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Masonic Hotel

3.0 star property

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Photo gallery for Masonic Hotel

Twin Room | Premium bedding, down duvets, minibar, desk
Reception
Property entrance
King Deluxe Room | View from room
Queen Room | Room amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
9 McLean Street, Waitara, 4320
  • Place, Waitara West Quay
    ‪1 min walk‬
  • Place, Waitara Library
    ‪3 min walk‬
  • Place, Pukekohe Domain
    ‪8 min walk‬
  • Airport, New Plymouth (NPL)
    ‪9 min drive‬

Room options

View all photos for Queen Room

Queen Room | Premium bedding, down duvets, minibar, desk

Queen Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, minibar, desk

Triple Room

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Twin Room

Twin Room | Premium bedding, down duvets, minibar, desk

Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for King Deluxe Room

King Deluxe Room | Premium bedding, down duvets, minibar, desk

King Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Masonic Hotel

This smoke-free hotel features a casino, a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, an arcade/games room and free newspapers.
Masonic Hotel offers 8 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

With your stay at Masonic Hotel, you're connected to a shopping centre and just a quick walk from Waitara West Quay. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at the family restaurant
  • English breakfast served weekdays for a fee
  • Amenities include free newspapers in reception, meeting rooms and an ATM
  • Steps from Waitara West Quay and Waitara Library
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A casino, an arcade/games room, and complimentary newspapers in the lobby are also featured at the business-friendly Masonic Hotel. Free self parking is available.

This 3-star Waitara hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekdays from 8:00 AM and 1:00 PM.
On-site venue – This family restaurant specialises in local and international cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday English breakfast available 8:00 AM to 1:00 PM for a fee: NZD 15 to 30 for adults and NZD 8 to 10 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Casino
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • ATM
  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.00 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately NZD 15 to 30 for adults and NZD 8 to 10 for children
  • Rollaway bed fee: NZD 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The front desk at this property is open daily from 9 AM - 8:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Masonic Hotel Waitara
Masonic Waitara
Masonic Hotel Hotel
Masonic Hotel Waitara
Masonic Hotel Hotel Waitara

Masonic Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 105 reviews
Rating 8 - Good. 41 out of 105 reviews
Rating 6 - Okay. 9 out of 105 reviews
Rating 4 - Poor. 8 out of 105 reviews
Rating 2 - Terrible. 7 out of 105 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Debbie

Disliked: Cleanliness, staff & service, room comfort
bathroom and bed clean thankfully but very tired hotel - not at all how it looks on the website - very deceptive
Stayed 1 night in Jan 2026

2/10 Terrible

Britt

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Offered the incorrect room originally. Which was smaller than paid for. The room we paid for had no working A/C.
Stayed 2 nights in Dec 2025

2/10 Terrible

Leo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would give 0 stars if I could. The room and facilities were generally dirty—dust everywhere, cups not cleaned, and a strange smell coming from the toilet. The soap had already been opened before I even checked in. The first room I was given had an AC that wouldn’t turn on, and although I was moved to another room, the AC there barely worked either. It wasn’t blowing air properly, wasn’t cooling the room, and kept flashing an error light indicating the filter needed replacing. Overall, the place is poorly maintained and the customer service is almost nonexistent. Feels like a complete scam.
Stayed 1 night in Dec 2025

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, amenities
Noisy, dirty, smelly, non-working lights and power outlets.
Stayed 1 night in Dec 2025

8/10 Good

Henare

Travelled with partner
Liked: Cleanliness
The room was clean, great shower. The receptionist was very helpful
Stayed 1 night in Nov 2025

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities
The bar noise was excessive The room was bright and had good street and local views , conveniently located. Overall a nice stay if you're ok with the noise and don't plan on getting up early.
Stayed 2 nights in Oct 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable Hotel

The room was very comfortable and staff very pleasant.
Stayed 1 night in Oct 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

G

Great budget accomodation. Room was quite noisey as it was right over the bar area. Great staff and service
Stayed 3 nights in Sep 2025

4/10 Poor

Daina

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room was dirty and PowerPoints beside bed did not work. Also VERY noisy with bar underneath and music
Stayed 1 night in Jul 2025

10/10 Excellent

Neville, BLAYNEY

Travelled with partner
Liked: Amenities
Very friendly welcome, everything clean and tidy. Best water pressure in the shower, better than home and ours is great
Stayed 1 night in Mar 2025

8/10 Good

Jan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very central in the Waitara town. Downside was the noise coming from the bar below. This has been the case on the 2 occasions we have stayed at the hotel. We just accept that this is part of the deal!
Stayed 1 night in Mar 2025

8/10 Good

Jordan

Business traveller
A pleasant stay.
Stayed 2 nights in Mar 2025

4/10 Poor

Lyndell, AUCKLAND

Disliked: Property conditions & facilities
Stayed in the Deluxe King Room from 14-16th February 2025. It is situated on the front corner of the building. The bed was very comfortable and the shower was awesome. HOWEVER......the air-conditioning was not doing ANYTHING to cool the room. The temperature was around 27/28 degrees for the duration of my stay. And this was even after a 'service' by a technician on the Saturday. Thank goodness a desk fan was supplied. I had to have it going on the highest speed on both nights I stayed and on the bedside table bedside me just to be able to sleep. The carpet in the room needs replacing as it is ripped quite badly by the bed. On my arrival I went to wash my hands in the bathroom only to find a clump of hair sitting in the hand basin. Even with the windows closed, the noise from the bar and street below was extremely loud on the Friday night. Not what you really want after a 4-5 hour drive! There is no lift in the building, so there was 3 short flights of stairs to climb. Not the best thing if you have a little difficulty ascending and descending stairs as I do. The carpet on the stairs needs either an extremely good clean or total replacement. It looks like white paint has been dropped on it and not in just the odd spot here and there. Customer and guest parking is available at the rear. It is appalling!! Broken concrete, the remains of broken bottles and a HUGE pile of rubbish - broken old beds, big blocks of broken concrete and goodness only knows what else.
Stayed 2 nights in Feb 2025

6/10 Okay

Brian

Liked: Staff & service, room comfort

Adequate for a night or 2

Very old hotel in the middle of a small town. Quite dated….carpets in poor condition, especially in the hallways. Bed was comfortable and the bathroom fine. Good restaurant attached. TV didn’t work, but a tech came in and fixed it. Noisy bar downstairs, but didn’t go too late.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service
Suited our needs as a bed for the night. Room was right above the bar which was a bit noisy with music and pool tables considering there was only 3 or 4 people in the bar. Disappointed the restaurant wasn't open Sunday morning for breakfast, but found a suitable place up the road.
Stayed 1 night in Jan 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Leisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

SHANN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel room

Absolutely terrible. Check-in was slow, the carpets leading up to, and in, the room was filthy. Linen was clean and beds comfortable. Bathroom was very run down. The music from the hotel downstairs rang through the entire room for a good 5 hours. Anytime someone in the hotel ran water you heard it course through the pipes in your room. So noisy, so terrible that we checked out early.
Stayed 2 nights in Dec 2024

6/10 Okay

Gaylene

Travelled with partner
Liked: Staff & service
No sercuity parking, need to park on the street. Karaoke until 11.30pm. And couldn’t get the aircon to work.
Stayed 1 night in Nov 2024

4/10 Poor

Teresa and John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh Dear! Where to start.

First impression, Is this the place I saw on the site!! Reception greeting not good. Big Carpet stains on all stairs and passage way. Bedroom, carpet stains and big tear in carpet, approx. 1 1/2 mtrs long - tripping hazard. Bathroom, Our beds Duvet looked like they had just been pulled out of the dryer and were very wrinkled, shower curtain had black mildew at base and specks above. washbasin had water stain where water could not drain. Tea/ coffee provided but no teaspoons or milk. Fridge on but drip tray filled to over flowing. We arrived on the Saturday and were told that the Hotel, restaurant for breakfast and dinner would be closed Sunday and Monday, hence no room service, clean towels etc. when I saw them on the Tuesday afternoon I asked if the room had been serviced they said "we are not allowed inside our room if we are not there" in which they doubled down when i said they could, when i told a employee that we had no towels for days only then did we receive them and they told us "we should've asked" but no one was there, the tea and coffee was finally replenished Aswell, the carpark was filthy and filled with glass and resembled a dump, we had to park on the street, we were exceedingly disappointed with our stay
Duvet
carpet stains b/room
mildew cutrain
carpet stain b/room
Stayed 4 nights in Oct 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and great room & view. Not too noisy at night from the bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're friendly and helpful.
Stayed 3 nights in Aug 2024

8/10 Good

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and they make a great coffee and breakfast
Stayed 1 night in Jun 2024

8/10 Good

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in May 2024

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Dirty carpets, noisy owners/managers with loud music, noisy fridge with split dirty door seal, uncomfortable bed, mouldy bottom of shower curtain. Pleasant bar manager, Chynna. Nice pool tables.
Stayed 1 night in Jan 2024