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Aparthotel

smartments Wien Hauptbahnhof

3.0 star property

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Lobby lounge
Lobby
Lobby
Studio XL | Living area | 32-inch flat-screen TV with satellite channels, Smart TV
Studio XL | Living area | 32-inch flat-screen TV with satellite channels, Smart TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free Wi-Fi

Explore the area

View in a map
Gertrude-Fröhlich-Sandner-Straße 15, Vienna, Vienna, 1100
  • Place, Swiss Garden
    ‪6 min walk‬
  • Place, Belvedere
    ‪8 min walk‬
  • Place, Vienna State Opera
    ‪4 min drive‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Studio XL

Studio XL | Living area | 32-inch flat-screen TV with satellite channels, Smart TV

Studio XL

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Twin

32-inch flat-screen TV with satellite channels, Smart TV

Studio Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Studio

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

smartments Wien Hauptbahnhof

Aparthotel units with kitchens, 8-minute walk to Belvedere
Along with coffee/tea in a common area, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, a Smart TV comes with satellite channels, and added amenities include free WiFi and a hairdryer. Weekly housekeeping is available.
Smartments Wien Hauptbahnhof offers 162 accommodations with a hairdryer and blackout curtains. Accommodation at this 3-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Vienna aparthotel provides complimentary wireless Internet access. 32-inch Smart televisions come with satellite channels. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

During your stay at smartments Wien Hauptbahnhof, you're just a quick walk from Belvedere. Enjoy features like free WiFi in public areas. Built in 2017, this comfortable aparthotel has 162 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV and a fridge
  • Free WiFi
  • Amenities include a front desk safe, a lift and a vending machine
  • 8 minutes by foot from Belvedere and a 4-minute drive from Naschmarkt
As a guest of smartments Wien Hauptbahnhof, you'll find a vending machine, coffee/tea in common area, and express check-in. WiFi is free in public spaces. Smartments Wien Hauptbahnhof also features express check-out, a front desk safe, and a lift.

This 3-star Vienna aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator
  • Toaster
  • Water dispenser

Dining

  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch Smart TV with satellite channels

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Safe at front desk
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near a metro station
  • Near a train station
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 162 units
  • Built in 2017
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.848 per cent will be charged

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 3:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hotelbird mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
Housekeeping is provided every 14 days.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

SMARTments business Wien Hauptbahnhof Aparthotel Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Haup
SMARTments business Wien Hauptbahnhof Vienna
SMARTments business Wien Hauptbahnhof Aparthotel
SMARTments business Wien Hauptbahnhof Aparthotel Vienna

smartments Wien Hauptbahnhof Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 688 out of 1399 reviews
Rating 8 - Good. 487 out of 1399 reviews
Rating 6 - Okay. 136 out of 1399 reviews
Rating 4 - Poor. 44 out of 1399 reviews
Rating 2 - Terrible. 44 out of 1399 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Marjorie

Travelled with group
Found food in microwave & shopping bags with garbage in the closets A coffee cup was chipped & a drinking glass was badly cracked. No tea kettle. No sponge to clean with. No soap dish in shower. Not enough light in kitchen area…too dark.
Stayed 2 nights in Oct 2025

8/10 Good

Mohammad

Stayed 2 nights in Oct 2025

10/10 Excellent

Shelley

Liked: Cleanliness, room comfort
Walking distance from train station, good restaurants close. Easy to get to main tourist attractions. Never interacted with any staff, all done online. Easy Peasy
Stayed 4 nights in Oct 2025

2/10 Terrible

Marcelo

Disliked: Cleanliness, room comfort
Horrible Stay: Cockroaches, No Support, and Misleading Communication. My spouse and I had an awful experience during our stay at Smartments Wien Hauptbahnhof from October 4–7, 2025. Communication with the property was nearly impossible from the beginning. I tried several times through WhatsApp and other channels to arrange an early check-in, but received no clear response for hours. When we finally checked in, we were shocked to find cockroaches and other bugs, including on the bed and surrounding surfaces. The property states that no staff is available on weekends, but there is an emergency line — unfortunately, it was completely useless. We called, texted, and emailed repeatedly, but no one ever replied. Even Hotels.com tried contacting them on our behalf and couldn’t get through to anyone. Adding to the frustration, their automated text bot was misleading, repeatedly assuring us that “our message had been forwarded to the team” and that someone would contact us shortly. We trusted that response and waited, but no one ever followed up. We eventually had to leave early because the conditions were unsanitary, unsafe, and completely unacceptable. This experience caused enormous stress and nearly ruined our trip. Until Smartments fixes its pest issue and implements real customer support instead of an unresponsive bot, I strongly recommend avoiding this property.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
The check in was good. Communication all good. Easy to find. Really near to the railway station and walking distance to centre. Rooms were very clean and smelled fresh. Had everything you needed.
Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Communication and check-in or an absolutely horrible process. Their “AI” assistant is just a regular old customer support chat. Can’t do anything for you. It will just say “” and then no one will get back to you. DO NOT book this hotel if you plan on arriving evenings or weekends. At the Wien Hauptbahnhof location there is an actual human at the front desk during weekday daytime hours. It probably would be fine if you arrive during those hours. I arrived Sunday, and there was no one around. I was able to get in, but the slight price discount was not worth the stress. I will avoid these in the future.
Stayed 1 night in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I gave this four stars. For the price, it is five. Self check-in was easy. A block and a half from the Hauptbahnhof station. Good, varied dining options within a few blocks. Common areas in the building were a little worn, but our little apartment was clean and comfortable, including a small refrigerator, double burner stove and a microwave.
Stayed 3 nights in Oct 2025

10/10 Excellent

Smita

Liked: Cleanliness, room comfort
Very convenient location
Stayed 1 night in Oct 2025

10/10 Excellent

Enkhtuul

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness
Good location for transportation, next to metro center. Room and property are clean, kitchen setup fine, but coffee maker is suck, even the one at the lobby. over all good for the price you paid.
Stayed 4 nights in Sep 2025

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Clean Close to transport Laundry facility
Stayed 2 nights in Oct 2025

8/10 Good

Karen

Liked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
so nice!
Stayed 3 nights in Oct 2025

10/10 Excellent

Niko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and walkable
Stayed 3 nights in Oct 2025

8/10 Good

Christian, San Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Vienna Main train station, which in contrary to the area of many other European train stations is rather quiet and clean. The area also offered numerous supermarkets and various good restaurant options within close vicinity.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kristine

Liked: Cleanliness, amenities, property conditions & facilities
Close to public transportation-train, bus. Two grocery stores within walking distance. Restaurants nearby. If you come after hours, you can’t get in the building to register until someone leaves the building to open the door. The front desk is open at such limited hours. Aside from trying to get in the building. It was good. I noted several people frustrated with getting in the building. Once you have your key from Check in, it is easy.
Stayed 7 nights in Jun 2025

8/10 Good

Sequoia

Travelled with group
Liked: Cleanliness, room comfort
Very convenient right next to the main train station. Not particularly an area of interest beyond that, but well connected. No soaps provided in the bathroom, so bring your own. Could not find an air conditioning control, so just opened windows. Easy to get into, though fully automated—no personnel on site. Had to request the confirmation number by messaging them through Hotels.com after booking, because the Hotels.com confirmation number will not pull up your reservation. Recommend doing this far in advance of showing up.
Stayed 1 night in Sep 2025

8/10 Good

ROSHANA, Elmhurst

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Walkable to the train station. Communication and follow-up with the hotel are very good. Everything is done through WhatsApp messages. You can do prior check-in on your phone and just collect your key at the hotel. We reached around 11pm and had to use the self-service system to get our keys. We stayed one night and the next day we stored our bags at Vienna train station and took the U1 metro line to Old Town. The hotel room was good for 1 night. It was end of September and although there was a fan in the room, we still felt hot. Overall, apart from the fact that they don't have air conditioners, I would definitely recommend to stay at this hotel especially during cooler seasons.
Stayed 1 night in Sep 2025

10/10 Excellent

Laurie

Stayed 2 nights in Sep 2025

2/10 Terrible

Bianca

Disliked: Cleanliness, amenities, property conditions & facilities
Poor checkin process. No airconditioning in rooms. Facilities felt unkept and unclean
Stayed 3 nights in Sep 2025

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to transportation
Stayed 3 nights in Sep 2025

10/10 Excellent

Ewa

Liked: Cleanliness, property conditions & facilities
Very close to train station, clean, comfortable.
Stayed 2 nights in Sep 2025

8/10 Good

Thomas, Uelzen

Liked: Cleanliness, amenities, property conditions & facilities
Very good apartment hotel including useful facilities, e.g Nespresso machine etc. Helpful staff. Recommended
Stayed 14 nights in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

yongwei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location next to the Vienna main train station and easy access to city transportation options. The online and onsite check-in was easy and the room is clean and the rate was very ressonable.
Stayed 2 nights in Sep 2025