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Zamas Hotel

3.0 star property

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Photo gallery for Zamas Hotel

On the beach, white sand, beach umbrellas, beach towels
Gift shop
1 bedroom, in-room safe
Breakfast, lunch, dinner served; international cuisine, beach views
Outdoor pool, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Bar
  • Pool
  • Breakfast available

Explore the area

View in a map
Km 5 Carretera Tulum Boca-Paila, Sur Las Ruinas, Tulum, QROO, 77780
  • Place, SFER IK
    ‪6 min walk‬
  • Place, Tulum Beach
    ‪10 min walk‬
  • Place, Tulum National Park
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪74 min drive‬

Room options

View all photos for Standard Room, Garden View, Poolside

Standard Room, Garden View, Poolside | 1 bedroom, in-room safe

Standard Room, Garden View, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Classic Room, 2 Double Beds, Partial Sea View, Beachside

Classic Room, 2 Double Beds, Partial Sea View, Beachside | 1 bedroom, in-room safe

Classic Room, 2 Double Beds, Partial Sea View, Beachside

  • 60 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Bungalow, Beachfront

Standard Bungalow, Beachfront | 1 bedroom, in-room safe

Standard Bungalow, Beachfront

10.0 out of 10
Exceptional
(2 reviews)
  • 13 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, Ocean View, Poolside (Upper Floor)

Signature Room, Ocean View, Poolside (Upper Floor) | 1 bedroom, in-room safe

Signature Room, Ocean View, Poolside (Upper Floor)

  • 30 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Signature Room, Beachfront

Signature Room, Beachfront | 1 bedroom, in-room safe

Signature Room, Beachfront

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Room, Garden View, Beachside

Family Room, Garden View, Beachside | 1 bedroom, in-room safe

Family Room, Garden View, Beachside

  • 33 sq m
  • Sleeps 6
  • 2 Single Beds, 1 King Bed and 1 Queen Bed

View all photos for Classic Room, Partial Sea View, Beachside

Classic Room, Partial Sea View, Beachside | 1 bedroom, in-room safe

Classic Room, Partial Sea View, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Grand Villa

Grand Villa | 1 bedroom, in-room safe

Grand Villa

  • 6 bedrooms
  • Ocean view
  • Sleeps 12
  • 3 King Beds, 4 Single Beds and 1 Queen Bed

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About this property

Zamas Hotel

Beachside hotel to enjoy outdoor pool and white sand beach
At Zamas Hotel, relax by an outdoor pool or hit the beach where you can enjoy snorkelling.
Zamas Hotel offers 17 air-conditioned accommodations with laptop-compatible safes and a ceiling fan. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and in-room massages can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic.
Our customers tell us that they enjoy the room service at Zamas Hotel. During your stay, you're just a quick walk from SFER IK. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine and a beachfront location while dining at Que Fresco
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • 12 minutes by foot from Tulum Beach and a 2-minute drive from Tulum National Park
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, spa services, and a library are also featured at Zamas Hotel. The hotel can provide concierge services and wedding services.

This 3-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Que Fresco – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 100 to 200 for adults and MXN 50 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Que Fresco

Things to do

  • Arcade/game room
  • Fishing
  • Library
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 1 building
  • 1 floor
  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 1000 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 200 for adults and MXN 50 to 150 for children
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7 AM - 11 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Zamas
Zamas
Zamas Hotel
Zamas Hotel Tulum
Zamas Tulum
Zamas Hotel Hotel
Zamas Hotel Tulum
Zamas Hotel Hotel Tulum

Zamas Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 132 reviews
Rating 8 - Good. 28 out of 132 reviews
Rating 6 - Okay. 9 out of 132 reviews
Rating 4 - Poor. 5 out of 132 reviews
Rating 2 - Terrible. 3 out of 132 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamillah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rustic look of the rooms with all the creature comforts included (AC, mini fridge, hot water, etc.). The staff was incredibly kind and helpful, and the food was great, both in the hotel and in nearby restaurants. There are convenience stores, pharmacies, ATMs and currency exchange offices within walking distance. We had a lovely stay, very unfortunate that the sargassum kept us from the beach, but that's not the hotel's fault.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shlomo

Liked: Amenities
We recently stayed at the Zamas Hotel in Cancun for three nights as a family of six, and our experience was absolutely incredible. We booked a beach bungalow that was super clean and comfortable, making it the perfect spot to relax. Fernando at the reception went above and beyond—he was not only kind and helpful but also made the kids feel so special by bringing them toys for the sand and making sure we had everything we needed. The staff overall were extremely friendly with the kids, which made us feel right at home. The on-site restaurant was delicious with excellent pricing—we enjoyed both breakfast and dinner there. The pool was also very nice and refreshing. While there was a bit of seaweed on the beach during our stay, we understand that it’s just part of the season and nature. What truly stood out was the level of care and hospitality: every time we needed to cross the road, the hotel’s parking attendant made sure to stop traffic and personally help us cross safely with the kids. They were also very helpful with our luggage and attentive in every detail. Overall, Zamas Hotel gave us a warm, family-friendly, and memorable getaway. Highly recommended!
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true Tulum GEM!

This was my second time staying at Zamas and it was just as perfect this time as before. The staff are lovely, the rooms are perfect and I always feel safe and comfortable there. You are close enough to night life and adventures but far enough away for peaceful nights. I absolutely LOVE staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
25 years ago we visited Zamas for dinner and dreamed about returning one day for a vacation. We finally made the trip and have just had the most magical stay at this very special hotel. Zamas is in a beautiful location with uninterrupted views of the beach and ocean. It is just as we remembered it with unique and very well appointed rooms that have everything you might need : great shower, very comfortable bed, pillows and cotton sheets, a tea station, fridge, bottled water, and wonderfully fragrant bathroom products. We ate at the restaurant every night and had one memorable meal after another, as we enjoyed the magnificent view. The managers and staff were so friendly and helpful and generously upgraded our accommodation to an ocean view room, where we could relax in the hammocks with the sound of gently lapping waves and soft ocean breezes. Zamas made our trip to Mexico truly memorable and was an experience we feel very lucky to have had.
Stayed 4 nights in Apr 2025

8/10 Good

Alethea

Travelled with family
Liked: Staff & service
The property was ok. Much smaller than I anticipated and the rooms all seemed across the street. Much less beach than I expected.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the overall experience. The location is picture perfect, the staff is warm and friendly. We immediately felt welcomed. We stayed in Cabana 8. I highly recommend!
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and had a beatiful view of the ocean
Stayed 4 nights in Jan 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give Zamas 20 stars if possible! We stayed in a private beachfront hut where you could hear the ocean. It was absolutely beautiful and the service (from the front desk to the parking lot security team) and quality of facility was impeccable. The cozy hammocks outside our door, to which room service will deliver tacos, were icing on the cake. There is a busy-ish road behind the huts but you can’t hear or see from the room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly - restaurant was ok, beach lovely, I would visit again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacob

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Wenhui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2024

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to Tulum beach when it’s seaweed season. Housekeeping is excellent! Staff is friendly and helpful. Property is generally quiet. AC is very good. Restaurants in walking distance. Beds are comfortable.
Stayed 7 nights in Jul 2024

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend Zamas Hotel!! Lovely staff, clean and great location.
Stayed 6 nights in May 2024

10/10 Excellent

Venugopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Great location. Friendly staff. Good food. Everything is great about Zamas.
Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. From the people working at the restaurant/bar, the concierge Daniel, Fernando & Abigail to the security team. All friendly and provided great recommendations. We stayed at the Signature Room, Upper Floor Oceanview. It’s across the street. It was worth it. You can hear the waves all night. Gorgeous inside and out. Restaurant food and drinks are really good. Make sure you get the colectivo (mini bus/van)to head to the centro and other locations. Very convenient. Just tell the driver where you are headed. Taxis are pricey! Regresaríamos a este hotel sin pensarlo dos veces. Gracias.
Stayed 4 nights in Mar 2024

8/10 Good

michael

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our first time at Zamas and look forward to a return trip.
Stayed 4 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
The staff was great, but we slept poorly the first night due to upstairs renters who stayed up late
Stayed 5 nights in Jan 2024

6/10 Okay

Edward, Austin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zamas is a great option for those who are just looking for a nice place to stay at a reasonable price, rather than some of the full-package resorts nearby.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum GEM!

Zamas Hotel is an absolute GEM! We wanted to be more in the community rather than in a big all-inclusive and Zamas was perfect! The staff was so friendly and helpful, our room was right on the beach and the food was PHENOMINAL! It was conveniently located in a moderately busy part of town so it was quiet at night and only a 10min drive down to the party section of Tulum. The room was so cute and the hotel did a great job cleaning every day. I was worried about the heat and the AC in the room worked wonderfully. I would 1000% stay here again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023