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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property

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Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Design Loft, 1 King Bed, Ocean View | View from room
Casa Arena | 1 bedroom, in-room safe, individually decorated, individually furnished
Yoga
Beach/ocean view
Private pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Bar
  • Breakfast included
  • Room service
  • Spa

Explore the area

View in a map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Tulum Beach
    ‪18 min walk‬
  • Playa Paraiso
    ‪6 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Rooftop Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Viento)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room (Casa Palma)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palma)

  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View | 1 bedroom, in-room safe, individually decorated, individually furnished

Loft, Private Pool, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita) | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, Ocean View (Casita)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Coco)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds

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About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Family-friendly hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at Papaya Playa Project, Tulum, a Member of Design Hotels's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Papaya Playa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, Swedish massages and facials. The spa is open daily.
During your stay at Papaya Playa Project, Tulum, a Member of Design Hotels, you're just a quick walk from Tulum National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Indulge with Swedish massages or facials at Spa Papaya Playa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, volleyball and yoga classes
  • 9 minutes by foot from Tulum National Park and a 4-minute drive from Tulum Beach
  • Airport shuttle service available for a fee
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, Tulum, a Member of Design Hotels, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

Guests are served a free local cuisine breakfast daily from 7:00 AM to noon.
On-site venue – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Papaya Playa Project, Tulum, a Member of Design Hotels

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards
Papaya Playa Project, Tulum, a Member of Design Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 189 out of 360 reviews
Rating 8 - Good. 64 out of 360 reviews
Rating 6 - Okay. 35 out of 360 reviews
Rating 4 - Poor. 31 out of 360 reviews
Rating 2 - Terrible. 41 out of 360 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ernesto

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

10/10 Excellent

Josel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

6/10 Okay

Morgan

Stayed 1 night in Dec 2024

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Morgan

Stayed 4 nights in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

2/10 Terrible

Sarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024

8/10 Good

Koichi

Travelled with family
Liked: Staff & service, amenities
Facility is a bit old
Stayed 2 nights in Aug 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Kamyar

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

8/10 Good

Myra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024

10/10 Excellent

Keila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel papaya playa !

Loved the hotel. Amazing experience !! Will definifely return
Stayed 1 night in Aug 2024

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Amir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Stayed 7 nights in Jul 2024