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Don Chan Palace, Hotel & Convention

5.0 star property

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Photo gallery for Don Chan Palace, Hotel & Convention

Outdoor pool, pool loungers
Front of property – evening/night
Outdoor wedding area
Lobby
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Free WiFi

Explore the area

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06 Ban Piawat, Rue Fa Ngum, Sisattanak District, Vientiane, Vientiane, 01000
  • Place, Vientiane Center
    ‪10 min walk‬
  • Place, Talat Sao
    ‪15 min walk‬
  • Place, Ban Anou Night Market
    ‪4 min drive‬
  • Airport, Vientiane (VTE-Wattay Intl.)
    ‪7 min drive‬

Room options

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About this property

Don Chan Palace, Hotel & Convention

Riverwalk hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Don Chan Palace, Hotel & Convention offers 215 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and minibars. LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Vientiane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include deep-tissue massages, Thai massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Don Chan Palace, Hotel & Convention, you're just a quick walk from Wat Si Muang. You'll find features such as free WiFi in public areas and a free area shuttle, plus 2 restaurants.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, deep-tissue massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of Wat Si Muang and Haw Phra Kaew
  • Free local-area shuttle service
Don Chan Palace, Hotel & Convention offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 208240 square feet (19346 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury Don Chan Palace, Hotel & Convention. A free area shuttle within 2 km is available.

Smoking is allowed in designated areas at this 5-star Vientiane hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
On-site venue No. 2 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 km

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 10 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (208,240 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • In-room massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 6:00 AM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person
  • Airport shuttle fee: USD 10 per vehicle (one-way, maximum occupancy 1)
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Don Chan Palace, Hotel & Convention offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Don Chan Hotel
Don Chan Palace
Don Chan Palace Convention
Don Chan Palace Convention Vientiane
Don Chan Palace Hotel
Don Chan Palace Hotel & Convention
Don Chan Palace Hotel & Convention Vientiane
Don Chan Palace Hotel Vientiane
Don Chan Palace Vientiane
Don Chan Palace Hotel Convention Vientiane
Don Chan Palace Hotel Convention
Don Chan Palace, & Convention
Don Chan Palace, Hotel & Convention Hotel
Don Chan Palace, Hotel & Convention Vientiane
Don Chan Palace, Hotel & Convention Hotel Vientiane

Don Chan Palace, Hotel & Convention Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 47 out of 145 reviews
Rating 8 - Good. 61 out of 145 reviews
Rating 6 - Okay. 24 out of 145 reviews
Rating 4 - Poor. 7 out of 145 reviews
Rating 2 - Terrible. 6 out of 145 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Ramón

Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Items stolen from my room. Disappointed customer.

I stayed her for 3 nights. A few items were missing (stolen) from my room. These items lost had sentimental value to me as well as it cost me $200. I told the front desk twice and was told that management would look into it and get back to me. Two weeks later after asking the front desk twice and emailing the hotel, I heard nothing. I know that I will never get back what I lost but though the hotel would take responsibility for my lost items. Apparently, they don't care. They could have at least credited my room or even an apology. Be careful of your valuable stuff if anyone ever decides to stay here. I have stayed at Don Chan every year for the past 5 years but will never stay again because they don't value their customers. The sauna also had no smoking signs up. People were smoking in there. I can't deal with smoke. I told the staff and they didn't care to say anything to the smokers either.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and the staff very good I will refer other guest to the hotel
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice experienced for our first stay in a nice hotel in Laos.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
the staff were great and helpful and the property is in an excellent location.
Stayed 3 nights in Nov 2019

10/10 Excellent

Prasert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

DOREEN CHIN YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well maintained

Satisfied with 24h open space gym
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
I will not stay at this hotel again ever, their bed hard like rock and the air condition is not cool at all, I had slept in the room with 26 C. It was hotter than the temperature outside. After they moved us to another room, there was nothing different, bed the same, AC still the same. I was turned it down to 5 C, but it still stay at 26 C the whole night, it is horrible. This hotel is not even suppose to rate as 2 stars.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don Chan Palace lives up to its name

We have stayed often at the Don Chan Palace and believe it to be one of the better values in Vientiane. Staff are extremely helpful and courteous the location is mostly central to most amenities with a regular shuttle offered into town, although you can walk. Well maintained, clean and convenient. Sure you’ll enjoy your stay
Stayed 5 nights in Jan 2019

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don Chan Palace is worth your visit

Stayed many times at Don Chan Palace and found staff and hotel to be of high quality. The location is a small distance (.5km) from most conveniences, but they provide a shuttle at regular times to make getting around easier. Staff are very polite and helpful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

4/10 Poor

victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone mattress

Terrible experience. The property is located in the middle of nowhere and caters primarily two Chinese and Korean tour groups which is perfectly fine but everything in the hotel is done with that in mind. Horrible internet and no cable TV service other than Chinese language channels and absolutely nothing in English or any other language. Pool and fitness area are terrible with equipment that may be 50 years old. Breakfast buffet also terrible with a lack of protein of any kind. In other words noodles breads some fruits and vegetables but almost nothing in terms of protein. And I would be remiss if I did not point out that the worst thing of all was the mattress which was obviously a slab of stone covered by a piece of foam. I enjoy a firm mattress but this was something I had never experienced before. Coming from someone who has certainly slept on the floor using a thin futon I have to say this was the most Rock Solid that I have ever slept on and it made for horribly sleepless nights.
Stayed 3 nights in Nov 2018

10/10 Excellent

Koby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The are big, the breakfast Is good, the location close to the makong River
Stayed 1 night in Nov 2018

8/10 Good

Michael

Very good in general. The elevators are slow. Need more electric outlets, The locations of current outlets are inconvenient. The shower water power is not strong enough.
Stayed 2 nights in Nov 2018

10/10 Excellent

Mingjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a big hotel in the area, with lots of conference rooms. Hotel staff are professional. The rooms are quiet, even close to the elevator. it's about 15 minutes from the airport. The only thing needs to be improved is its wifi speed.
Stayed 1 night in Jul 2018

8/10 Good

Odbayar

Liked: Room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service
Hotel in good location. Good view of Mekong river and city. Quiet area. The service and staff were excellent. Food good. Honestly a little disappointed in the condition of room for a 5 star hotel. Carpet looked dirty. Had stains. Bathroom tile around tub had a little mold. Bed was hard. Furniture old. Maybe we were given older room. There were a lot of high end cars parked in front. Even a rolls royce.
Stayed 3 nights in Feb 2018

8/10 Good

Ron, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel satisfactory

Hotel satisfactory: not centrally located and despite characteristics of the hotel on various reviews, the hotel would be best described as a 3 and half star. The only thing going for the hotel is the excellent staff. The restaurant menu was presented as three separate menus.... poor!..... should be pulled together as one menu... with headings as APPETISERS, MAINS (Laotian, Thai, Chinese, Western etc), DESSERTS Breakfast food range extensive but of average quality. Strange that airport transfer to hotel was $10, yet complimentary back to the airport.
Stayed 3 nights in Jan 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Its was nice present stayed, the property close to night market and restaurants along Mekong river. many selection of foods and breakfast, awesome service, excepted the bed little hard.
Stayed 2 nights in Jan 2018

8/10 Good

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place for quiet time in your h

The staffs are very friendly and helpful. But the hotel facility is a bit old. Location is a bit far from city central. Breakfast quality is very basic. A great service from the staff is the most memorable factor from this hotel.

8/10 Good

Nik , Singapore

Disliked: Property conditions & facilities
cleaning the room ,needed more .staff were good and polite .need ironing table and iron .bath tab need to be reviewed,breakfast was good .the lobby was good and waitress was polite , but it was hot at most of the time .
Stayed 3 nights in Jul 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Absolute Best

I've stayed in a hundred hotels in the past year or so and this was the absolute BEST. And the cost was very low for what I considered a 5 star hotel in every way.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes we had a good stayed in this hotel everything was ok for us.
Stayed 1 night in May 2017