Lux Retreat. Priv. Pool, Surreal View, Concierge

Tranquil elegance awaits. White & beige hues create a peaceful atmosphere. Private plunge pool for ultimate relaxation. Lush jungle or pool views enhance serenity. High-quality appliances, full kitchen, dedicated workspace, & plush king bed. Sofa bed sleeps 4. Washer/dryer. Luxury & functionality for an unforgettable Tulum escape.

Experience the magic of Tulum at Satori, nestled in Region 15 just 6 minutes from the main avenue and 1 km into the jungle, providing the perfect blend of tranquility and easy access to the action. Only 3.5 km away, dive into the vibrant hotel zone, with its numerous beach clubs lining the stunning Caribbean coast. The route from Tulum Avenue offers convenient access to shops, restaurants, pharmacies, and a gas station. For a lively evening, the renowned Calle 7 in La Veleta, with its eclectic mix of restaurants, bars, and boutiques, is just a short trip away.

Arriving at Your Tulum Escape: We want your arrival to be as seamless as possible. You’ll find convenient parking available directly in front of the condo. If you are arriving by taxi or private transfer, you can be dropped off right at the entrance, where our team will be waiting to warmly welcome you and show you around.

Check-in: 3:00 PM to 5:00 PM. Our staff will be available to greet you and hand over the keys in person.

After 6:00 PM: Check-in is done at the reception with the security guard. We will send all the instructions to access your accommodation.

Housekeeping:

Complimentary Housekeeping: Enjoy a free cleaning service every seven days of your stay. This includes tidying up the bathrooms and kitchen, making the beds, and cleaning the floors.

Extra Cleaning: If you’d like a more thorough cleaning or more frequent service, just let your concierge know. (Additional fees apply and are subject to availability).

Bedding & Towels:

Linen Changes: For stays longer than seven days, fresh linens and towels will be provided during your complimentary cleaning.

In-Unit Laundry: For your convenience, each unit has a washer and dryer. You can also request extra linen changes through your concierge for a small fee.

Electricity:

Power Supply Notes: Due to ongoing development in Tulum, occasional power outages may occur due to work by the CFE (Mexico`s Federal Electricity Commission). These outages are sometimes announced in advance, but schedules can change. During the rainy and hurricane seasons, outages can be more frequent and last longer.

What We Provide: We have flashlights and rechargeable fans available for your use.

Electricity Usage: We’ll take a meter reading at check-in and check-out. Your reservation includes ___ kw/h per day. Usage beyond this will be charged at __ per kw/h.

Internet Access:

Wi-Fi Details: You’ll receive the Wi-Fi network name and password upon arrival.

Tech Support: Please contact your concierge if you experience any issues with the internet.

Possible Disruptions: Internet service may be affected during heavy rains and hurricanes.

Water:

Tap Water: The tap water is not suitable for drinking or cooking, but it’s perfectly safe for brushing your teeth and showering.

Waste Disposal:

Recycling & Trash: Each unit has separate bins for organic and inorganic waste.

Trash Removal: Our housekeeping staff will empty the trash during your complimentary cleanings. There are also larger bins available for guests outside the building.

Air Conditioning:

Optimal AC Use: The ideal setting for the mini-split AC units in this area is 24°C (75°F).

Maintenance Requests: Please report any issues with the AC immediately.

Responsible Use: Please turn off the AC/heating when you leave the unit.

Hot & Cold Water:

Faucet Operation: In Mexico, turning the tap to the right is for cold water, and turning it to the left is for hot water.

Hot Water Warm-Up: Please note that it may take a few minutes for the hot water to come through.

Your Well-being is Our Priority: At Satori, we value communication with our guests and look forward to meeting you. We will be available at the property from 9:00 a.m. to 6:00 p.m. to provide you with the best service. For your convenience, you can also contact us via phone call or text message. In case of an emergency outside of these hours, please contact any member of our staff or the security guard, who will be ready to assist you.

Relaxed among nature

It is advisable to rent a car, or motorcycle for easy access to the beach and town. Bikes rented on site.

Welcome to Satori Tulum, an exclusive sanctuary nestled in the heart of Tulum’s lush jungle. Here, luxury meets nature in perfect harmony, offering you an unparalleled getaway that blends refined architectural design, high-quality natural materials, and vibrant greenery. Immerse yourself in an Insta-worthy oasis featuring two spectacular main pools, thoughtfully curated spaces, and a serene ambiance designed to inspire relaxation and connection.

While our location is a quick 7-minute drive from both Tulum’s vibrant town center and pristine beaches, the tranquil jungle setting ensures a peaceful retreat from the bustle. Please note that construction is ongoing nearby, with light noise possible between 9 am and 7 pm. However, the serenity of Satori Tulum and its wealth of amenities will undoubtedly make your stay memorable.
Please note: While we offer the experience of a luxury boutique stay, this is a privately owned residence, not a commercial hotel. Since each owner has placed a lot of effort and money in furnishing the units to this high standard, we are compelled to keep that like that.
We ask your help to take care of the property and everything in it, as if it were yours. So, any permanent stains or damage to furniture, pillows, linens, towels or any other item will be charged. We reiterate, please treat the space with care so future guests — and possibly you again — can enjoy it in perfect condition.

Liability Disclaimer – Common Areas and Patios
The tenant acknowledges that certain parts of the building, including but not limited to entrance
halls, staircases, elevators, pools, gyms, gardens, and other shared areas (hereinafter referred
to as “Common Areas”), are shared with other residents or guests.
In addition to the Common Areas, the property includes a private patio with a plunge pool,
which requires careful and responsible use. Some patios may be elevated, and surfaces can
become slippery when wet. It is therefore important to follow safety guidelines to avoid
accidents.
Key safety guidelines include, but are not limited to:
- Do not run or jump on wet surfaces.
- Do not dive into the plunge pool.
- Never leave children unattended.
- Respect the general rules applicable to Common Areas.

The owner and/or property manager cannot be held responsible for injuries, accidents, property
damage, or loss occurring in these areas, unless in cases of gross negligence or proven
misconduct.
The tenant agrees to act responsibly and immediately report any situation that presents a
potential risk to the owner or property manager (e.g., a broken barrier, a very slippery surface,
poor lighting), while acknowledging that certain permanent features of the property—such as the
elevated design of the plunge pool—are an integral part of the patio layout and require cautious
use.
By accepting these terms, the tenant understands that the use of the Common Areas, patio, and
plunge pool is at their own risk and agrees to waive any claim or legal action against the owner
for any incident occurring in these areas.
How to use this clause:
✅ Include it in your rental agreement before the guest’s arrival.
✅ Have it signed electronically or include it in your Airbnb house rules.
✅ Optionally, post a reminder onsite near areas of risk (e.g., pool, stairs, patios).

Smoking is prohibited inside the units; the designated area is the private terraces and gardens.

Cleaning: Guests are requested to leave the accommodation in a reasonably clean condition. If it is necessary to hire external cleaning companies, the guest must cover the expenses (mattress washing, sofa cleaning, etc.).

In the event of more than 3 complaints from other guests or residents, it will be necessary to leave the accommodation.

Cover expenses such as washing sofas, mattresses, or other pieces of furniture if necessary, or replacement of the piece in case of major damage.

Additional guests not registered in the reservation must pay an additional fee equivalent to 20% of the total reservation cost.

Visits are allowed as long as the holder notifies the host of the reservation and is responsible for any damage or breach of the condominium regulations. If the visit stays overnight, it will be counted as an additional guest.

Parties are not allowed.

Quiet hours 10pm-9am. All units have a safety deposit box; we are not responsible for lost items. It is the guest`s responsibility to safeguard their valuables, passports, etc.

Relax and Enjoy Our Common Spaces: Make the most of our common areas, open from 8:00 a.m. to 10:00 p.m. We maintain quiet hours from 9:00 p.m. to 9:00 a.m. so everyone can enjoy the tranquil surroundings.

Your Peace of Mind: Your safety and security are important to us. We provide overnight security, fire extinguishers, and readily accessible emergency contact information for your convenience.

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