See all properties

Best Western Plus Burnaby Hotel

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Burnaby Hotel

Pool
Lunch and dinner served
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Metropolis at Metrotown
    ‪9 min walk‬
  • Crystal Mall
    ‪19 min walk‬
  • Deer Lake
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(48 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Honeymoon Suite | 1 bedroom, pillow-top beds, in-room safe, desk

Executive Suites Hotel Metro Vancouver

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 1,398 reviews
Executive Suites Hotel Metro Vancouver

About this property

Best Western Plus Burnaby Hotel

Eco-certified hotel with free breakfast and 24-hour front desk
This smoke-free hotel features a restaurant, self parking and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Best Western Plus Burnaby Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Metropolis at Metrotown. Features include free WiFi in public areas, plus a restaurant and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Amenities include a business centre, a computer and laundry facilities
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Just a 2-minute drive from Metropolis at Metrotown and 12 minutes from Pacific Coliseum
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Best Western Plus Burnaby Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Burnaby hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.
Jin Jiang Shanghai – This restaurant serves lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (CAD 10 per night)
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Jin Jiang Shanghai

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (445 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 20 September to 25 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1184 reviews
Rating 8 - Good. 361 out of 1184 reviews
Rating 6 - Okay. 137 out of 1184 reviews
Rating 4 - Poor. 42 out of 1184 reviews
Rating 2 - Terrible. 28 out of 1184 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Stayed 1 night in Jun 2025

10/10 Excellent

Don

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Bailey

Travelled with family and small children
Liked: Cleanliness, amenities
It was a fantastic stay despite ongoing renovations
Stayed 2 nights in May 2025

6/10 Okay

Tracey

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly staff at both check in and at breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Syl

We had to wait to long for a clean room to check in. Didn't like to pay extra for parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Lyndsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and spacious rooms. Bed was very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Marcos Andre

Stayed 2 nights in May 2025

8/10 Good

Lubna, Edmonton

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location. Hotel is just a 12 min walk from royal oal train station and 17min walk to Metropolis Mall. We got an early check in which was highly appreciated. Breakfast was good, would have been nicer if there could be some variety in breakfast. The only thing they can improve is to have a compost bin in the breakfast area rather than everything going into the trash bin. Rooms have thin walls, we could hear staff vacuuming the floor upstairs and our for next door neighbors, we could hear everything.
Stayed 4 nights in May 2025

8/10 Good

Gustavo, Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a short stay
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Stayed 4 nights in May 2025

6/10 Okay

Mahavir

Stayed 2 nights in May 2025

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy. No rugs in room, no heavy perfumes. Good for people with allergies.
Stayed 1 night in May 2025

8/10 Good

Sadashiva

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were travelling with kids and reached at 10 PM. We got a room which was in the other end of the property, they did not change or accommodate to near by rooms.
Stayed 1 night in May 2025

2/10 Terrible

Abbas, Calgary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel was also extremely disappointing and did not match the rating or reviews shown on Expedia. The room was small and unclean, and both the breakfast and overall service were far below expectations. I have attached a photo for your reference. This was by no means the level of quality we were led to believe we would receive.
Stayed 5 nights in May 2025

4/10 Poor

Nancy

Disliked: Amenities, property conditions & facilities
I asked for first floor b/c of minor mobility issues. Told they were full, 2nd floor. 1 elevator NOT near my room, motel mostly empty during my 8 night stay. My fridge was not and could not be plugged in. There was what I could only describe as a bowl of spaghetti of wires behind the desk. (It looked like a fire hazard) They surprised me with a parking fee I was unaware of before checking in. The TV didn’t work the first 2 days, called several times. My family couldn’t call room to room, their house phone couldn’t be plugged in. The breakfast was the best part of my stay.
Stayed 8 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Yuvaraj

Stayed 1 night in May 2025

6/10 Okay

Nada, St Catharines

Travelled with family
Disliked: Cleanliness, amenities
Let me start off by saying that the staff at the front desk were absolutely amazing and always responded to any calls that we had. Next, I am fortunate to have travelled a lot and stayed at other best Western hotels and similar ones by other hotel chains, and by far this one was the most disappointing, as it is not up to the level that it should be. This hotel property is a three star motel at best. We stayed in the so-called newly renovated quiet area. The only thing true to that description is that it was quiet. If it was the newly renovated, then I am worried what the other rooms look like. The property is outdated and overly used with no updates. Furniture had dents and scratches with corners shipped away. Orange curtains against a window that does not open, therefore you cannot get fresh air into the room without opening the main door (and as expected other people passing bycan look into your room). The bed was comfortable. The water pressure was weak. The bathroom and closet were too small. Location was decent. 25 mins to central Vancouver and surrounding.
Stayed 5 nights in May 2025

8/10 Good

Alexander

Liked: Staff & service, room comfort
breakfast was very gd, coffee in kobby 24/7 was good. room coffee machine noisy and awkward to use. room was quiet. value for money. we did not have a car but the parking would have been a plus.
Stayed 2 nights in May 2025

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service

Good location to access Vancouver

The reception staff were very friendly and welcoming. We arrived at lunchtime but check in isn’t until 4pm however we were able to leave our luggage behind reception and go off exploring for the afternoon. Unfortunately there was no rail in the wardrobe although there were hangers so not sure where you would be able to hang your clothes. The heating/air conditioning unit did not seem to respond to the temperature set on the room thermostat and it felt as though the temperature had been preset. The breakfast was the usual spread although one morning there was no 2% milk as they had none in stock. The servers in the breakfast room were friendly and helpful. Housekeeping did a good job every day. The 10 minute walk from the Skytrain feels a long way when walking with suitcases although it is flat.
Stayed 4 nights in May 2025

8/10 Good

Lucas

Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positively surprised by this hotel. The only negative aspect is the motel design which could feel unsafe to some due to the lack of an overall structure around the individual rooms. Otherwise, great place. Not luxurious, but rooms are clean, well maintained and equipped. Breakfast had a wide selection of items, more than other hotels in town. Staff was very friendly and helpful. Plenty of free parking.
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Geoff, kamloops

Liked: Cleanliness, staff & service
Only problem was I had no volume control working on the tv.
Stayed 1 night in May 2025