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Best Western Crystal Palace Hotel

4.0 star property

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Photo gallery for Best Western Crystal Palace Hotel

Restaurant
Reception
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub | Bathroom | Free toiletries, hair dryer, bidet, towels
Business centre
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Via Nizza, 11, Turin, TO, 10125
  • Place, Via Roma
    ‪5 min walk‬
  • Place, Valentino Park
    ‪9 min walk‬
  • Place, Egyptian Museum
    ‪13 min walk‬
  • Airport, Turin (TRN-Turin Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Single Bed

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Crystal Palace Hotel

A health club, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, self parking and dry cleaning.
Best Western Crystal Palace Hotel offers 60 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets. Premium satellite televisions are provided. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Turin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Best Western Crystal Palace Hotel. During your stay, you're just a quick walk from Via Roma. Enjoy features like free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a 24-hour business centre, multilingual staff and a lift
  • On-site recreation includes a gym
  • Just a 3-minute drive from Egyptian Museum and 11 minutes from Allianz Stadium
  • Pets welcome free of charge
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

WiFi is free in public spaces. A health club, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Best Western Crystal Palace Hotel. For a fee, parking is available.

This 4-star Turin hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Uncovered parking on site (EUR 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Uncovered self-parking fee: EUR 25 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Best Western Crystal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 719 reviews
Rating 8 - Good. 311 out of 719 reviews
Rating 6 - Okay. 79 out of 719 reviews
Rating 4 - Poor. 9 out of 719 reviews
Rating 2 - Terrible. 8 out of 719 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable room and staff was really courteous
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Great location nice clean hotel
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!
Stayed 1 night in Oct 2025
Verified

8/10 Good

TAIZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient for train trip.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (right across the road from Porta Nuova train station. Easy walking distance to places of interest, bars, cafes, restaurants an a daily open air food market.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Ana

Liked: Property conditions & facilities, room comfort
Excellent location, very clean, good breakfast, very good customer service
Stayed 2 nights in Apr 2025
Verified

8/10 Good

franco

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great location near porta nuova train station and the receptionist are very helpfull
Stayed 2 nights in Feb 2025
Verified

8/10 Good

VIVIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with American Standards
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025
Verified

8/10 Good

Felino

Liked: Cleanliness, property conditions & facilities
Near the train station
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to Centre
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious room, close to the train station.
Stayed 1 night in Jul 2022
Verified

8/10 Good

KERIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for being close to the railway station and walkable to central downtown Turin.
Verified

10/10 Excellent

Lynsey Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, breakfasts, room, staff - everything. It was great!!!
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Breakfast was great. Friendly staff. Walking distance to great shopping and sights
Stayed 1 night in May 2023
Verified

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and pleasant stay.

The location of the hotel is very good. Close to the most attractions in Turino. Rooms are nice and spacious, bathroom are big and clean. All staff in rhe hotel very friendly and helpful, always serving you with the smile. Higly recommended.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

STANKO

Liked: Cleanliness, staff & service, amenities
MOre security in via Nizza!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

The service from the front test was exceptional. They helped us make dinner reservations at a great restaurant right around the corner. The hotel is super clean and had a great breakfast. The room was very quiet yet we were walking distance to the train station just across the street.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Walid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is authentic palace like a hotel , need to improve furniture conditions to be more updated
Stayed 1 night in Dec 2024