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El Paraiso Hotel Tulum

3.5 star property
VIP Access

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Photo gallery for El Paraiso Hotel Tulum

A beachside dining area with a table and chairs under a thatched roof, overlooking the ocean.
A poolside area with lounge chairs and umbrellas, surrounded by palm trees and a bamboo fence.
A beach with rows of sun loungers and palm trees, a clear sky, and the ocean in the background.
A sandy pathway leading to a beach area with palm trees and wooden fences.
A bedroom with a large bed, a wooden headboard, a TV mounted on the wall, and a view of the beach through the sliding glass door.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Playa Paraiso
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

A room with a large sliding glass door leading to an outdoor area with a hammock and chairs. There is a wooden bed frame with a canopy and a wall-mounted clothes rack with colorful pom-poms.

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Queen Beds

A hotel room with two beds, a large window, and a view of greenery outside.

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, beige bedding, and a window with curtains.

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Exclusive Bungalow, Multiple Beds

A thatched-roof tent with a bed and a hanging lantern.

Exclusive Bungalow, Multiple Beds

  • Sea view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A bedroom with two beds, a wooden headboard, and a view of the beach and palm trees through a glass door.

Deluxe Double Room

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Luxury Double Room

A bedroom with a large bed, a wooden headboard, a TV mounted on the wall, and a view of the beach through the sliding glass door.

Luxury Double Room

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

El Paraiso Hotel Tulum

Spend the day catching some rays at El Paraiso Hotel Tulum's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
El Paraiso Hotel Tulum offers 15 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
A private beach and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Paraiso. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at El Paraiso Hotel Tulum. During your stay, you're just a quick walk from Playa Paraiso. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy Mexican cuisine and a beachfront location while dining at El Paraiso Restaurante
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Swedish massages at El Paraiso
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, complimentary bicycles and volleyball
  • Steps from Playa Paraiso and a 2-minute drive from Tulum Mayan Ruins
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At El Paraiso Hotel Tulum, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this Mediterranean Tulum hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
El Paraiso Restaurante – This beachfront restaurant specialises in Mexican cuisine and serves brunch, lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Paraiso Restaurante

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Books
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Beach toys
  • Mini-fridge
  • Pool toys
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 1 building
  • 1 floor
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

El Paraiso Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 119 out of 161 reviews
Rating 8 - Good. 28 out of 161 reviews
Rating 6 - Okay. 7 out of 161 reviews
Rating 4 - Poor. 1 out of 161 reviews
Rating 2 - Terrible. 6 out of 161 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, amenities
Nice and clean room, amazing location on the beach and helpful staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Trond

Liked: Cleanliness, staff & service, amenities
Very friendly staff with a familiar feel, the room was nicely decorated.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach, very nice staff, comfortable room.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Gurucharan

Liked: Cleanliness
Right up against beach area with white sand. Good size pool. Property is inside protected reserve, and surrounded by a jungle with a single road for access. Couple of nearby restaurants are accessible walking on the beach, or the road, and have excellent food. With everything else in the area for other activities (Cenote, water parks etc), this offers the best location to stay and unwind and explore.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel on one of the best neaches in Tulum. Staff was highly attentive to our needs and sincerely wanted my family to have a memorable experience. The room has the look and feel of a spa. The complimentary breakfast was healthy and delicious. Small, quaint, and delightful. We'll be back for another week.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Mehiar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay. I would stay again for sure. Very nice beach and you can take the electric car to go to the ruins. The only thing to keep in mind is that getting in and out of the hotel requires ordering a taxi from the hotel since they don't let anyone in and out of the park where the hotel is located. Very friendly staff and the room is very well equipped.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent and I look forward to staying there again. Love the beach area too.
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel's location in the National Park and on the beach. The restaurant was delicious, the staff were helpful, everything was great. We loved the free breakfast! They gave us bikes to use and we were able to visit other hotels for dinner each night and feel safe doing so. We walked to the ruins and took the electric shuttles. The only things we'd have changed was to have the bar and/or restaurant open later so we could grab apps or drinks in the evenings. We were also quite confused by how the shuttles worked and it took a couple days to figure it out, so a better explanation with a map of the routes might have been helpful. But these are just suggestions. We had a wonderful time!
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Yakup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is 20 mins walk away from the Maya Ruins, we didnt chekc that in the first day. And there are free electric busses that take you the ruins in less than 10 minutes
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing and the beach location was exactly what I was looking for during my stay in Tulum.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Roberto Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very safe and quiet, eco-friendly, nice place to stay
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and welcoming staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Wesley p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing the beach was the best. The beach club restaurant could have a bit more for selection on the menu but overall this was 👍
Stayed 9 nights in Sep 2023
Verified

10/10 Excellent

Moris

Liked: Staff & service, property conditions & facilities
Staff is extremely nice and polite.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, beach easy access and views. Hope they can serve dinner some day.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Ixchel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and safe!
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
The staff was very friendly and attentive. The restaurant onsite did not stay open very late so we had to get dinner offsite quite often.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right on the beach. Nice staff.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect beach hotel.

I should give the hotel a negative review to keep it as a hidden gem, but it’s a wonderful hotel with great staff. I’d love to come back.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Emily

Liked: Property conditions & facilities
Everything was perfect! It’s truly paradise.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff , convenient location super clean. Had a great time with the family. Thank you to all the staff service.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant. The room was clean, comfortable and quiet. The beach location was very nice. Could have stayed longer.
Stayed 3 nights in May 2024