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Hotel Andiroba Palace

3.5 star property

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Photo gallery for Hotel Andiroba Palace

A multi-level hotel with a central pool, balconies, and a clear sky.
Lobby sitting area
Restaurant
Porch
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Boulevard Angel Albino Corzo, Col. Las Palmas 1239, Tuxtla Gutierrez, CHIS, 29040
  • Place, Plaza Poliforum Shopping Mall
    ‪15 min walk‬
  • Place, Chiapas Polyforum and Convention Center
    ‪18 min walk‬
  • Place, Ambar Fashion Mall
    ‪4 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪103 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, minibar, in-room safe, desk

Comfort Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Triple Room

Premium bedding, minibar, in-room safe, desk

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

A hotel room with two beds, a ceiling fan, a nightstand, a bench, and a framed picture on the wall.

Comfort Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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The price is €48
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About this property

Hotel Andiroba Palace

An outdoor pool, a snack bar/deli and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a children's pool and a 24-hour front desk are on-site.
Hotel Andiroba Palace offers 80 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Hotel Andiroba Palace, you're just a quick walk from Casa Palmas. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Within a 15-minute walk of Casa Palmas and Plaza Poliforum Shopping Mall
  • Dogs welcome free of charge (restrictions apply)
Hotel Andiroba Palace offers its guests an outdoor pool and a children's pool. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Andiroba Palace. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tuxtla Gutierrez hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 160 per person
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 160 per person
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Andiroba Palace Tuxtla Gutierrez
Andiroba Palace Tuxtla Gutierrez
Andiroba Palace
Hotel Andiroba Palace Hotel
Hotel Andiroba Palace Tuxtla Gutierrez
Hotel Andiroba Palace Hotel Tuxtla Gutierrez

Hotel Andiroba Palace Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 158 reviews
Rating 8 - Good. 52 out of 158 reviews
Rating 6 - Okay. 16 out of 158 reviews
Rating 4 - Poor. 6 out of 158 reviews
Rating 2 - Terrible. 14 out of 158 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MARTHA

Liked: Staff & service, amenities, property conditions & facilities
PARKING IS GOOD
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Madali

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

CARLOS

Liked: Amenities
Good place and near Restaurants and shopping and Mall
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities
It is good if you need a place for a Night
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

loulisss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Ihave stayed here often. It is clean and convenient for me. Restaurant is terrible and should be avoided.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Please save your money and go somewhere else, Beds are very uncomfortable, showers were nasty with mold everywhere, it looks like they have not been cleaned in a while, will never stay here and I don’t recommend this place.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Daryl

Liked: Cleanliness, staff & service
Disliked: Amenities
Hot water takes forever, its the white dot btw. Pretty basic with hard mattresses. Still, for the price, theres a nice bar el conejo around the corner
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Sarah

Liked: Staff & service
This is a fine hotel for a quick and cheap one night stay, but It has gone down hill since our last stay in 2018. Towels and sheets are dingy, shower head sprays everywhere, window is broken, etc. Not great, but not terrible either!
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Joannie

Disliked: Cleanliness
Poor customer service a, not enough personal to carry on the duties , much more less to give the service is advertise
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Alberto Herrera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was NO hot water
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Francisco

Disliked: Staff & service, property conditions & facilities
There is not good service, not explain all the details about the scanning the card for the room, every day I need to active the card that they never mentioned. The water is hallway but there not cups to serve the water. There wasn’t towels in the room. I have to get it at the front desk.
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Yessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mal servicio en el personal, falta de organización, cancelan tu reservación aun pagando
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Juan Alfredo

Liked: Cleanliness, staff & service
Le falta mantenimiento al hotel y había mucho ruido en la alberca por algunas persona que hicieron fiesta ahí
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, property conditions & facilities
Todo muy bien, habitación limpia y buena atención
Muy agradable
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities
El hotel no respetó la reserva. Al parecer la gerente sobrevendió las habitaciones y le valió un pepino la gente que ya había hecho reserva y que ya incluso había pagado, no fuimos los únicos
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities
La gerente sobrevendió habitaciones y no respetó reservas
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities
No respetaron mi reservacion, a pesar de que hablé al hotel para avisarles que llegaría por la tarde le dieron mi cuarto a otra gente que seguramente no tenía reservado un cuarto, horrible experiencia, para qué piden que hagamos reservacion si No lo van a respetar ????
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Blanca

Liked: Cleanliness, amenities, property conditions & facilities
La limpieza y el orden de la habitación eran impecables, y la cama muy cómoda. La conexión WiFi es buena. El personal fue muy amable y atento. Buena relación entre calidad-precio.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Sandra Adriana

Disliked: Cleanliness, amenities, property conditions & facilities
Nos dieron una habitación y cuando entramos estaba deshecha. Nos cambiaron pero nos hicieron esperar. Cuando nos cambiaron el aire no servía, tuvieron que venir a arreglarlo. No nos dejaron toalla de manos y solo dieron 1/4 de rollo de papel de baño.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Excelente lugar
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Fer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia, personal atento y amable, el guardia muy agradable su atención
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Fue buena experiencia, la estadía
Stayed 1 night in Oct 2025