2/10 Terrible
Keith, Patterson
Travelled with partner
31 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to this hotel this past Wednesday, August 27, 2025 the staff at the front desk Jess was racist with an awful attitude. She initially put me on the first floor, which I told her I did not want the first floor from the beginning. She proceeded to put me on the third floor. The rugs were disgusting! it had bodily fluids all over the chair and centipedes and roaches in the room with a terrible smell! She also put me in a smoking room after I specifically requested a non-smoking room. I later asked for a different room. the manager Meredith had an attitude and lied on me, saying I was using profanity, which was a complete lie these racist-awful people are horrible. Stay away from this hotel I later spoke to the lead housekeeper and she w/ the other housekeeper looked in the hotel and told me they had not been able to clean any of the third floor carpeting, which I had sheets covering the entire carpet because they did not want to change my room until the second day which I left the hotel because I could not stay there any longer! The breakfast was disgusting and very cheap! again-The manager was very very awful to me. She tried to argue with me when I told her she was lying on me. I never use profanity and I left the hotel and did a claim with the bank to get my money back. Later she gave me one day credit for not staying for the rest of my stay at the hotel. Please DO NOT go to this hotel! Rooms are disgusted & cheap. It needs repair. /STAY AWAY! Terrible service!
Keith
Stayed 3 nights in Aug 2025
