2/10 Terrible
Luis A.
16 Jul 2025
Misled, Miss wrecked, and Miss handled!
I donโt think that I could write enough information with all the things that happened to satisfy how horrible it was.A booked this unit and followed their exact check-in instructions. Instead of entering the correct unit, I unknowingly walked into a permanent residence home. It was filthy and clearly not intended for gas โ but worse I was trespassing. They gave me a key combination that was supposed to be for my room and I entered someone elseโs room. I was trespassing if the occupant had returned my Family and I could have faced serious, legal or physical danger.Despite this, the host insisted, I entered the โcorrectโ unit afterward. I refused. Their inability to demonstrate basic organization or safety made it impossible to trust the environment. I never stayed, found alternate lodging, and I was still charged! Unbelievable!The replies felt like policy templates rather than real concern no assurance no accountability. Just a dangerous situation dismissed like a booking glitch. I wouldnโt recommend this company โMary stayโ that works through VRBO to anyone who values safety, professionalism or human decency. I have since reached out to VRBO and theyโve been more than gracious and are helping me work through this. I want to make clear that itโs not VRBO that itโs Mary stay and hopefully VRBO drops them.
Luis A.
Stayed 5 nights in Jun 2025