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Hotel Playa Caracol

4.0 star property

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Photo gallery for Hotel Playa Caracol

Garden
View from room
Meeting facility
Reception
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Place, Plaza Las Americas Shopping Mall
    ‪12 min walk‬
  • Place, Mocambo Beach
    ‪12 min walk‬
  • Place, World Trade Center Veracruz
    ‪14 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds

8.2 out of 10
Very good
(25 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Playa Caracol

Spend the day relaxing on the beach or pampering yourself at Hotel Playa Caracol's full-service spa.
Hotel Playa Caracol offers 39 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Boca del Río hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures.
Our customers tell us that they enjoy the helpful staff at Hotel Playa Caracol. During your stay, you're just a quick walk from Mocambo Beach. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at La Villa del Pescador, a family restaurant that serves Regional cuisine
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Playa Caracol such as an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness centre, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Boca del Río hotel.

La Villa del Pescador – This family restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.00 per night.
  • Cots (infant beds) are available for MXN 350.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Hotel Playa Caracol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 226 out of 531 reviews
Rating 8 - Good. 174 out of 531 reviews
Rating 6 - Okay. 74 out of 531 reviews
Rating 4 - Poor. 31 out of 531 reviews
Rating 2 - Terrible. 26 out of 531 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025
Verified

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
No
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024
Verified

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024
Verified

8/10 Good

jesus j

Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room
Verified

6/10 Okay

Alonso

Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023
Verified

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities
Hotel amplio cómodo el personal amable
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

KARINA

Disliked: Cleanliness, amenities, property conditions & facilities
la limpieza es basica por decir mas, las paredes con manchas de manos, los espejos y ventanas sucias,se ve que tiene mucho que no les han pasado un trapo para limpiar, la habitación fue rentada para tres personas y solo nos dejaban dos toallas, todos los dias teniamos que ir a recepción a perdir la tercer toalla teniendo que eplicar cada vez que eramos tres personas en la habitación, el area del balcon que da acceso a la alberca con colillas y bolsas de frituras en las areas de jardín, los jardines y areas verdes descuidados, amarillos por falta de agua y sin podar las areas comunes sucias, todo el personal (a execpxion de una señorita en recepcion que contestaba de muy mala forma) fueron muy atentos, además de que no hubo internet los primeros tres días, al comentar en recepción nos decian que no sabian por que y piue por lo mismo tampoco tenias TV en la habitacion ya que cuenta con sistema Roku, finalmenmte el internet se soli¿ucion una noche previa a jhuestra retirada,. Creo que les falta mucho en cuanto a limpieza y mantenimiento, realmente quede descepcionada, ya que en las fotos todo se ve muy bonito, pero la realidad es otra
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

MARIA DE LOURDES VALDIVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para llevar niños, playa, alberca perfecto.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Angeles

Liked: Cleanliness, property conditions & facilities
Si
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

maria de los

Liked: Cleanliness, staff & service, amenities
Es nuestro hotel favorito, con acceso a la playa, el personal muy amable y las habitaciones muy comodas
Stayed 2 nights in Dec 2025