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Copal Tulum Hotel

4.5 star property
VIP Access

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Exterior
1 bedroom, premium bedding, down duvets, memory-foam beds
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room | 43-inch Smart TV with satellite channels, TV, Netflix
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪2 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

  • 154 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

  • 122 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Terrace/patio

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Double Room, 1 King Bed, Private Pool, Garden View

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

  • 95 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View | 1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Private kitchen

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

  • 165 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed

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Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (260)
The price is €111
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Kimpton Aluna Tulum by IHG

About this property

Copal Tulum Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Copal Tulum Hotel. During your stay, you'll be within walking distance of Tulum National Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Copal Gastro Bar, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, deep-tissue massages or facials at The Healing Spot
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Just a 3-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Copal Gastro Bar – This poolside delicatessen specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Kokoro – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Copal Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 632 out of 980 reviews
Rating 8 - Good. 152 out of 980 reviews
Rating 6 - Okay. 70 out of 980 reviews
Rating 4 - Poor. 55 out of 980 reviews
Rating 2 - Terrible. 71 out of 980 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dope spot felt like I was in the jungle . The staff is very helpful and it’s in a safe area
Stayed 4 nights in Feb 2025

10/10 Excellent

Jesús

Stayed 2 nights in Mar 2025

10/10 Excellent

Karla, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2025

10/10 Excellent

clara, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and the inside environment. I’d have preferred if the pools were heated. Great service!!
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful, especially the attention and genuine concern for customers' satisfaction from Ivy.
Stayed 9 nights in Feb 2025

10/10 Excellent

Terrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great pick for my first time in tulum
Stayed 4 nights in Feb 2025

10/10 Excellent

Cyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with excellent staff and service. Restaurant had excellent food.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alice

Stayed 7 nights in Feb 2025

10/10 Excellent

Tehlair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and the ability to rent atvs
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than expected

Everything expected and even more. The staff when you first arrive are super personal and keep a friendship the whole time you are there. We stayed a week. Every evening coral filled the air. The hotel is some what off the beaten path, but still ina central location to restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurant was decent. Recommend the upstairs Japanese restaurant. Call ahead to see if you can book a whole apartment rather than a single room as the room itself is rather small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good meal and drink options. Overall a very good value, but a little bit of a walk from the main tulum strip
Stayed 3 nights in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely INCREDIBLE!!! I loved it here. Having a private pool was fantastic. Definitely coming back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE!! El servicio excepcional ❤️
Stayed 2 nights in Jan 2025

6/10 Okay

BERNADETTE

Travelled with partner
The facilities beautiful, nice, room was clean but outside private pool area was dirty, dirty dishes left behind and pool was full of debri. Besides that, all was nice. Staff was very friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is long enough to swim laps!
Stayed 7 nights in Feb 2025

10/10 Excellent

Soraya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay:) will be back
Stayed 4 nights in Feb 2025

8/10 Good

Isatu

Liked: Staff & service, room comfort

Exactly what you need and nothing more

This hotel is great as long as you know primarily what you're paying for and that's your own enclosed terrace and easy access to two pretty good restaurants, a spa and pools in a nice amazon rainforest looking space. Once you realize that, it's easy to get past the small amount of space (assuming you have a standard sized room), the salty water coming from the taps and very much distressed looking mirror. Also, the service it great. The concierge will get you to wherever you need to go which is important given how far away from things the hotel district in general is.
Stayed 4 nights in Jan 2025

10/10 Excellent

keondra N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. The hotel is set up inside of the jungle so trees are everywhere..throughout-in a beautiful way. The private pools and the room service was chef's kiss! I'd recommend and will return!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first and foremost, Max is absolutely the best! he’s helpful, responsive and kind. this is my 3rd time staying at Copal and Max has made each stay welcoming. Esmeralda at the front desk is also a pleasure. Claudio is amazing and helpful as well. Claudio is always so welcoming and kind no matter what. Claudio and Max are turtle the heart of this hotel and the reason I will continue to stay here. Unfortunately Johnny is not so pleasant and I would probably avoid him if necessary. There was a plumbing issue with my room and he was not very accommodating. He emphasized there would be a cost difference to change my room due to issues of the hotel, I found that very odd and compelling seeing that it wasn’t on my behalf. There also was no budging with this to be clear. It was quite upsetting seeing that I was in a room with a private pool and had to downgrade and was still being met with his nonchalant demeanor.
Stayed 5 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Salende

Liked: Cleanliness, amenities, property conditions & facilities
It’s was a beautiful property. Giving a jungle vibe
Stayed 3 nights in Jan 2025

8/10 Good

Angelique

Travelled with family and small children
Liked: Cleanliness
Beautiful jungle hotel with amazing staff! Thank you so much! The food was great and all the plants made the hotel so special!
Stayed 6 nights in Jan 2025