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Mercure Vienna First

4.0 star property

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Photo gallery for Mercure Vienna First

Breakfast, lunch and dinner served
Privilege, Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk
Interior
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
Desider Friedmann Platz 2, Vienna, Vienna, 1010
  • Schwedenplatz
    ‪2 min walk‬
  • St. Stephen's Cathedral
    ‪5 min walk‬
  • Vienna State Opera
    ‪14 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Privilege, Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(23 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Vienna First

Eco-certified hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a snack bar/deli and self parking. Additionally, 24-hour room service, a business centre and concierge services are on-site. Housekeeping is available on request.
Mercure Vienna First offers 49 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with satellite channels.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Mercure Vienna First. During your stay, you're just a quick walk from Stephansplatz. Features include a restaurant, a snack bar/deli and a business centre.
  • Enjoy a bite to eat at the bistro
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from St. Ruprecht's Church and Schwedenplatz
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. There's an onsite business centre. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Vienna First. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
VIENNA 1st – This bistro serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 32 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • VIENNA 1st

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Airport shuttle fee: EUR 42 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: EUR 32 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Vienna First Hotel
Mercure First Hotel
Mercure Vienna First
Mercure First
Mercure Vienna First Hotel
Mercure Vienna First Vienna
Mercure Vienna First Hotel Vienna

Reviews

Mercure Vienna First Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 430 out of 763 reviews
Rating 8 - Good. 274 out of 763 reviews
Rating 6 - Okay. 48 out of 763 reviews
Rating 4 - Poor. 6 out of 763 reviews
Rating 2 - Terrible. 5 out of 763 reviews

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in May 2025

6/10 Okay

Jesus

Liked: Property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL AND STAFF, VERY CENTRAL AND FABULOUS LOCATION.
Stayed 2 nights in Apr 2025

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel exceptional positon with some flaws

Nice hotel in exceptional location. Polite staff, very clean, sometimes a bit noisy from the crowd in the bars outdoor but nothing really annoying. What I found annoying though is there are no chairs with backrest in the room! It's very uncomfortable if you have to work or use your laptop for more than 10 minutes. The armchair is also awkward to sit on (kind of inclined), I would not recommend the hotel for an extended business trip.
Stayed 5 nights in Apr 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with easy walking access to the subway, bars, shops and all the main sights. No complaints about the hotel at all, just make sure you have your dancing shoes to learn the waltz in the corridors!
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, good room, couldnt turn the heating down and it was so hot we couldnt sleep
Stayed 3 nights in Mar 2025

10/10 Excellent

Otto, Murfreesboro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and friendly service! Nespresso machine always fully stocked along with mineral water glass bottles!
Stayed 6 nights in Mar 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, location perfect for sightseeing, breakfast was excellent. Staff all friendly and helpful. Room clean and functional.
Stayed 3 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great upgrade! Great reception. Great room. Great location.
Stayed 3 nights in Jan 2025

8/10 Good

Roberta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre of town easy walking distance from places of interest
Stayed 3 nights in Dec 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2 nights, close to shopping and restaurants. Breakfast was very good and location was spot on! Would definitely stay here again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Angeline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly and helpful frontdesk
Stayed 4 nights in Nov 2024

10/10 Excellent

Zoila, Miami Shores

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Mercure Vienna First 8 years ago and chose it for the same reasons again, and we were NOT DISAPPOINTED. We chose the breakfast included and everyday the staff was friendly, at the breakfast buffet, the front hotel staff, and house keeping. We appreciated their conversations about our day, and the hotel is in a great location to shops, restaurants, transportation and easily walkable to all that Vienna has to offer. We love this hotel and if we return to Vienna we will certainly stay here again.
Stayed 10 nights in Nov 2024

10/10 Excellent

Sverlana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place , everything around .
Stayed 1 night in Sep 2024

10/10 Excellent

Mario, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

JEANNETTE, DUBAI

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Ramin, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was fair. Pillows need to be replaced....too lumpy. But staff is very friendly, particularly in the restaurant. Location was our main focus and it was great, except we did not like an armed guard standing outside our adjacent building.
Stayed 4 nights in May 2024

8/10 Good

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was good. Staff were very polite, friendly and helpful. Didn't much like the red and black painted corridors.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary, College Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally located for enjoying the Innere Stadt (historic) part of Vienna. The rooms are very comfortable and the breakfast quite good.
Stayed 8 nights in Apr 2024

8/10 Good

Patricia

Stayed 3 nights in Apr 2024