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Xibalba Hotel

3.0 star property

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Photo gallery for Xibalba Hotel

Outdoor pool
Comfort Triple Room, Accessible, Ground Floor | In-room safe, desk, free WiFi
Balcony
Outdoor pool
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calle Andromeda Mza 7 Lte 7, entre Calle Libra y Calle Geminis, Tulum, QROO, 77780
  • Place, Dos Aguas Park
    ‪9 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Comfort Triple Room, Accessible, Ground Floor

Comfort Triple Room, Accessible, Ground Floor | In-room safe, desk, free WiFi

Comfort Triple Room, Accessible, Ground Floor

  • 15 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Triple Room, Accessible

Family Triple Room, Accessible | In-room safe, desk, free WiFi

Family Triple Room, Accessible

  • 12 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium Twin Room | In-room safe, desk, free WiFi

Premium Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room | In-room safe, desk, free WiFi

Premium Double Room

  • 7 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Triple Room

Premium Triple Room | In-room safe, desk, free WiFi

Premium Triple Room

  • 12 sq m
  • Sleeps 5
  • 2 King Beds and 1 Single Bed
  • Free Wi-Fi

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About this property

Xibalba Hotel

An outdoor pool, a children's pool and a meeting room are available at this hotel. Free full breakfast and free self parking are also provided. Additionally, dry cleaning, tour/ticket assistance and a garden are on-site.
Xibalba Hotel offers 7 accommodations with laptop-compatible safes and complimentary bottles of water. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Xibalba Hotel, you'll be within walking distance of Dos Aguas Park. Enjoy features like free breakfast and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 5-minute drive from Tulum Mayan Ruins and a few minutes from Tulum National Park
Xibalba Hotel offers its guests an outdoor pool and a children's pool. Free breakfast is available daily. A terrace, barbecue grills, and tour/ticket assistance are also featured at Xibalba Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Guests are served a free full breakfast daily from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Xibalba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The front desk at this property is open daily from 8 AM - 7 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Xibalba Hotel Tulum
Xibalba Hotel
Xibalba Tulum
Xibalba Hotel Hotel
Xibalba Hotel Tulum
Xibalba Hotel Hotel Tulum

Xibalba Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 72 reviews
Rating 8 - Good. 29 out of 72 reviews
Rating 6 - Okay. 4 out of 72 reviews
Rating 4 - Poor. 5 out of 72 reviews
Rating 2 - Terrible. 3 out of 72 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot in Tulum

Great location and peacful. Ideal location near downtown Tulum but on a quieter side street. As other reviews note, great breakfast and service. Quiet retreat!
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
仕方のないことかもしれませんが、シャワーの水量が少なかったです。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Struttura graziosa e funzionale. Check in e check out eccellenti e rapidi. Camera spaziosa e letti grandi e comodi. Colazione migliorabile nei tempi (una sola signora è in difficoltà nel peak time. Una sola presa di corrente.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Fernando Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente para casais em férias.

O hotel tem ótimas instalações, com quarto espaçoso, limpo e um café da manhã saboroso.
Stayed 2 nights in Jan 2019
Verified

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environnement urbain détestable, photos très trompeuses, chambre sans TV avec un filet d'eau pour se doucher, petits déjeuners très incomplêts. A éviter
Stayed 1 night in Jan 2019
Verified

4/10 Poor

Gerhard

Disliked: Staff & service, property conditions & facilities, room comfort

Ungenügend

Leider einiges, was die Bewertung als "ungenügend" ergibt: Mindestens ein Kleiderschrank wäre nötig. Das angeschlossene kleine Restaurant scheint eher überfordert. Es gibt jedoch im Ort weitere Restaurants zum frühstücken.
Stayed 1 night in Jan 2019
Verified

4/10 Poor

Miri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Die guten Bewertungen sind für mich nicht nachvollziehbar! Der Check in war unfreundlich und und wurden keine Informationen mitgeteilt nur das Zimmer aufgeschlossen. Das Zimmer ist in Ordnung, allerdings wurde das Wasser nie richtig warm und das Bett war steinhart, das habe ich in noch keinen anderen Hotel erlebt! Der A/C war nicht richtig zu regulieren und ab morgens um 5 bollerten die Autos über die Straße weil dort eine Verbindungsstraße ist. Das Frühstück ist in Ordnung, die Mitarbeiter beim Frühstück sind sehr nett und kümmern sich mit einem Lächeln um dich, leider tun dies nicht alle Mitarbeiter wenn man nicht einen Tauchkurs mit bucht. Die gute Lage ist dafür echt prima! Man ist direkt im Zentrum und hat ATM und Supermarkt um die Ecke und jede Menge Restaurants. Insgesamt ist das hotel für mich jedoch nicht zu empfehlen, dafür fehlt es an Komfort, Service und Ruhe. Da gibt es eindeutig schönere und bessere Alternativen in Tulum, die den finanziellen Rahmen nicht sprengen.
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are wonderful people with a great history of the land and people. They were so caring and thoughtful. Our room was big and beautiful. It was a peaceful experience.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are so loving and friendly. I felt like I was being taken care of by family. I so appreciated my stay here.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, roomy, and good food

In the heart of Tulum you wake up in a peaceful environment. It is off the beaten track but a restful place. Beds are huge and comfy, pool relaxing, and the breakfast was extraordinarily yummy. The food was homemade, coffee fresh, local fruit, and hand squeezed juice. A great way to start a day in a Caribbean town. Lots of room for families.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, room comfort

Okay stay

Pros: very clean, great breakfast, great shower - Cons: WiFi mostly didn't work, room was too bright, most light bulbs were not working.
Verified

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAGNIFICA ESTANCIA

NOS SENTIMOS EN CONFIANZA, CONOCIMOS A ROBBY, EL SEÑOR TOMAS Y SU ESPOSA, MUY ATENTOS, EN EL DESAYUNO SALUDAMOS A LOS DEMAS HUESPEDES Y MUY GRATO EL AMBIENTE COORDIAL Y SENCILLO EL LUGAR, OPTIMO Y LIMPIO...
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Hotel was super cute! They let us check in early and we’re very accommodating. Staff was so nice and helpful!
Stayed 1 night in Jan 2018
Verified

8/10 Good

JUAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

todo bien, el desayuno mejorable

todo bien, el desayuno un poco escaso
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while in Tulum. Super close to the restaurant and shops. However, it's about a 10-12 min drive to the beach.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Josephine

Liked: Cleanliness, property conditions & facilities, room comfort

Nice, small hotel a bit pricey

Small boutique-ish hotel in Tulúm with just a few rooms. Breakfast was included but it was still a bit pricey. Rooms are nice, clean and big. The hotel is quiet pretty, and fairly close to downtown Tulúm.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Solomia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

We came for a family vacation to Tulum in December. The hotel is located in the center on the town, but not on the main street, which is a good factor, since the main street is very noisy. The street itself where this hotel is located is quiet, but not incredibly pleasant. However, once you are inside the hotel you feel like in a miniature oasis. There is a nice garden, and a small swimming pool. The hotel is very clean, and our room was really big. The breakfast was good as well. The only problem was the Internet. It was very weak and slow, and we needed to ask a receptionist a couple of times to reset it, which didn't help much.
Stayed 4 nights in Dec 2017
Verified

8/10 Good

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities

Si no eres complicado esta excelente

En general muy bien, algunas recomendaciones como los colchones son muy duros el servicio y atencion excelentes.
Stayed 13 nights in Dec 2017
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great good quality quiet hotel

We loved our stay here. Great modern room and bathroom, lively pool and sunny terraces. Sumptuous breakfast and friendly service. This hotel is also a dive school which we had not fully realised when we booked so most of the guests weee out for the day diving.
Verified

8/10 Good

Adlin

Liked: Cleanliness, room comfort
Good
Verified

8/10 Good

Katrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rent hotel med god service

Dejligt og meget roligt sted. God til prisen. Stort værelse til 5 personer. Meget rent og velholdt. Sødt og venligt personale. Simpel men god morgenmad. Ikke helt centralt men 5-10 minutters gang til restauranter og cafeer. 10 min. i taxi til stranden koster 80 pesos.
Verified

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and comfortable hotel.

We enjoyed our stay at Xibalba Hotel. The staff was very friendly and helpful. We also got a chance to chat with the owner, who was also very friendly. We had a great, made to order egg breakfast along with fresh fruit, yogurt and granola. It was centrally located. The hotel had a very quaint, artistic style. It met all of our needs.
Verified

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado muy limpio y amplio muy amables

Todo fue excelente!
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Perfect for scuba divers

The staff is helpful and friendly. The dive shop is excellent.the only thing is they need to buy some beds that aren't so hard or cover them with a foam mat. Excellent for the price.
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un Hotel muy agradable, no esta muy cerca de la playa pero si del centro del pueblo las habitaciones son muy amplias, y el servicio es excelente. La reservacion incluyo desayuno.