a ceiling fan and blackout curtains. Rooms open to balconies. 60-cm Smart televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

2 outdoor swimming pools are on site along with a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive, you're just a quick walk from LabnaHa Ecopark Adventures. Features include free self-parking, plus 2 outdoor pools and 2 coffee shops/cafes.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Restaurante Carey - Barra
  • Cooked-to-order breakfast served daily for a fee
  • Splash around at the free water park or swim in the 2 outdoor pools
  • On-site recreation includes zip-lining and kayaking
  • 11 minutes by car from Acceso al Parque Jaguar and 14 minutes from Akumal Beach
Some rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers its guests 2 outdoor swimming pools and a complimentary water park. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge.

Hotel Casa Tortuga Tulum Cenotes Park Inclusive also features a garden and a picnic area. Free self parking is available.

This 3-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 9:00 AM to noon.
Restaurante Carey - Barra – This restaurant specialises in Mexican cuisine and only serves lunch.
Cafetería Mami Bonita – Overlooking the garden, this coffee shop specialises in local cuisine and serves breakfast, brunch and lunch. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Cafetería Alebrije – This coffee shop specialises in Mexican cuisine and serves breakfast, brunch and lunch. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Snack Bar Caguama – This bar specialises in Mexican cuisine and serves brunch and lunch. Guests can enjoy al fresco dining (weather permitting). Open selected days.

All-inclusive details

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: MXN 350 for adults and MXN 350 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cafetería Alebrije
  • Cafetería Mami Bonita
  • Restaurante Carey - Barra
  • Snack Bar Caguama

Things to do

  • 2 outdoor pools
  • Ecotours
  • Free water park
  • Kayaking
  • Snorkelling
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Free water park access
  • Mini-fridge

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-cm smart TV with digital channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 9:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 75 reviews
Rating 8 - Good. 16 out of 75 reviews
Rating 6 - Okay. 6 out of 75 reviews
Rating 4 - Poor. 2 out of 75 reviews
Rating 2 - Terrible. 7 out of 75 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Lizbeth Cortes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Stayed 8 nights in Aug 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it for a few nights only. Food options are limited but having free access to the 4 cenotes, zip lining and other features made it amazing and a great value. Would appreciate longer hours for the cafeteria. Good prices and excellent staff.
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Johan

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Gicel

Liked: Cleanliness, amenities, property conditions & facilities
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Karina Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

emma

Disliked: Staff & service, amenities, property conditions & facilities
Cenotes aren’t natural. There are no places to have dinner. Staff and personnel are unwilling to accommodate the customers. Overall very disappointed in how they handled things that were out of my control.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Monica

Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Aleksandr

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
Stayed 5 nights in Oct 2025
Verified

2/10 Terrible

Kendra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Desidério Fertuzinhos

Liked: Cleanliness, property conditions & facilities
La habitación muy confortante, lo único que recomendaría sería un microondas, fuera de eso, estuvo muy tranquilo. Los cenotes espectaculares, muy lindos, incluyendo a los guías que fueron muy amables. Como recomendación diría lo de los restaurantes que cierran muy temprano, deberían dedicar uno al hotel que cierre un poco más trade.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Sophie

Liked: Amenities
Emplacement magnifique, visite des cenotes! Tyroliennes, kayaks…magiques!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Katharine

gracias.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Katharine

gracias.
Stayed 14 nights in Nov 2025
Verified

8/10 Good

Angel

Liked: Staff & service
Si
Stayed 4 nights in Dec 2025