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Civic Hotel Autograph Collection

4.0 star property

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Photo gallery for Civic Hotel Autograph Collection

Outdoor pool
Property amenity
Reception
Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout curtains
Breakfast, lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

Map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Holland Park
    ‪7 min walk‬
  • Guilford Town Centre
    ‪4 min drive‬
  • Hard Rock Casino Vancouver
    ‪8 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Corner

9.2 out of 10
Wonderful
(27 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed

Room, 1 Single Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Single Bed

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

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  • Breakfast included
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4.5 out of 5, Wonderful, (1003)
The price is €218
for 1 room
includes taxes & fees
5 Aug - 6 Aug
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About this property

Civic Hotel Autograph Collection

Eco-certified hotel with 24-hour front desk and coffee shop/cafe
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a conference centre, a coffee shop/cafe and Access to hot tub are on-site. Housekeeping is available on request.
Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and free newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Civic Hotel Autograph Collection. During your stay, you're just a quick walk from Central City Shopping Centre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Central City Shopping Centre and 11 minutes on foot from Holland Park
  • Pets welcome for a fee (restrictions apply)
Civic Hotel Autograph Collection offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 7978 square feet (741 square metres) and includes a conference centre. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Civic Hotel Autograph Collection. For a fee, parking is available.

This 4-star Surrey hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10 AM.
Prado Cafe – This coffee shop serves breakfast, lunch, dinner and light fare.
Dominion Bar & Kitchen – This restaurant specialises in local cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: CAD 27 for adults and CAD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,978 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 20 2025 to August 8 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 110 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 27.00 for adults and from CAD 15.00 for children
  • Self-parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1002 reviews
Rating 8 - Good. 213 out of 1002 reviews
Rating 6 - Okay. 49 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Liked: Amenities
Very nice
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are amazing. The location, not so much. Right beside the Surrey train station...noisy and dirty on the south side.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gowthaman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and stylish
Stayed 1 night in Apr 2025

4/10 Poor

Anne

Travelled with family
When i checked my parents in for my dads 80th bday they tried to charge me 120 dollars more than i was told 2 weeks prior Then they cleaned the room but didnt remove dirty dishes from room but made the bed i took it down to front desk and told them the situation and they looked right thru me and was confused and took it from me so i left They checked out today i left full instructions i would pay the parking out of my deposit but when my parents checked out today they told them they needed to pay the outstanding parking amount before they could leave not impressed at all expecially the 533.00 i paid for 2 nights and parking isnt included either and such a small room for that amount also
Stayed 2 nights in Apr 2025

10/10 Excellent

Olorunsola

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always superb service. Our number one go to when in Surrey. We'll be back!!
Stayed 1 night in Mar 2025

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a couple days. Staff were all amazing and friendly. Our room was very clean. Would definitely stay here again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

tahmid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

SHARON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is really excellent just the area is closed to train station which makes it super busy area and bit noisy for the transportation. But otherwise rooms are clean and staff are very friendly. Excellent customer service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas

Stayed 1 night in Mar 2025

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great staff.
Stayed 3 nights in Mar 2025

2/10 Terrible

Gurpreet

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They gave me handicap room. Not a regular room they offer. Washroom was open with no door and equipment with metal pipes. Felt like im handicap.
Stayed 1 night in Mar 2025

10/10 Excellent

Soeren

Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at the Civic, will definitely be back. The rooms are beautiful.
Stayed 2 nights in Mar 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Dinesh

Stayed 1 night in Feb 2025

10/10 Excellent

Steven Nathaniel Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Fantastic staff. Look forward to coming back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, we enjoyed our stay. Front desk was helpful with all my requests. Will definitely stay here if i come back to this city.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a beautiful new construction at time of writing along the Surrey Civic Centre. The staff were very helpful and upgraded us as well as ensured we had everything we needed (as special callout goes to Chad!). The property is a ways outside of Vancouver downtown but is easily accessible by the SkyTrain which stops just below the building. We had a large earthquake strike the area while we were there and though we could feel it on floor 15 the building held up well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2025

2/10 Terrible

Junyi

Disliked: Cleanliness, property conditions & facilities
We had terrible experiences. We had stayed this hotel twice in one week. Unfortunately both times the heat in the rooms were not working. I was told it was been fixed and it was still not working.
Stayed 1 night in Feb 2025

10/10 Excellent

Rammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Feb 2025