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Heartland City Hotel

Property class: 3.5

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Photo gallery for Heartland City Hotel

A reception area with a wooden reception desk, a chandelier, and a wall with flags and a framed jersey.
A spacious lounge area with multiple seating options, including bar stools and cushioned chairs, and a bar area in the background.
A hotel with multiple flower boxes on the facade, a sign for 'Heartland Hotel Cafe & Restaurant', and a 'City Hotel' sign.
A swimming pool with a waterfall feature, surrounded by stone walls and a grassy area.
A hotel room with two beds, a desk, and a chair.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
10 Kazan mahala, Tuzla, Federacija Bosne i Hercegovine, 75000
  • Place, Gradski Park
    ‪1 min walk‬
  • Place, Kapija Square
    ‪2 min walk‬
  • Place, Gazi Turali Beg Mosque
    ‪2 min walk‬
  • Airport, Tuzla (TZL-Tuzla Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Triple Room, 3 Single Beds

A hotel room with two beds, a desk, and a chair.

Family Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

Heartland City Hotel

3 beach bars, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and free newspapers are on-site.
Heartland City Hotel offers 4 air-conditioned accommodations with laptop-compatible safes and a safe. This individually furnished accommodation includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and slippers. This Tuzla hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Heartland City Hotel, you're just a quick walk from Gradski Park. Enjoy features like free WiFi in public areas and free self-parking, plus 3 beach bars.
  • Free WiFi
  • Free self-parking
  • Places for an enjoyable drink include 3 beach bars and bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes bicycles to rent
  • Just a 2-minute walk from Gradski Park and 5 minutes on foot from Kapija Square
  • Airport shuttle service available for a fee
As a guest of Heartland City Hotel, you'll find a terrace, concierge services, and complimentary newspapers in the lobby. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include 3 beach bars and a bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Heartland City Hotel also features laundry facilities, a front desk safe, and a television in common area. Self parking is free.

This 3.5-star Tuzla hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 beach bars
  • A bar/lounge

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Beach loungers
  • On the beach
  • Terrace

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BAM 10.0 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BAM 20 per vehicle (one-way)
  • Airport shuttle fee per child: BAM 1 (return), (up to 10 years old)
  • Rollaway bed fee: BAM 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Heartland City Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Heartland City Hotel Tuzla
Heartland City Tuzla
Heartland City Hotel Hotel
Heartland City Hotel Tuzla
Heartland City Hotel Hotel Tuzla

Heartland City Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 40 reviews
Rating 8 - Good. 8 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.6/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Tuzla!
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small high standard cozy familiar hotel in the best location in the city. Walking distance to everything. Good WiFi and nice breakfast. I recommend to everyone but book in advance, the rooms are limited
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Senad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Location is very convenient and walkable to downtown restaurants and coffee shops. Hotel staff was very friendly and accommodating.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very nice people. Breakfast was very good. Place is super clean
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that is very close to the old town. It is in a very walkable area and located very centrally. The hosts were also very kind and accommodating, and we spoke for a while about our travels. If you are going to Tuzla this is a great option that I highly recommend.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best spot in Tuzla

A wonderful family-run place in the heart of the city. They were very helpful and it was a pleasure to stay there thanks to them. I hope to stay again soon. Location is very close to all by walk distance (very easy to access the lakes and restaurants etc..)
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Vesna

Liked: Cleanliness, staff & service, property conditions & facilities
I felt right at home. The hotel hosts/staff were very kind and accommodating. The rooms were clean. The hotel is centrally located. Highly recommended. All-in-all a great stay :)
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Goran

Friendly owners.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel an great owners. I can only recommend this! Your place in Tuzla!
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Baha

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at this hotel was like being welcomed into a beloved family's home. The owners, who personally manage the hotel, were incredibly kind and accommodating. Their genuine hospitality made us feel truly at ease throughout our stay. The hotel itself is impeccably clean and conveniently situated, just a short walk from shopping, dining, and leisure options. For those seeking an exceptional experience in Tuzla, I highly recommend this charming establishment.
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

ANDREW MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Tuzla City Centre

I am extremely happy I chose Heartland City Hotel for my stay in Tuzla because it was very centrally located but also not in one of the major streets, so it was also quiet at night. Moreover, it is a family-run enterprise and I was treated so very well during my entire stay. I can therefore highly recommend the place for a stay of any length in Tuzla; breakfast is included, there is a cafe/bar on-site and plenty to do all around the area. The only thing I would say - and this is more administrative than a negative - is to make contact with them ahead of your arrival (if driving) because the parking is down a narrow lane next to the property and you may need help with getting in.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubere und ruhige Unterkunft direkt neben der Einkaufsstraße.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
Hyvä paikka ja ystävällinen palvelu
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Enes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gre
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hurtig booking og kort ophold..

Dejligt hotel, med fantastisk service.. ankom først på aftenen, og skulle afsted med fly fra morgenstunden.. aftalt vækning og fik en god kop kaffe og kørsel til lufthavn.. Bestemt et sted jeg gerne vil besøge igen i længere tid..
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Lors de mon arrivée, la directrice de l'hôtel m'a expliqué qu'il y a eu une erreur lors de la réservation (j'ai réservé qq heures avant mon arrivée), et m'a proposé une solution d'hébergement alternative, j'ai eu un formidable appartement de 60 m2 en centre ville (à qqs mètres de l'hôtel). En plus, j'ai eu le droit à consommer gratuitement au bar pendant mon séjour. Les gérants de l'hôtel sont un couple très gentil, Mr Popara Ibrahim m'a proposé de m'accompagner pour faire un tour en ville et m'a déposé à la station de bus pour mon départ.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Ei valittamista

Ihan perussiisti hotelli vanhakaupungin reunalla. Pieni päivittäminen paikallaan, mutta hintaan nähden ei valittamista. Palvelu ja henkilökunta erinomaista, aamiainen hyvä.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Annette Qvist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay in central hotel

Very nice hotel with spotless clean room, very central location and a very friendly staff. Highly recommended and we will be back next time we are in Tuzla.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat gut gefallen Lage ist sehr gut etwas schwer zu finden
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

CopywriterBen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb family-run hotel. The transfer service from Tuzla airport was excellent and solved a major headache in how to reach the city centre. The staff also offered to drive us to Tuzla bus station and helped us buy tickets to Sarajevo free of charge. Nothing seemed to be too much for the team. This may not be the cheapest hotel in Tuzla, but the service is amazing - truly one of the best experiences I have had anywhere. Highly recommended.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5

The owners were super polite, the hotel is 50 meter from the head Avenue of the town. Amazing service, fresh rooms. Seems newly renovated. IF you go to Tuzla you should 100 % stay at this hotel.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

serdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mukemmel

Her sey mukemmeldi
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Javor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trevlig mysig Hotell.

Hotell ligger nära centrum, inte så lång från Tuzla flygplatsen. Personalen var trevlig och hjälpsam. Rum är ny byggda/eller renoverade, rena och fräscha. WI -Fi fungerar utmärkt i hela hotellet. frukost var OK men under svenska standarder. rekommenderar starkt hotellet.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Emir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Eckhard

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025