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Aluna Resort Tulum

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Photo gallery for Aluna Resort Tulum

A spacious room with a high ceiling, wooden beams, a large bookshelf, a wooden coffee table, and a seating area with a sofa and chairs.
A wooden deck with a pool, thatched-roof seating areas, and potted plants.
A wooden deck with seating, steps leading to a cushioned area, and a potted plant.
A coastal landscape with a rocky shoreline, beach, and vegetation.
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Comfort Room, 1 King Bed, Garden View

A poolside area with wooden loungers, a table, and a bench.

Comfort Room, 1 King Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Room, 2 Queen Beds, Garden View

A poolside area with wooden loungers, a table, and a bench.

Comfort Room, 2 Queen Beds, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Comfort Room, 2 Queen Beds, Accessible, Garden View

A poolside area with wooden loungers, a table, and a bench.

Comfort Room, 2 Queen Beds, Accessible, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

A multi-story building with thatched roofs and lush greenery.

Deluxe Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Garden View

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Deluxe Room, 2 Queen Beds, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Room, 1 King Bed, Balcony, Garden View

A hotel room with a large bed, a balcony with a table and chairs, and a view of greenery outside.

Junior Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Senior Room, 1 King Bed, Terrace, Garden View

A rooftop terrace with a hot tub, lounge chairs, a thatched roof, and a stone wall.

Senior Room, 1 King Bed, Terrace, Garden View

  • Garden view
  • 140 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Aluna Resort Tulum

2 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar.
Aluna Resort Tulum offers 78 air-conditioned accommodations with a safe and complimentary bathrobes. Beds feature down duvets and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include slippers and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ikal Spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Aluna Resort Tulum. During your stay, you're just a quick walk from Jaguar Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with body treatments, body scrubs or massages at Ikal Spa
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Just a 3-minute drive from Tulum National Park and 6 minutes from Gran Cenote
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Aluna Resort Tulum offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Aluna Resort Tulum. Free self parking and valet parking are available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
Aluna Resort Tulum has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Cooking classes
  • Free bicycle rentals
  • Full-service spa
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • In-room babysitting

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (86 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 3 buildings
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2018
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Aluna Resort Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 339 reviews
Rating 8 - Good. 66 out of 339 reviews
Rating 6 - Okay. 22 out of 339 reviews
Rating 4 - Poor. 7 out of 339 reviews
Rating 2 - Terrible. 10 out of 339 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ramin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all around.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Kia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with beautiful ambience, no too far from beach hotels and restaurants.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service from the staff. Great room and pools were lovely. Restaurant had great food!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mary Margot

Wonderful Stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Randy

Everything about this hotel was great!! Quick check in. The rooms were lovely and clean. The property and grounds were beautiful. Staff was excellent. The breakfast was excellent along with the dining staff.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Damesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
Bike rentals and close to Mayan Ruins
Shower not repaired
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, amenities, property conditions & facilities
Great place with spacious rooms.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Two fantastic pools, onsite restaurant with great staff and food. Delicious breakfast with lots of options in the morning. Kid friendly, our son made some friends and had a nice time. Free bike rentals offered by the hotel, yoga classes etc. Staff is super friendly and helpful. We’d highly recommend this hotel to anyone! Thank you!
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, nice relaxing vibe, wonderful staff and food.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fresh and tasty. Orders made from scratch. The fruit was freshly cut and not from frozen or refrigerated. Pool areas a cabanas were also clean.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place! Super clean and well located
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Perfect location - not far by bike or cab to the beaches. Lots of sargassum on the beach when we went so we’re happy not to be staying by it. Close to town. Very safe area. Staff are friendly, rooms are clean and big. Pool is great fun. Breakfast each day (included for us) was excellent. Would stay here again for sure. Cabs cost about $20/$25USD to beach or town but you ride a bike (free) or walk.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
Staff were great! The hotel was beautiful and worth the price.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Poornima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Carlos

Liked: Amenities, property conditions & facilities
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

DR JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, super friendly staff

Great location, super friendly staff
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, bike availabilty and super nice place!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sharmaine

Liked: Cleanliness, amenities, property conditions & facilities
The staff were phenomenal and super attentive. The bikes were great to get around with. Will be back!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rayleen Lenore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh, staff were friendly and park nearby. Loved access to bicycles
Stayed 16 nights in Nov 2025
Verified

10/10 Excellent

Sheila

Liked: Amenities
Excellent location and staff is very friendly.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was terrific. Clean and tranquil. Very friendly staff. Great walkable / bikable location to food, shopping, beach. Quick car rides to adventure. Perfect for our small family (kids 8 and 11). Only complaint is that the bar upstairs had amazing food, but wasn't open every night.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, amenities, property conditions & facilities
great people. Great maid service. Nice rooms.
Stayed 24 nights in Nov 2025
Verified

8/10 Good

Temel

Liked: Cleanliness
Pros: The restaurant was the best part of this hotel. You can rent a free bike and go around the town for dinner Cons: the rooftop pool is a joke. Ground pool is in the shade and you can’t get sun. So, you need to bike 20 mins to the beach.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Louis at the front desk is the best! The staff was very helpful.
Stayed 4 nights in Oct 2025