6/10 OK
Lisa
18.4.2025
HyvÀÀ: Siisteys
Huonoa: Henkilökunta ja palvelu
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating.
I was in an ocean front suite. This came at a premium it was wonderfulâŠexceptâŠthe one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet.
The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldnât have a room ready was already odd.
I asked for help getting a taxi and was quoted a ridiculous price and they werenât willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why werenât they.
Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful.
This property wasnât for me but I think a younger crowd would enjoy it as itâs cool with its rooftop pool.
Lisa
Yöpyi 4 yötÀ maaliskuussa 2025