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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(34 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(26 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(59 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(28 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(47 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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Front of property – evening/night
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  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Bar
4.4 out of 5, Excellent, 1,753 reviews
The price is €79
includes taxes & fees
29 Mar - 30 Mar
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About this property

Best Western Plus Carlton Plaza Hotel

Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Government Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from The McPherson Playhouse and 3 minutes on foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This 3.5-star Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 1:00 PM and at the weekend from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 899 out of 1392 reviews
Rating 8 - Good. 327 out of 1392 reviews
Rating 6 - Okay. 105 out of 1392 reviews
Rating 4 - Poor. 32 out of 1392 reviews
Rating 2 - Terrible. 29 out of 1392 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mishaal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
super clean, convenient location and decently priced. only thing i would say is the elevators kinda suck. takes way too long
Stayed 2 nights in Dec 2025

10/10 Excellent

Sau Fai

Liked: Cleanliness, amenities, property conditions & facilities
Yes, the room is clean and the staff are very polite and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Polite and friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Kei Wai

Stayed 2 nights in Dec 2025

10/10 Excellent

Philip

Stayed 1 night in Dec 2025

10/10 Excellent

Kole

Stayed 1 night in Dec 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff
Stayed 2 nights in Dec 2025

4/10 Poor

ChungMing, Richmond

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel feels dated. The room was generally fine, but the bathroom was horrible. The ventilation was bad, so the water vapor after the showers couldn't leave the the bathroom. The steam caused condensation on the ceiling, and droplets turned red and dripped down to the tub. The staff at the front desk was helpful, but this issue was way beyond what a frontline could resolve.
Condensation on toilet ceiling, forming red droplets.
The red droplets dripped down to the tub.
Stayed 2 nights in Dec 2025

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, amenities
Everything was good, clean enough, front desk staff were friendly and efficient.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sumedha

Stayed 1 night in Dec 2025

8/10 Good

Meghan

Nice people and decent spot right downtown.
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2025

10/10 Excellent

Isabelle

Stayed 1 night in Dec 2025

10/10 Excellent

jordan

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly service
Stayed 1 night in Dec 2025

10/10 Excellent

glenn

I am impressed with the staff, they're courteous and helpful
Stayed 5 nights in Dec 2025

6/10 Okay

Lan

Stayed 2 nights in Dec 2025

4/10 Poor

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Cheyanne

Liked: Cleanliness
Amazing staff
Stayed 1 night in Dec 2025

6/10 Okay

Patrick

Stayed 1 night in Nov 2025

10/10 Excellent

Heather

Stayed 1 night in Dec 2025

10/10 Excellent

Barton, Courtenay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accomodations at this property were great. Service was exemplary. The location was convenient and the restaurant on the property was fantastic.
Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
staff were lovely and room was clean and cozy!
Stayed 2 nights in Dec 2025

10/10 Excellent

Katya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location. Good room and amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service
♡
Stayed 2 nights in Dec 2025

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