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Element Vancouver Metrotown

3.0 star property

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Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, laptop workspace
Exterior
Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, laptop workspace
Lobby
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
5988 Willingdon Avenue, Burnaby, BC, V5H 2A7
  • Crystal Mall
    ‪1 min walk‬
  • Metropolis at Metrotown
    ‪4 min walk‬
  • Port of Vancouver
    ‪12 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Studio, 1 King Bed, Non Smoking

Junior Studio, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Junior Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Vancouver Metrotown

  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
4.3 out of 5, Excellent, (1004)
The price is €383
for 1 room
includes taxes & fees
16 Jun - 17 Jun
Hilton Vancouver Metrotown

About this property

Element Vancouver Metrotown

Eco-certified hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Change of towels is available on request
Element Vancouver Metrotown offers 169 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Burnaby hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at Element Vancouver Metrotown. During your stay, you're just a quick walk from Metropolis at Metrotown. Features include free breakfast and free WiFi in public areas, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy Italian cuisine while dining at Trattoria Burnaby
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 1-minute drive from Metropolis at Metrotown and 14 minutes from BC Place Stadium
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Element Vancouver Metrotown, you'll find an indoor pool, a sauna, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 4373 square feet (406 square metres) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the eco-certified Element Vancouver Metrotown. For a fee, parking is available.

This 3-star Burnaby hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Trattoria Burnaby – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CAD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Trattoria Burnaby

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,373 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Vancouver Metrotown Hotel Burnaby
Element Vancouver Metrotown Hotel
Element Vancouver Metrotown Burnaby
Element Vancouver Metrotown

Element Vancouver Metrotown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 31 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dominic

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, rooms, amenities and breakfast!
Stayed 3 nights in Feb 2025

10/10 Excellent

Dmitrii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Dmitrii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Claire

Business traveller, Travelled with partner
I think the front desk staff struggled to understand the double booking and made things very unnecessarily complicated. The room and stay was fine… but more consistent support at the front desk needs to be addressed
Stayed 1 night in Feb 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie, Tukwila

Stayed 1 night in Feb 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, amenities and facilities, in a great location. Walking distance to food, shops & market.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All the best

Happy to stay. only complain was no free parking. $25 per day for parking.
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and friendly staff. Gavin is a rockstar.
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is excellent
Stayed 2 nights in Feb 2025

8/10 Good

Kathy, seattle

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, modern and well equipped

The suite was very comfortable and had kitchen appliances including a dishwasher. The complimentary continental breakfast was excellent, and the staff were friendly and helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Ming

Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely wonderful experience at this hotel! The views were breathtaking, offering a stunning panorama that made every moment even more memorable! The room itself was spacious, modern, and impeccably clean. The hotel is located in a prime area, with plenty of food spots and things to do nearby. Overall, it was the perfect staycation, and I couldn't recommend it more!
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shala, Campbell River

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the facility is very clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

YINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, convenient
Stayed 1 night in Jan 2025

10/10 Excellent

Ivanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around! Convenient location, lots of places to eat in the area, clean and spacious rooms. Would stay again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here during a medical trip to Vancouver and was looking for a comfortable place to recover after surgery. This hotel did not disappoint. Front Desk Staff were exceptional! Polite, Professional, and really friendly. The room was really comfortable, it was nice having a kitchenette in the room. The TV setup worked well, it was nice to be able to connect my headphones to the TV, so that my wife wasn't disturbed while she worked in the room during the day. Nice touch. The only adjustments that I would recommend to the rooms would be: A small shelf in the shower for personal care products, it's 2024 and not everyone will want to use hotel shampoo and conditioner, but there isn't a spot to place your own within the shower (also providing a 2 in 1 is not it, sorry guys) Along the same lines, having a hook or 2 in the showers for wash cloths and face cloths would be lovely, There really isn't a place to put them, which was a bit of a nuisance. Bibles in hotels rooms should go the way of the dodo - If people want to bring their own that is fine, but as someone who isn't religious, this is just bothersome. I admit they found a nice cozy spot in the freezer. Honestly I was a little surprised to find them in a nice modern hotel. I would have expected that sort of thing from a cheap motel on the side of the highway. Overall I have zero complaints and will be staying at this hotel again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Tri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

MARTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient. Traffic around the area is not as bad. The staff are helpful and friendly. The room is clean and comfortable.
Stayed 1 night in Dec 2024