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aha Gateway Hotel

3.0 star property

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Photo gallery for aha Gateway Hotel

Superior Room | In-room safe, desk, blackout curtains, iron/ironing board
Breakfast, lunch and dinner served
Lobby
Sun deck
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Corner Boulevard and Twilight Drive, Umhlanga, KwaZulu-Natal, 4321
  • Place, Gateway Theatre of Shopping
    ‪3 min walk‬
  • Place, KwaZulu-Natal Sharks Board
    ‪10 min walk‬
  • Place, Umhlanga Hospital
    ‪11 min walk‬
  • Airport, Durban (DUR-King Shaka Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout curtains, iron/ironing board

Superior Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

aha Gateway Hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a rooftop terrace and a conference centre are on-site.
Aha Gateway Hotel offers 146 air-conditioned accommodations with laptop-compatible safes and free newspapers. LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This uMhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at aha Gateway Hotel, you're connected to a shopping centre and just a quick walk from Gateway Theatre of Shopping. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Gateway Theatre of Shopping and 9 minutes on foot from Ster-Kinekor Gateway
  • Airport and local-area shuttle service available for a fee
Aha Gateway Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 6 meeting rooms available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly aha Gateway Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star uMhlanga hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Fig Tree Café – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (ZAR 30 per night; includes in/out privileges)
  • Extended parking on site (ZAR 30 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 90 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Fig Tree Café

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 180 for adults and from ZAR 90 for children
  • Airport shuttle fee: ZAR 390 per person (one-way)
  • Self-parking fee: ZAR 30 per night (in/out privileges)
  • Extended parking fee: ZAR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Aha Gateway Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Gateway Hotel
Gateway Hotel Three Cities
Hotel Gateway
Three Cities Gateway
aha Gateway Hotel Umhlanga
Three Cities Gateway Hotel Umhlanga
Three Cities Gateway Umhlanga
Three Cities Hotel Gateway
aha Gateway Umhlanga
aha Gateway
aha Gateway Hotel Hotel
aha Gateway Hotel Umhlanga
aha Gateway Hotel Hotel Umhlanga

aha Gateway Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 312 reviews
Rating 8 - Good. 122 out of 312 reviews
Rating 6 - Okay. 31 out of 312 reviews
Rating 4 - Poor. 14 out of 312 reviews
Rating 2 - Terrible. 5 out of 312 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sherita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Allan Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Nlambiwa Ludo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the mall is fantastic!
Stayed 4 nights in Jun 2024

10/10 Excellent

Celani

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Alvina And

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Busisiwe, Mc Lean

Liked: Cleanliness, staff & service
Nice property.
Stayed 1 night in Feb 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well.
Stayed 1 night in Jun 2022

8/10 Good

Lucien

Stayed 1 night in Apr 2022

10/10 Excellent

Phiwe

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Bless

Liked: Property conditions & facilities, room comfort
The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional.
Stayed 2 nights in Mar 2022

8/10 Good

Mbali Portia

Stayed 1 night in Feb 2022

10/10 Excellent

Promise

Stayed 1 night in Feb 2022

6/10 Okay

Gert

Business traveller
Liked: Cleanliness, room comfort
I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel.
Stayed 3 nights in Feb 2022

8/10 Good

Jazz

Liked: Staff & service, property conditions & facilities, room comfort

Value for Money

Reception is good. And efficient. The room was OK, altho my partner wanted a bath tub as the pic had showed that. Parking catered for at the mall, so it's safe. The breakfast was good.
Stayed 3 nights in Dec 2021

10/10 Excellent

Kefiloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful...loved it.
Stayed 1 night in Dec 2021

8/10 Good

Quintin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Gunilla

Disliked: Staff & service

Very disappointed and expensive with no service

I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out room Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.
Stayed 1 night in Oct 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel I've stayed at in a long time.

So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support. On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having. We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food). Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month. Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books. I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better. I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.
Stayed 2 nights in Aug 2021

2/10 Terrible

Gerald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Stay away if you like peace and quiet

Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.
Stayed 3 nights in Nov 2020

10/10 Excellent

Petrus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020

6/10 Okay

nonto

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

4/10 Poor

David, Johannesburg

Travelled with partner
Disliked: Staff & service
Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, and close to amenities
Stayed 5 nights in Jan 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.
Stayed 1 night in Jan 2020